Purpose

Empower colleagues to make informed financial decisions through the provision of strategic planning, value-added reporting, innovative solutions, support and guidance to achieve ATPI’s financial objectives.

Main Duties & Responsibilities (not limited to)

• Support, management and development of finance staff.
• Management of operational finance processes – invoicing, accounts payable, accounts receivable and cashiering.
• Ensure finance processes, internal controls, corporate policies and procedures are effectively implemented and adhered to.
• Responsible for the integrity of the Profit and Loss Account and Balance Sheet, as well as timely reporting of the Monthly Reporting Return (MRR) with commentary.
• Analyse financial performance and support stakeholders to make informed financial decisions.
• Assist with business planning and lead periodic budgets/forecasts tasks.
• Responsible for the working capital management, including liquidity monitoring and cash flow reporting.
• Coordinate the year end close and audit process (as applicable), including preparation of statutory accounts.
• Production and presentation of measures for use with teams and senior management.
• Monitor and evaluate processes and implement improvements where needed.
• Contribute to ensuring effective corporate governance and risk management.
• Liaise with internal and external partners on various finance matters.
• Other ad-hoc duties necessary as directed by your line manager

Hours of Work

30 hours per week (0,75FTE), at a time agreed with your line manager

Technical Skills & Experience

• Relevant professional qualification (Essential)
• Intermediate Excel skills (Essential)
• Verbal and written English skills (Essential)
• Experience of working in a dynamic finance environment at a senior level (Essential)
• Management of staff (Essential)

Professional & Personal Attributes

• Leadership – engages, motivates and develops individuals to positively contribute to the success of the overall business; understands the needs of the business and identifies key goals to achieve this, maintains a resilient approach.
• Professional relationships – able to build effective relationships; good communicator; ensures collaborative working; embraces the benefit of sharing knowledge.
• Attention to detail – maintains high standards even when under pressure; has meticulous attention to detail; produces accurate outputs.
• Accountable – takes responsibility for outputs and actions.
• Customer-focused – recognises the need to focus on both internal and external customer requirements.
• Problem-solving and resourceful – focuses on resolving cause, not symptom; ability to utilise resources available for maximum output; proactive approach to work.
• Constructively challenge – able to positively challenge the status quo with a clear understanding of the benefit to be realised.

To apply, please contact clare.carr@atpi.com and HRM.DE@atpi.com

About ATPI
ATPI is a leading player in the travel industry, representing a group of strong travel brands, active in corporate travel, marine travel, events and corporate events. A passionate ‘travel management company’, we are one of the fastest growing companies in the industry, with a global presence in more than 45 countries and over 100 offices. Our services focus on serving clients at the highest quality level, with efficient travel solutions and optimal management of travel costs. At ATPI, you will have the opportunity to work in a dynamic and international environment where you will deal with all facets of the business.

What will you do as Senior Project Manager Group Travel?
As Senior Project Manager Group Travel, you will be responsible for managing group travel from start to finish. You work closely with various stakeholders to ensure that group travel runs smoothly and meets the client’s specific requirements. You see the challenge in finding the best and cheapest travel connections to the other side of the world; walking off the beaten track. You have an eye and ear for the needs and requirements of customers, colleagues and suppliers. And you always know how to gather the right input at the right time, both orally and in writing (proposals), to support or elaborate a clear and compact proposal. Naturally in fluent Dutch and English! You have sufficient IATA knowledge, understand reservation systems; love travelling group dynamics and a very broad portfolio of customers. (e.g. well-known NL orchestras on world tour; athletes and those accompanying them on trips to major sports events; study tours of schools and universities; TV production companies, etc.) We would like to invite you if you are the go-getter who wants to take on this challenge in a dynamic and collegial environment!

Your duties will include:
– Coordinating group travel, including selecting the best travel options and arranging accommodation, transport and activities.
– Liaising with clients and suppliers to ensure that all aspects of the group trip run smoothly.
– Resolving any issues or complaints during the trip, with a focus on customer satisfaction and service quality.
– Managing the budget and monitoring the cost of group travel.
– Contributing to the development and implementation of sales strategies to attract new customers and strengthen existing customer relationships.
– Ultimately responsible for setting up and running day-to-day operations.
– Managing within a project a team of project staff and any interns.
– Maintaining existing relationships and anticipating identified client opportunities.
– Proactively supporting the direct manager in departmental planning and organisation.
– Preparing quotations and checking proposals.
– Maintaining and controlling financial project administration including working with registration tools.

Who are we looking for?
We are looking for an enthusiastic and experienced professional with the following qualifications:
– At least a completed HBO degree in tourism or a similar field.
– Proven work experience as a travel consultant, project manager or event organiser, preferably with group travel or corporate events.
– Excellent communication skills and a customer-oriented approach.
– Experience with reservation systems such as Amadeus or Galileo is a requirement.
– IATA knowledge.
– Strong organisational skills and ability to manage multiple projects simultaneously.
– Commercial acumen and the drive to contribute to the company’s success.
– Excellent command of the Dutch and English languages both verbally and in writing.
– Available for a minimum of 32 hours per week.

What do we offer?
We offer a challenging position within a dynamic and progressive company, with a competitive salary and good fringe benefits. You will be working in an inspiring work environment with room for personal development and growth, working with enthusiastic and passionate colleagues.

Do you recognise yourself?
For more information about this vacancy or the application procedure, please also contact Head of Operations (Benelux) Manya Veenstra at manya.veenstra@atpi.com.

About ATPI:
ATPI is a leading player with several travel brands, specialising in Corporate Travel, Marine & Energy Travel, and Corporate and Sports Events. At ATPI, commercial thinking and a focus on results is key. With more than 100 offices across 45 countries, we offer high-quality services in various sectors, striving for optimal customer satisfaction and cost-efficient travel solutions. At ATPI, you will work in a dynamic and international environment, where you will be challenged in all aspects of the business.

Job description
As an Account Manager at ATPI, you are responsible for your own customer portfolio. You act as a link between the customer and various departments within ATPI. You identify opportunities for both ATPI and your customers, assist in optimising operational processes and implement ATPI tools at customers. Your tasks include actively planning and organising customer contacts, drawing up and managing account plans, renewing contracts, advising on optimal travel solutions, and monitoring planning, budget and quality. In addition, you are constantly up to date with developments within the industry.

Who are you?

– HBO working and thinking level;
– Extensive knowledge of the business travel market;
– Analytical ability;
– Excellent communication skills and persuasiveness;
– Young minded, open-minded and a connector;
– Energetic, proactive and decisive;
– Good command of the Dutch and English languages.

What do we offer?

A versatile position within a dynamic and progressive company with enthusiastic colleagues. At ATPI, there is room for initiatives thanks to short communication lines and an informal working atmosphere. As part of an international concern, there are plenty of career opportunities. We also offer excellent benefits, including a lease car and a pension scheme.

Do you recognise yourself in this profile? Then send your CV and motivation to marjan.vanvliet@atpi.com. For questions, please contact Marjan van Vliet (Head of Account Management Benelux) at 06-27008039 or the same e-mail address. For more information about ATPI, please visit www.atpi.com.

ATPI is looking for an enthusiastic and customer oriented
(senior) Travel Consultant for a minimum of 32 hours per week.

ATPI
ATPI represents a group of strong travel brands, active in corporate travel marine travel and events. As a passionate ‘travel management company’, ATPI is one of the fastest growing companies in the industry. Worldwide, you will find us in more than 45 countries with over 100 offices. Our services span all industries and focus on serving customers at the highest quality level. ATPI offers efficient travel solutions and optimal management of travel expenses. Exactly what clients expect and get. Every day. Working at ATPI Corporate Travel means a multifaceted job in a dynamic and international environment, in which you have to deal with all facets of the business.

What will you do?
A (senior) Travel Consultant at ATPI is responsible for the day-to-day handling of
business travel.
And beyond.
– Informing and advising the business traveller on destinations, airfares, car rentals,
hotels and trains (by phone, in writing, by e-mail and via the online booking tool);
– Taking care of complete reservations for this client;
– Co-developing and implementing sales promotion activities;
– Preparing quotations and/or order confirmations;
– Dealing with complaints according to the established procedure;
– Tracking turnover (of assigned accounts);
– Discusses structural deviations in the course of business with the manager and/or
colleagues to maintain and improve the efficiency and effectiveness of the department.

Who are you?
– Completed MBO/HBO tourism education;
– Working experience as a travel consultant;
– Experience with Amadeus or an equivalent booking system is a requirement;
– IATA knowledge;
– You have customer-friendliness as 2nd nature;
– You have a pleasant telephone voice;
– Commercial;
– Creative;
– Flexible;
– Good command of the Dutch and English languages, both verbally and in writing.

We offer
A versatile position within a dynamic and progressive company with enthusiastic colleagues.
Short lines of communication and informal working atmosphere allow room for initiatives from our
employees. ATPI has an excellent benefits package including a
pension scheme, discounts on travel bookings and free travel and cancellation insurance.
cancellation insurance.

Interested?
If you are interested in this position, please email your CV and motivation to solliciteren@atpi.com.
For more information about ATPI, this vacancy or the application procedure you can also contact
Richard Veenstra (Manager Business Travel) via email or by phone on 020-2011342.
For more information about ATPI visit www.atpi.com.

Can you deliver what really matters?

If you have a passion for working in the fast-paced marine and energy environment handling both small and large crew change rotations, Whilst delivering hight quality service this might be the role for you.. this might be the role for you! You will be a champion for our marine and energy offering, ensuring we uphold ourselves to the highest possible standard Have an in depth understanding of the range of customer needs and requirements within the marine and energy sector.

You will stand out from the crowd if…

• You have a passion for service and can effectively manage multiple crew schedules with continually changing deadlines.
• You have an established background within the marine and energy operation, including a high knowledge of fare construction and industry applicable faring.
• You have a good knowledge of identifying the correct eligibility for marine and offshore and the differing visa requirements and documentation.
• You have a proven track record of exceptional communication skills and understanding of customer requirements.
• You are someone who can work under pressure and lead by example.

Responsibilities will include…

• Complete all bookings to a high-quality standard, within agreed SLA, in line with customer policy. Exceed customer expectations at every opportunity.
• Develop and build relationships with new and existing customers.
• Ensure clear communication with customer whilst effectively managing multiple crew schedules.

To find out more contact Nicola.Reith@atpi.com

Applications close on Friday 12th April 2024

Do you want to be part of an innovative and fast-growing company with a global impact? Then this is your chance! ATPI is looking for a motivated colleague to join our Digital Support Team. At ATPI, we represent a number of leading travel brands and offer high-quality services in corporate travel, marine travel and events. As one of the fastest growing companies in our industry, we pride ourselves on our global presence in over 45 countries, with over 100 offices.
As a Digital Support Associate, you will be the lynchpin between our customers and colleagues, providing support for all our online products. You are not only an expert in customer service, but also have a passion for technology. You will have the opportunity to contribute to the optimisation of our systems, solving complex issues and testing new functionalities.

What do we offer you?

– A challenging and versatile position within a dynamic and progressive company.
– The opportunity to work in an international environment with enthusiastic colleagues.
– Room for personal development and initiatives, supported by short communication lines and an informal working atmosphere.
– A competitive salary and comprehensive benefits package, including a pension scheme and discounts on travel.
– The opportunity to contribute to ATPI’s continuous growth and innovation, where your ideas and insights are valued.

Your duties will include:

– Provide support to the Digital Services team with inbox management.
– Provide support via email or phone to both customers and colleagues.
– Processing system modifications and assisting in Profile support.
– Actively participate in solving system problems.
– Testing products and new functionalities to ensure quality.

Who are we looking for?

– An enthusiastic team player with a completed MBO/HBO education.
– Experience in the service sector is a plus, but above all a passion for delivering excellent customer service.
– You are driven, proactive and have problem-solving skills.
– Interest in technology and the drive to continuously learn new things.
– Excellent communication skills in both Dutch and English.
Would you like to be part of our Digital Support Team and contribute to ATPI’s successes? Then apply now by sending an e-mail to solliciteren@atpi.com attn Roger Ilahi or Kim Lorijnen-Wentink.
Stop by for a coffee and discover what ATPI has to offer you! We look forward to your application and welcome you to our team!

Are you interested in working in a friendly and team-oriented environment to manage the travel of multiple corporate & marine clients and support the continued growth at ATPI France?

ATPI France is looking for motivated and talented travel consultants with Amadeus GDS experience!
These full-time positions will be based in the Paris region (Ruel Malmaison) or Nice, with a hybrid work schedule (2 days home working/per week)

CLIENTS: MULTINATIONAL / OFFSHORE / MARINE / FRANCE CORPORATE

Hours: Monday to Friday from 08:30-16:30 & 10:00-18:00 am – on a rotating basis (1 week out of 2).  35 hours/per week.

Responsibilities

• Provide advice, pricing and ticketing of travel-related services and products (air, hotel, car, rail) for business travellers, in French and/or English
• Manage reservations, modifications, and cancellations of individual and/or group travel bookings
• Prepare and execute travel booking quotes and/or order confirmations in accordance with the company’s travel policy
• Price complex travel requests
• Control and monitor the quality of bookings
• Assist the client in case of problems and manage disputes
• Use the list of referenced suppliers
• Ensure customer incident reporting and savings
• Participate in any project-related work

Skills/Experience

• You have previous experience of working in a similar position.
• You have a perfect knowledge of the GDS AMADEUS
• You master written/spoken English
• You are experienced with Microsoft Office tools.
• You have excellent interpersonal skills, a sense of service, and are solution-driven.
• You are used to working in a team as well as autonomously and you are recognized for your curiosity, creativity, rigour, dynamism, and sense of service.

Are you interested?

Send your CV to sylvie.moriceau@atpi.com and isabelle.hoffmann@atpi.com

The ESA Conference Bureau of ATPI Corporate Events in Noordwijk is looking for a (Junior) Project Manager who loves the challenge of planning and realising national and international conferences. We are looking for a true multi-tasker who can handle budgets, venue negotiations, delegate relations, and questions from our clients across multiple projects: all at the same time.

About ATPI Corporate & Sports Events
The department ATPI Corporate & Sports Events is part of the worldwide ATPI Group. ATPI develops
Corporate & Sports Events throughout the globe. With over 100 events professionals located in the Netherlands, Australia, Canada, and the UK we develop and execute events, business meetings, incentives, sponsor activation, and travel & hospitality for various corporate clients. It is our ambition to offer both clients and guests the ultimate event experience.

About the ESA Conference Bureau (ECB)
For the European Space Agency (ESA-ESTEC) ATPI Corporate Events offers in-house conference services; ESA Conference Bureau. The team is located in Noordwijk at the ESTEC premises. ESA is an international organization, where 80% is expat. The language used with our clients is, most of the time, English. Conferences are organized for people from all over Europe. Within ESA you can develop your different language skills and you will work in an intercultural environment. The Conference Team exists of 4 project managers, who will be your direct colleagues. The conferences that the Conference Team organizes are Scientific.

Tasks & responsibilities
• Researching and writing proposals for ESTEC contacts
• Registration of guests (delegate management)
• Purchasing and set up budgets
• Project administration
• Assisting during conferences preparations
• Creating briefings, planning documents and itinerary
• Contact and briefing of main suppliers (catering, audio-visual, venues, etc.)
• On-site assistance during events (exhibitions, logistics, social programmes, vendors, etc.)
• Marketing activities: making website portals, sending out announcements
• Organizing social events and logistics (Welcome cocktail, Social Dinners, Transportation)

Profile
• HBO Level
• Excellent communication and social skills (team player)
• Service minded and representative
• Familiar with Microsoft Office
• Fluent in Dutch and English both verbal and written (required)
• Knowledge of other foreign languages is a plus
• Flexible can-do mentality (willing to work flexible hours)
• Organized, eye for detail and capable of dealing with stressful situations
• Experience with registration tools is a plus
• Marketing or html knowledge is a plus
• In possession of driver’s license B

What ATPI has to offer:
• Competitive salary
• 25 vacation days and 6.5 ATV days (based on fulltime)
• Travel allowance (depending on your location and means of travel)
• Free travel insurance
• Participation in pension plan
• Access to the ATPI Academy
• Chance to travel within Europe for conferences

Benefits of the location in Noordwijk:
• Big canteen with a wide and healthy variety
• Free access to sport facilities (Gym, Swimming pool)
• Intercultural environment
• Different clubs that you can join (Dance club, Theatre club, Music club, Wine club etc.)

Recognize yourself?
Please mail your motivation and curriculum to geraldine.provot@atpi.com or if you have any questions.

The ATPI Group delivers world-leading marine, energy and corporate travel and events solutions to organisations operating in a variety of specialist sectors around the world. The aim that unites every brand, sector, service, and strategy is to deliver what really matters to every single one of our customers.

Due to an increasing workload, we need more skilled employees. Do you want to work in a fast-paced and international environment with exciting local and global customers?

Corporate & Energy Travel Consultants

The role of a Corporate & Energy Travel Consultant is to work with our clients, understand their needs, fulfil their travel requirements and to deliver a high level of customer service at all times.

Main responsibilities:

• Maintain and deliver a high level of customer service to all our clients whilst aiming to go above and beyond their expectations.
• Source, recommend and book all aspects of our client’s travel needs which may include, but not limited to, Air, Hotel, Rail, Car Hire
• Be able to think outside of the box, recommend alternative solutions to our clients which offer cost savings opportunities.
• Be confident in managing demanding workloads and working to strict deadlines from both our clients and our suppliers.

Desired skills & experience:

• Previous experience from the Travel Agency Business
• Experience of using GDS – Amadeus preferable
• Computer Literate, comfortable using Microsoft Outlook, Word, Excel, Teams etc.
• A strong team player
• Distinctive service mindset – focused on finding the best solutions for customers
• Good communication skills (Norwegian & English)

We offer varied work tasks in an inspiring, international and good working environment, with friendly colleagues and competitive conditions.

Work location: Bergen

Job type: Full time, permanent

For more information about the position and applications, contact:

Head of operation Nordics – Anne Toril Olsen

anne.toril.olsen@atpi.com

We are looking for multiple Senior Business Travel Consultants to join our team in Lowestoft.

Key Responsibilities

• Ensure that all travel enquiries are handled in an effective manner whilst ensuring service delivery meets, if not, exceeds client expectations.
• Hold detailed knowledge and understanding of ATPI company policies, procedures, and processes, ensuring they are followed at all times. Review continually to ensure most efficient and effective working practice is administered.
• Hold detailed knowledge and understanding of client-specific policies, procedures, and processes, ensuring they are followed at all times. Review continually to ensure most efficient and effective working practice is administered.
• Complete all travel enquiries to the expected company and client standard ensuring profile information is taken into consideration with items such as Mileage membership, seating in line with client policy and ATPI Partnerships.
• Actively demonstrate awareness and knowledge of all ATPI products and apps to ensure travellers and bookers are aware and familiar with ATPI services and products. Where necessary, navigate clients through the relevant OBT or travel app (as applicable.)
• Assist clients with problem-solving and be able to consider alternatives and recommend solutions.
• Offer clients the best fare opportunities whether this be through availability abroad, creative fare options, NDC options as well as inter-office buying.
• Hold the ability to make qualified recommendations to our clients and cross-sell as required.
• Make use of ATPI Academy and the various learning methods to ensure you remain on top of your role from an operational and product awareness perspective.
• Take ownership of personal training and development needs.
• Ensure communication, both written and verbal, meets ATPI company standards.
• Provide good customer service to clients at all times.
• Assist the Team Leader with any ad hoc responsibilities and/or tasks.
• Work as part of a team to share best working practices, encourage colleague interaction and create a positive working environment.
• Proactively help and support other teams as required.

Requirements

• You are confident in Amadeus
• Have some Galileo knowledge
• Have worked with multiple clients in a previous role
• Have excellent customer service skills
• Have a passion for the travel industry

Interested in applying? Send your CV to LowOpsManagers@atpi.com

We are looking for Business Travel Consultant to work with our clients, understand their needs, fulfil their travel requirements and to deliver a high level of customer service at all times.

Key Responsibilities

• Maintain and deliver a high level of customer service to all our clients whilst aiming to go above and beyond their expectations.
• Source, recommend and book all aspects of our client’s travel needs which may include, but are not limited to, Air, Hotel, Rail, Car Hire and Ferries.
• Be able to think outside of the box, and recommend alternative solutions to our clients which offer cost savings opportunities.
• Be confident in managing demanding workloads and working to strict deadlines from both our clients and our suppliers.
• Provide up-to-date advice on current Covid-19 restrictions and entry/visa restrictions for each relevant enquiry.

Requirements

• Previous experience within a TMC Environment.
• Experience of using a GDS – Amadeus preferable, however willing to cross-train.
• Computer Literate, and comfortable using Microsoft Outlook, Word, Excel, Teams etc.
• A strong team player, comfortable working within both large and smaller teams of people.

Interested in applying? Send your CV to LowOpsManagers@atpi.com

We are looking for an enthusiastic and skilled Senior Project Manager for various global and leading Sports projects. Someone great at managing multiple projects, putting together guest programs, managing team members and being a full-fledged discussion and advice partner for our customers. You are a strong person and do not let yourself go crazy when there are multiple interests at stake and you have to make a choice. You see it as a challenge to take responsibility for large accounts where risk management is important. In addition, you identify commercial opportunities for ATPI.

You always know how to convince and surprise everyone with smart logistical solutions and unique locations, and you breathe hospitality. The independent, meticulous and detailed development and supervision of all these plans and project managers is right up your street (it’s your passion!).

Are you a sports fanatic and familiar with sports sponsorship? Does translating objectives into the right offer go down well with you? Then you could be the perfect fit!

About ATPI Corporate & Sports Events

As part of the global ATPI Group, with over 30 employees we provide events, business meetings, incentives, sponsor activations and travel & hospitality for various corporate clients from Schiphol-Rijk. Our ambition is to offer both our clients and our guests an unparalleled experience.

Core duties & responsibilities:

• Upon client request, independently designing and executing customised hospitality programmes and sports trips;
• Writing and presenting proposals that translate the objective of the trip and the client’s DNA;
• Drafting clear briefings for suppliers and maintaining relationships with suppliers, procuring and contracting project components;
• Drafting and monitoring project plans;
• Coordinating and monitoring work of project managers;
• Setting priorities within own work and that of project managers;
• Proactively monitoring deadlines towards colleagues, clients and suppliers;
• Representing both ATPI and our clients’ sponsorship;
• Identifying and monitoring risks and acting on them proactively;
• Making and monitoring budgets/calculations, processing and monitoring purchasing;
• Track and anticipate inventory management and risk management;
• Managing project team;
• Maintaining customer contacts proactively;
• Identifying and following up on new commercial opportunities;
• Studying, and empathising with corporate and sports events;
• Registering and administering all work in the various systems;
• Creating, analysing and checking project administrations after completion of projects;
• Pro-actively supporting Senior Operations Managers in propagating policy, departmental planning and organisation;
• Breaking in and supervising new employees.

Job requirements:

• Completed education HBO Sport Management/Marketing/Leisure Management/Hotelschool;
• At least 6 years of demonstrable work experience in (sports) events in a similar role;
• You have concrete experience with project-based work, preferably around a major international sports tournament;
• You have good communication and commercial skills and an excellent command of the Dutch and English languages, both verbally and in writing;
• You work very accurately, are assertive, stress-resistant, can plan well, multitask and have financial insight;
• You can deal with different interests that all have to be taken care of;
• You are customer-oriented, very service-minded and have commercial insight;
• Businesslike and representative;
• You are willing to travel when projects demand it;
• Team player knows how to brief and motivate members of project teams and suppliers;
• You have analytical thinking skills and can manage projects effectively;
• Good knowledge of Microsoft and especially Excel is required.

We offer:

A versatile position within a dynamic and progressive company with enthusiastic colleagues. Short communication lines and an informal working atmosphere allow room for our employees’ initiatives. Besides contributing to leading international events, we also offer you the opportunity to gain onsite experience. ATPI offers an excellent benefits package including a pension scheme, discounts when booking trips and free continuous travel and cancellation insurance.

Do you recognise yourself?

For more information about ATPI Corporate & Sports Events, this vacancy or the application process, please also contact Senior Operations Manager Geraldine Provot at geraldine.provot@atpi.com or 06-27008071.

Are you ready to ride the waves of success with us? ATPI Marine and Energy Travel is on the lookout for dynamic Account Managers to join our crew in both the vibrant cities of Houston and Miami!

About Us:

We’re not just a travel company; we’re the navigators of the seas and the conquerors of energy realms! We specialize in keeping the marine and energy industries moving forward. And with our sights set on expansion, we need top-notch talent to steer us to even greater heights!

Your Role:

As an Account Manager, you’ll be the captain of client relationships, ensuring smooth sailing for our valued partners. Your mission? To understand their needs, chart the best travel solutions, and keep them delighted at every port of call.

What We Offer:

• A thrilling voyage in a fast-paced industry
• Opportunities for growth and advancement
• A supportive crew that feels more like family
• Competitive compensation and bonuses

What You Bring to the Table:

• A passion for building lasting client relationships
• Strong communication and negotiation skills
• The ability to navigate challenges with a smile
• Previous experience in account management within travel management

Location:

Choose your adventure: Houston or Miami – both cities offer their unique flair and endless opportunities for fun in the sun!

Ready to Set Sail?

If you’re ready to embark on this exciting journey with us, hoist your sails and send us your resume at careers-us@atpi.com Don’t miss out on the opportunity to join a company that’s making waves in the travel industry!

⚓ Drop anchor with us and let’s explore new horizons together! ⚓

ATPI Marine and Energy Travel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Must be authorized to work in the US.

About ATPI Marine and Energy:
ATPI is a leading global Travel Management Company (TMC) specializing in the
Offshore, Marine, Energy and Mining sectors. Our Vision is to continuously look for
innovative ways to extend the scope and value of the services we offer through the
passion for the business we have. Our Values include innovation, commitment,
empowerment, and foresight to build true partnerships with our customers, vendors,
and associates and delivering what really matters.

Job Summary:
The Business Development Manager will be responsible for establishing new
relationships and growing ATPI Marine and Energy’s maritime customer portfolio.
This position is designed to present the unique experience, value, and capabilities
ATPI has within this industry to provide outstanding service, duty of care, technology
solutions, consultation, and cost savings to our customers. Through prospecting,
networking, vendor relationships, and lead follow ups, the successful candidate will
not only meet, but should drive to exceed their annual quota. The target market will
be the small to mid-sized organizations within the maritime sector.

Summary of essential job functions:
▪ Prospecting and qualifying of truly viable organizations that will be able to
benefit from our products and services and enter into long term partnerships.
▪ Developing our brand in the marketplace as an industry expert and consultant
as well as the ability to represent ATPI in the marketplace at industry events
and trade organizations as a leader in the industry.
▪ Sales Pipeline development and management of both short and medium
range cycles to equal 4-5 times the annual quota.
▪ Recording and tracking of all sales activity on a daily, weekly, monthly and
annual basis within the CRM and providing detailed notes and information on
all prospective customers and relationships.
▪ Comfortably presenting products and services to all levels of an organization,
both externally and internally.
▪ Superior ability to create customized presentations, proposals, and marketing
materials based on the prospects business, the value ATPI brings to the
prospect, and shows a true win-win philosophy to the customer-vendor
partnership.
▪ Building strategic business cases for responses to RFI, RFP and RFQ’s that
validate the ATPI unique industry offering and customer need fulfillment.
▪ Proactively strategizing with key internal business stakeholders such as
operations, finance, account management and implementation on pipeline
activity, sales strategies, service models, pricing and the transition from sales
to partner customer.
▪ Continually evaluating and providing detailed analysis of the competitive
marketplace, not only in regard to Travel Management Companies (TMC’s),
but the maritime sector around acquisitions, mergers, and startups.
▪ Maintaining industry expertise of innovations, trends, challenges, and
obstacles for both the Travel and Maritime industries.
▪ Conduct all sales activities with the highest degree of professionalism and
integrity
▪ Assume additional responsibilities, as requested.

Experience required:
▪ 5+ years outside sales experience selling to the Marine and Shipping
industry
▪ Travel Industry experience

Knowledge, Skills and Abilities required and or preferred:
▪ Exceptional communication and presentation skills, both written and
verbal, in order to express technical and nontechnical concepts clearly
and concisely
▪ Excellent organizational skills to meet goals and set priorities
▪ Exceptional market and customer awareness skills
▪ Industry knowledge to implement and oversee compelling campaigns
relevant to the industry and its audience
▪ Ability to travel both domestically and internationally as needed.
▪ Flexibility to work nights and weekends as business case warrants.
▪ Self-motivated, Independent, and the ability to research and seek out
answers
▪ Proficiency with Microsoft Office, familiarity using a CRM system, and
ability to adapt to new software programs.
▪ Demonstrated experience with Social Media for business (LinkedIn,
Twitter and more)
▪ Creative “outside the box” thinking
▪ Firmly aligned with ATPI Marine and Energy’s Values and Vision

Additional information:
▪ Excellent compensation package with untapped commissions, base salary,
and bonus based on quota attainment
▪ Full benefits packages available with 401K
▪ Membership to trade and industry organizations
▪ Energetic, exciting and fast paced work environment with an industry leading
management team that provides an open and engaging learning environment.

Please send your resume and cover letter to Careers-US@atpi.com

ATPI Marine and Energy will not discriminate in its employment
practices due to an applicant’s age, race, color, religion, sex, sexual
orientation, gender, gender identity, gender expression, national origin,
protected veteran or disability status or any other factor prohibited by
law. Must be eligible to work in the USA.

You will provide excellent customer service to ATPI clients by delivering courteous and consultative travel arrangements. Demonstrate expertise in routings, faring and travel logistics for domestic and international reservations including air, car, hotel, and rail.  Applies both company policies and standards as well as adheres to client travel policy and booking requirements. Properly documents reservations according to standards and takes steps to provide lowest, logical fare options. Exhibits experience level through consultative approach with customers and problem-solving skills. Mentors less experienced team members and new employees. Assist with multiple accounts for Corporate, Marine and Energy and Offshore clients when needed.

Key Responsibilities

•  Ensures service delivery and customer satisfaction
• Proficient in all aspects of domestic and international travel to include air, car, hotel, and rail
• Delivers operational requirements and applies appropriate travel policy guidelines according to client specifications
• Ensures data quality standards are met including reporting elements and traveler profile information
• Follows best practices for booking and issuing tickets
• Includes all reservation elements including seat assignments and special requests
• Provides advice and consultation to clients for international documentation
• Applies industry and company tools and technologies
• Masters proprietary and third-party technologies required to perform job functions
• Demonstrates proficiency of applications including telephony and computer skills
• Exhibits industry expertise and international reservation skills
• Knowledge of Corporate, Marine and Energy and Offshore client requirements
• Understands requirements of Corporate, Marine and Energy and Offshore published and contract faring
• Balances efficiency and effectiveness
• Works efficiently to provide prompt service and to meet productivity standards
• Responsible for managing incoming calls and emails within service level expectations
• Ensures tickets and informational requests are provided in a timely manner
• Maintains queues and follow-up on client requests
• Helps team members with overflow work and tasks
• Makes suggestions for process improvement
• Takes the initiative to solve problems and reports solutions to management
• Supports company objectives, products, technologies, and initiatives
• Upholds company policies and procedures; makes suggestions for quality improvements or efficiencies
• Demonstrates teamwork and helps co-workers and management
• Volunteers for departmental projects or company initiatives
• Maintains rapport and works professionally with suppliers, vendors, and third-party companies
• Takes steps to avoid debit memos and errors
• Embraces technology initiatives

Requirements

• Excellent communication and interpersonal skills
• Able to build strong client relationships
• Overall understanding of technology platforms, GDS functions, Microsoft applications
• Able to work in cross-functional teams
• Strong knowledge of international reservations, geographies, faring and routings
• Consultative service skills and problem-solving abilities
• Expertise in Corporate, Marine, Offshore and Energy travel industry
• Capable of sharing knowledge and mentoring others
• Shows initiative by looking for opportunities to improve processes and making suggestions
• Supportive of management and company objectives
• Assist with multiple accounts for Marine and Offshore and Corporate clients

Send resumes to Careers-US@atpi.com

ATPI has an exciting opportunity for a temporary Project Manager, Sports & Corporate Events & Incentives and Paris 2024 Olympic Games that will specialize in Hospitality Program Management & Meeting/Event Operations. This person has an eye for detail and is responsible for both the planning and execution of programs and events.  Working with a team of Client Services Managers & Project Managers, this role works collaboratively with different departments at ATPI to ensure a high level of service to all accounts.

This full-time contract position will start in November 2023, and end October 2024.  There may be an option to extend following the contract term.  This is a remote role however travel to downtown Montreal and Toronto will be required on occasion. Group benefit eligibility.

Without being exhaustive, this schedule stipulates some of the Employee’s duties and the Company’s main expectations.

• Develop, prepare and execute travel, event and hospitality programs as per briefings of our corporate clients
• Facilitate last-minute requests and extra services
• Produce fully detailed itineraries
• Processing reservations, changes and cancellations of group travel and hospitality programs
• Handle bookings, reservations, amendments, and cancellations of group travel programs/hospitality programs
• Intensive research for high level incentive (domestic and international)
• Creating client presentation decks for new business and/or program elements
• Produce and arrange dispatch of delegate packs and other information
• On-site project management and full end-to-end delivery of client programs
• Assist with the preparation, maintenance and reconciliation of client budgets, approving all client invoices prior to issuing
• Act as the main point of contact for the back-office team and liaise directly with supplier partners (in Canada and in the Olympic host country) to ensure quality delivery on time
• Working closely with back-office team to organize the management of all key logistical aspects of major events including accommodation inventory and transport
• Working closely with the customer service team to identify and obtain new business opportunities
• Manage the client invitation and attendee management process including registrations for air travel, accommodation and ground transportation as required
• Compiling, managing and sharing key back-office information with management and suppliers
• Present a full understanding of client requirements by maintaining up-to-date and comprehensive templates
• Approval of all customer invoices before their issuance
• Taking into account customers needs and participating in meeting with them in order to offer quality customer service experiences and solutions
• Proactively providing assistanceand problem resolution support to the team and/or customer service team as appropriate
• Continuously reviewing processes and making recommendations to improve efficiency and quality
• Maintaining an ongoing understanding and appreciation of overall business objectives
• Maintaining customer files in the contact database (CRM)
• Deliver 100% quality and accuracy in line with both client and company processes
• Understand, apply and promote the company’s values at all times

The successful candidate will demonstrate the following capabilities:

• College diploma or degree in related field preferred
• At least 5 years of relevant experience in incentive travel or hospitality events
• Proven ability in project and onsite event management
• Creativity and experience researching and developing concepts for high level clients
• Have a solid understanding of luxury hospitality programming
• Ability to work within tight deadlines and schedules
• Self-starter and ability to work effectively within a team concept
• Communicate effectively with various internal and external colleagues/stakeholders
• The desire and ability to travel (domestic and international) – understanding events onsite require flexibility in work hours
• Strong computer software expertise required, including PowerPoint, Word, Excel and Outlook
• Display excellent written and verbal communication skills
• Fully responsible to for planning, directing, and overseeing operations of your assigned project
• Ability to remain calm and composed under pressure and demonstrate strong multi-tasking skills
• As this job requires international travel, candidate is responsible for all vaccine, visas entry requirements

ATPI provides a dynamic and results driven team environment, competitive compensation and benefits package including medical, retirement, all stat holidays, vacation and sick leave.

The ATPI Group is one of the world’s leading and long-established global travel management and events businesses. With a footprint of wholly owned offices and network partners in over 100 locations around the world, the business boasts market leading travel expertise, corporate event management skills and specialist knowledge in sectors such as shipping, energy and offshore, sports, retail, finance and professional services.

ATPI Sports Events is the international division which specializes in sports travel and events services. Our long track record of close to three decades of experience in Olympic Games, football, rugby, sailing, running and many other sports, illustrates how leading sports bodies, organizing committees and corporate businesses rely on us as their sports expert of choice.

ATPI Sports Events is an Official Sub-distributor of On Location for the sale of Paris 2024 Official Hospitality Products for Canada.

Applicants can apply by emailing copy of resume and salary expectations to mathieu.marois@atpi.com

ATPI has an exciting opportunity for a temporary Client Services Manager, Sports & Corporate Events & Incentives and Paris 2024 Olympic Games that will specialize in Hospitality Program Management & Meeting/Event Operations. The ATPI Client Services Manager role is a primary account manager to a variety of clients/stakeholders tasked with creating memorable hospitality programs and corporate events in Canada and internationally.  This person has an eye for detail and is responsible for both the planning and execution of programs and events.  Working with a team of Client Services Managers & Project Managers, this role works collaboratively with different departments at ATPI to ensure a high level of service to all accounts.

This full-time contract position will start in November 2023, and end October 2024.  There may be an option to extend following the contract term.  This is a remote role however travel to downtown Montreal and Toronto will be required on occasion. Group benefit eligibility.

Without being exhaustive, this schedule stipulates some of the Employee’s duties and the Company’s main expectations.

• Primary point of contact for designated corporate clients planning hospitality programs/trips to the Paris 2024 Games.
• To identify and direct the processing and fulfillment of all travel, ticket, and hospitality needs and requirements of clients for preparing and executing hospitality programs for the Paris 2024 Games and other projects
• To manage client briefings, contracts and agreed budgets
• To consider and champion the needs of the client in order to deliver valued customer service experiences and solutions
• To handle event logistics including bookings, contracting; reservations, amendments, and cancellations of group hospitality programs or event orders
• To present a full understanding of client/project requirements by maintaining up to date and comprehensive project plans and building a strong relation with each client/stakeholder.
• To accurately create and present all client proposals to internal and external stakeholders.
• To be responsible for the preparation and maintenance of client budgets, throughout the lifecycle of each event
• To continually strive for best practices and efficiency in processes to make the team as effective as possible.
• To maintain and expand revenue opportunities through regular client contact and communication to secure new business opportunities
• Working closely with the front office team to identify and secure new business opportunities
• Onsite attendance at events and client meetings as required. Ability to travel international is required, including the ability to be in Paris for the duration of the Paris 2024 Games.
• Ensure a continued understanding and appreciation of the wider business objectives
• Understand, apply and promote the company’s values at all times

ATPI provides a dynamic and results driven team environment, competitive compensation and benefits package including medical, retirement, all stat holidays, vacation and sick leave.

The successful candidate will demonstrate the following capabilities:

• College diploma or degree in related field preferred
• Understanding of large event/multi-sport event operations or experience planning international travel programs/Corporate events an asset.
• At least five years of relevant experience in sports, travel or hospitality events business
• Proven ability in project and onsite management with the ability to lead a project, being fully responsible and accountable for all project elements.
• Have a solid understanding of high-level hospitality programming
• Creative thinker with a passion for travel and travel research
• Passionate about sport from grassroots to high performance – passion/understanding of Olympic sports
• Ability to work within tight deadlines and schedules
• Self-starter and ability to work effectively within a team concept
• Ability to communicate effectively with various internal and external colleagues/stakeholders
• Strong computer software expertise required, including PowerPoint, Word, Excel and Outlook
• Display excellent written and verbal communication skills
• French speaking an asset but not required

The ATPI Group is one of the world’s leading and long-established global travel management and events businesses. With a footprint of wholly owned offices and network partners in over 100 locations around the world, the business boasts market leading travel expertise, corporate event management skills and specialist knowledge in sectors such as shipping, energy and offshore, sports, retail, finance and professional services.

ATPI Sports Events is the international division which specializes in sports travel and events services. Our long track record of close to three decades of experience in Olympic Games, football, rugby, sailing, running and many other sports, illustrates how leading sports bodies, organizing committees and corporate businesses rely on us as their sports expert of choice.

ATPI Sports Events is an Official Sub-distributor of On Location for the sale of Paris 2024 Official Hospitality Products for Canada.

Applicants can apply by emailing copy of resume and salary expectations to mathieu.marois@atpi.com

We are currently looking for a Key Account Manager to join their team in Mumbai in order to manage clients based in Singapore. This role will drive customer retention and increase existing client business by representing a single point of contact for customers. If you are a people person with great communication skills and who finds satisfaction in providing an exemplary customer experience then this could be the role for you.

Key Responsibilities

• Maintaining and expanding client relationships through regular client contact and communications with internal teams.
• Renegotiation of client contracts where necessary and ensuring retention of ATPIs client base.
• Managing the profitability of existing clients.
• Carrying out implementation of new clients won.
• Carrying out Management Information analysis and providing consultative analysis to the client on a regular basis.
• Building good working relationships with the Sales & Operations Managers and their respective teams.
• Maintaining accurate records in company designated database Microsoft Dynamics.
• Assisting credit control by ensuring clients are paying to contracted terms.
• Providing a monthly report to Head of Account Management on key achievements, activities, focus areas and requirements for your region.
• Any task as delegated by management

Requirements

• Bachelors degree preferred
• 5 years of experience in Customer Service and Account Management
• CRM – Salesforce knowledge preferable
• Well presented, Energetic, Analytical, and Customer Focused.
• Travel Management Company (TMC) Account Management experience is preferred but not essential.

Interested candidates share your cv on seema.hivalkar@atpi.com

The role of the Regional Account Manager is to drive all aspects of the assigned customer portfolio including but not limited to retention, contract negotiation, implementation, upselling of ATPI products and services, and conducting business reviews.

Key Responsibilities

• Meet client retention and account profitability targets
• Increase revenues by means of Up-Selling and Cross-Selling through a consultative approach, ensuring solutions meet customer’s needs
• Develop and execute business plans, implement key deliverables and measure results
• Manage new business implementation
• Carrying out Management Information analysis and providing consultative analysis to the client on a regular basis
• Building good working relationships with the Sales & Operations Managers and their respective teams
• Maintaining accurate records in company-designated database – Microsoft Dynamics
• Ensure timely settlement of customer payments where required and necessary as per contractual obligation
• Providing a monthly report to the Head of Account Management on key achievements, activities, focus areas and requirements for your region
• Any task as delegated by management

Requirements

• Bachelor’s degree preferred.
• 5 Years’ experience in Customer Experience and/or Account Management
• Well presented
• Energetic, Analytical, and Customer Focused.
• Travel Management Company (TMC) Account Management experience preferred.

To apply please send your CV to caroline.handoyo@atpi.com

Responsibilities & Authorities:

• Ensures the development and performance of all facets of Sales in all market to achieve maximum profitability and growth in line with the company’s sales targets.
• Meets new sales targets- gross sales and income.
• Sells products and services to prospective customers
• Identifies key/strategic customers, agrees on the key customer strategy and an annual programme for visits with each Key Account Manager to maintain and find ways to upsell the Client and ensures that action plan is in place for each key customer to achieve customer intimacy for the delivery of value to the business.

Job Specifications

Education:

• Bachelors Degree in Marketing and sales or any related courses is preferred

Experience:

• At least 3-5 years experience in sales.

Send resumes to humanresources.philippines@atpi.com

Responsibilities & Authorities:

• Looks after global offices’ status and escalates and recommends to Immediate Superior possible course of action.
• Handles daily invoicing and all queries and disputes re invoices raised including weekly disputes. Ensures all invoices and disputes are settled promptly for payments at all times.
• Coordinates with Management in charge for any client requisitions for any deviations from Discovery.
• Coordinates with Management in charge for any client-contracted auto-scheduling of invoices.
• Promptly reports to Management any critical and risky client payment issues.
• Makes sure that all clients settled correct payments and are current.

Job Specifications

Education:

• Bachelors Degree in any business course.

Experience:

• Minimum of 3 years experience in Finance handling Billing and Credit and Collection.
  Experience in the travel industry is a plus.
• Hands on experience in MS Office programs and must be tech savvy.

Send resumes to humanresources.philippines@atpi.com

Responsibilities & Authorities:

• Promptly executes all facets of respective ASC especially making sure that reservations quality, response time commitment to clients, lowest most direct flight pricing, class alternative via transit point that might be cheaper, set productivity, and customer service standard among others are met to ensure client satisfaction and fulfillment of contracts including all agreed procedures and work instructions per client reservations requests and if needed, ticketing requirements. This includes:
  • Makes sure that all relevant and required ATPI tools and QC are being utilized for every booking request geared towards providing offer at its cheapest and most direct flight.
  • Ensures implementation of all clients formats, contracts, requirements, expectations including endorsement from and to Business Hours Team are diligently accomplished on a daily basis. That all endorsements are accomplished according to agreed protocols and communicated for any challenges to respective client owners at office hours. This includes participation on Sales and KAM meetings with clients if needed
  • Books flights to the best timetable and cheapest airfare to achieve safe and on time joinship of customer/client and makes notations via standards if otherwise. Further, that that all booking contents should have best price and advice on immigration formalities to ensure safe departures at all times.

Job Specifications

Education:

• Bachelors Degree in Travel/Tourism or any related courses is preferred

Experience:

• At least 3 years experience in an airline or travel industry.

Send resumes to humanresources.philippines@atpi.com

Responsibilities & Authorities:

• Implements and fulfils all agreed procedures and work instructions per customer reservations and if needed, ticketing requirements.
• Makes sure that all relevant and required ATPI tools; FV, AA, waitlist watcher, etc. are utilized at all times for every booking as a final result of booking offer is the cheapest most direct flight. Price and seat hawking manual procedures (CQC-continuous quality control) are done diligently and continuously to achieve the above.
• Makes sure that all programs and tools of ATPI from bars and pars, POS, Discovery, and other tools are learned and used at all times.

Job Specifications

Education:

• Bachelors Degree in Travel/Tourism or any related courses is preferred

Experience:

• Fresh graduate is acceptable

Send resumes to humanresources.philippines@atpi.com

Responsibilities & Authorities:

• Handles daily invoicing and all queries and disputes re invoices raised including weekly disputes. Ensures all invoices and disputes are settled promptly for payments at all times.
• Coordinates with Management in charge any client requisitions for any deviations from Discovery.
• Coordinates with Management in charge any client-contracted auto-scheduling of invoices.
• Promptly reports to Management any critical and risky client payment issues.
• Makes sure that all clients settled correct payments and are current.

Job Specifications

Education:

• Fresh Graduate or Bachelors Degree in any business course.

Experience:

• With or without experience in Finance. Experience in the travel industry is a plus.

Send resumes to humanresources.philippines@atpi.com

Do you want to be part of an innovative and fast-growing company with a global impact? Then this is your chance! ATPI is looking for a motivated colleague to join our Senior Management Team. At ATPI, we represent a number of leading travel brands and offer high-quality services in Energy travel, Mining travel, Corporate travel, Marine travel and Sports travel.  

Overall Purpose of The Role  

The incumbent will have overall responsibility for all aspects of the business. This will include and is not limited to Finance, Operations, Systems, HR, Client Relationship Management. Whilst the position is based in Johannesburg, it will include responsibility for all three offices viz Johannesburg, Durban and Cape Town. 

Key Responsibilities  

• Managing the three South African offices and the staff. 
• Financial control including budgets and audits.  
• Effective management and implementation of systems and controls to ensure quality service. 
• Compiling Business Plans and Management Reports. 
• Actively participating in the acquisition and retention of clients. 

Requirements  

• You have a travel management background spanning many years and have worked through all the ranks of travel management operations. 
• You have covered several management roles and have demonstrated leadership and effective team management. 
• You have several years’ experience in understanding customer needs and aligning these with the goals of the organization. 
• You are able to combine effective communication skills with detailed product knowledge to identity commercial opportunities. 
• You have a solid track record of using your analyzing, strategic planning and negotiation skills to successfully develop business initiatives whilst maximizing profit, minimizing cost and driving continuous change. 
• You have a strong financial understanding and commercial orientation. 
• You have the ability to direct operations in accordance with legal and compliance protocols. 

Are you interested?  

To apply, please send your CV to tessa.clark@atpi.com 

Applications close 17th April 2024. 

As a Strategic Account Manager at ATPI, you’ll play a pivotal role in driving our company’s growth, profitability, and client relationships. Your primary responsibility will be to expertly manage a diverse portfolio of key regional and local accounts, ensuring their satisfaction, growth, and retention. With a focus on building lasting partnerships, you will oversee every aspect of the client journey – from implementation and business planning to reporting, negotiation, and contract retention. Your strategic mindset, exceptional communication skills, and commitment to excellence will contribute significantly to our company’s success.

We offer a supportive environment that promotes a healthy work-life balance, encouragement of innovation, open-door communication, and career advancement. You will join a supportive team with the flexibility of working from home and the office.

This is a full-time position working 38 hours per week working Monday to Friday

Primary Responsibilities

• Develop and maintain strong relationships with a portfolio of local, regional, and global clients.
• Understand clients’ needs and requirements and act as the primary point of contact.
• Create and implement strategic plans to assist your customer achieve their business objectives.
• Identify opportunities for account growth and expansion.
• Manage individual client business plans alongside monthly revenue targets, forecasts, and objectives with the aim of delivering profitability to ATPI and ROI to customer.
• Achieve and exceed sales and margin targets for key accounts.
• Regularly review contracts to ensure all fees are charged correctly.
• Ensure customer emails and calls are attended to and answered promptly.
• Analyse travel data and trends to provide insights and recommendations.
• Provide ad hoc or scheduled reporting as agreed with the customer.
• Provide detailed quarterly reviews tracking against business plan

To be successful in this role, you will have:

• Strong verb and written communication skills.
• Proven track record in a key account management role preferably within the corporate travel industry
• Proven ability to negotiate contracts and agreements and identify upsell opportunities to enhance the customer experience.
• Proficiency in using CRM tools for effective account management.
• Ability to analyse travel data and provide meaningful insights and reporting.
• Strong problem-solving skills to address issues promptly.
• Flexibility to adapt to changing circumstances and client needs.
• The ability to collaborate effectively with internal teams.
• Efficient time management and task prioritization skills

Interested?

Send your CV to peter.hosper@atpi.com

ATPI takes pride in providing a ‘high touch’ service to clients, where going the extra mile is considered the norm. If you are an experienced corporate consultant and customer service is as important to you as it is to us, then come and join the team. We offer a supportive environment that promotes a healthy work-life balance, encouragement of innovation, open-door communication, and career advancement. You will work alongside the best in the business and have the flexibility of working from home and the office.

Positions are full-time working 38 hours per week Monday to Friday on a rotating roster within the hours of 8am and 6pm.

Primary Responsibilities

• Process client requests and bookings accurately and efficiently in the GDS, adhering to client travel policies.
• Offer alternative airfares and itineraries, with a focus on delivering value to the customer while ensuring all contracted fees are applied.
• Ensure workflow and all company processes and procedures are followed.
• Communicate clearly and professionally with customers via email and by phone
• Ensure itineraries, tickets, and documentation are accurate and delivered to the client promptly.
• Ensure appropriate file notes are kept in the travel management system to assist the After Hours, ICE teams, and your local colleagues.
• Work positively and productively maintaining customer SLA minimum standards
• Build strong working relationships with customer travel bookers and travellers.

To be successful in this role, you will have:

• Strong customer service skills
• Experience working as a travel consultant for min 2 years
• Sound knowledge and application of fares and ticketing
• GDS experience (Amadeus preferred) but cross training can be provided
• Attention to detail and excellent communication skills, both written and oral
• Confidence and the ability to work under pressure.

Interested?

Send your CV to jamie.strickland@atpi.com

ATPI takes pride in providing a ‘high touch’ service to clients, where going the extra mile is considered the norm. If you are an experienced corporate consultant and customer service is as important to you as it is to us, then come and join the team. We offer a supportive environment that promotes a healthy work-life balance, encouragement of innovation, open-door communication, and career advancement. You will work alongside the best in the business and have the flexibility of working from home and the office.

Positions are full-time working 38 hours per week Monday to Friday on a rotating roster within the hours of 8am and 6pm.

Primary Responsibilities

• Process client requests and bookings accurately and efficiently in the GDS, adhering to client travel policies.
• Offer alternative airfares and itineraries, with a focus on delivering value to the customer while ensuring all contracted fees are applied.
• Ensure workflow and all company processes and procedures are followed.
• Communicate clearly and professionally with customers via email and by phone
• Ensure itineraries, tickets, and documentation are accurate and delivered to the client promptly.
• Ensure appropriate file notes are kept in the travel management system to assist the After Hours, ICE teams, and your local colleagues.
• Work positively and productively maintaining customer SLA minimum standards
• Build strong working relationships with customer travel bookers and travellers.

To be successful in this role, you will have:

• Strong customer service skills
• Experience working as a travel consultant for min 2 years
• Sound knowledge and application of fares and ticketing
• GDS experience (Amadeus preferred) but cross training can be provided
• Attention to detail and excellent communication skills, both written and oral
• Confidence and the ability to work under pressure.

Interested?

Send your CV to jamie.strickland@atpi.com