Purpose of Role

We are seeking an Avenir Team Leader in the UK.

Avenir is Direct Travel’s next-generation corporate travel service, combining a modern booking platform (powered by Spotnana) with high-touch, concierge-level support.

As Team Leader, you will lead a team of Corporate Travel Consultants, providing day-to-day direction, coaching and support to deliver an outstanding experience for every client.

Working closely with the Avenir Hub Manager, you will ensure accurate, cost-effective and policy-compliant travel arrangements across multiple markets, languages and time zones.

Key Objectives of Role

• Know the client: Build strong relationships with Avenir clients and understand their needs and expectations.
• Deliver the service: Coach the team to meet client SLAs across phone, email and chat.
• Support the team: Provide operational guidance and resolve client-specific and platform-related questions.

Focus of Role

• 50% Supervisory: team leadership, rostering, shift planning, meetings and performance reviews.
• 40% Operational: hands-on booking support, servicing, changes and escalations.
• 10% Administration: reporting, refunds and manual processing.

Key Roles & Responsibilities

Service Delivery

• Lead the team to achieve contractual service levels and maintain high-quality standards.
• Ensure concierge-level service for Avenir clients, including VIP requests.
• Oversee accurate and policy-compliant travel arrangements.
• Maintain professional communication and effective handovers between servicing hubs.

Clients, Escalations & Avenir Platform

• Act as the escalation point for client service and platform issues.
• Resolve complaints, disputes and operational challenges.
• Support client implementations and go-live readiness.
• Share client feedback and platform improvement recommendations.

Operational Control & Continuous Improvement

• Plan rosters and shifts, including weekend coverage.
• Monitor operational quality, productivity and service performance.
• Review reports, refunds, cancellations and outstanding actions.
• Identify opportunities for process improvements.

People Leadership

• Coach, mentor and motivate team members.
• Support training plans, performance reviews and development.
• Foster a positive, cooperative and high-performing team culture.

Key Experience, Knowledge & Skills

Essential

• Experience leading or coaching teams in a corporate travel environment.
• Strong travel industry knowledge, including international pricing rules.
• Practical knowledge of one or more GDS.
• Excellent verbal and written communication.
• Strong decision-making, problem-solving and organizational skills.
• Ability to motivate teams and manage deadlines.
• Flexibility to work shifts, including weekends.
• Good knowledge of Outlook and Microsoft platforms.

Desirable

• Knowledge of Avenir (powered by Spotnana); training will be provided.
• Additional language skills in French, Spanish, German or Portuguese.

Leadership Attributes & Qualities

Strong customer focus, commercial awareness, strategic thinking, team leadership, integrity and a passion for delivering results.

To apply, please email [email protected].

Purpose of Role

We are seeking 2 VIP & VVIP Travel Advisors in the UK.

The VIP & VVIP Travel Advisor delivers exceptional, highly personalized corporate travel service to senior executives, C-suite leaders and other high-profile travelers. Working primarily in Direct Travel’s Avenir platform, the advisor serves as a trusted travel partner, building lasting relationships, anticipating needs and taking ownership of every request through resolution.

This role combines deep travel expertise, confident use of Avenir, exceptional communication, sound judgment, discretion and a commitment to minimizing traveler effort.

Key Roles & Responsibilities

Exceptional Service & Relationship Management

• Deliver responsive, thoughtful and consistent white-glove service tailored to each traveler’s preferences.
• Build trusted relationships with executives, executive assistants, travel arrangers and customer stakeholders.
• Own requests from first contact through completion, proactively communicating updates.
• Anticipate travel disruptions and recommend practical alternatives.
• Handle sensitive, urgent and high-profile requests with professionalism, confidentiality and discretion.

Avenir Platform & Travel Servicing

• Use Avenir to manage traveler profiles, trip requests, reservations and servicing.
• Follow approved workflows for activities requiring GDS, supplier or supporting tools.
• Maintain accurate booking, ticketing, communication and servicing records.
• Manage complex domestic and international air, hotel, ground transportation and rail arrangements.
• Apply expertise in fares, ticketing, exchanges, refunds and irregular operations.

Service Recovery & Collaboration

• Resolve problems promptly while minimizing handoffs.
• Coordinate with suppliers, internal teams, account management and service leaders.
• Identify opportunities to improve Avenir workflows and the traveler experience.
• Share best practices and support continuity across advisors and shifts.

Key Experience, Knowledge & Skills

Required Qualifications

• Substantial corporate travel advising experience, ideally supporting VIP, VVIP or executive accounts.
• Strong GDS proficiency (Amadeus or Sabre).
• Expertise in complex itineraries, international travel, ticketing and exchanges.
• Ability to learn and confidently navigate Avenir and related technologies.
• Excellent relationship management, communication and problem-solving skills.
• Exceptional attention to detail, sound judgment and composure under pressure.

Preferred Experience

• Direct support of C-suite executives, board members or high-profile travelers.
• Experience delivering white-glove corporate travel service and managing sensitive travel disruptions.

What Success Looks Like

Travelers and arrangers trust their advisor, receive timely and accurate service and feel confident their needs are understood. Success is reflected in service quality, responsiveness, strong relationships and effective issue resolution.

Service Philosophy

Everyone is a VIP. Our service brings that commitment to life through personalized attention, ownership and care.

To apply, please email [email protected].

Purpose of Role

We are seeking 5 Corporate Travel Consultants fluent in English and at least one of the following languages: French, German, Spanish or Brazilian Portuguese.

As a key member of the Avenir Corporate Operations team, the Corporate Travel Consultant will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies, utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Key Roles & Responsibilities

• Complete domestic and international travel arrangements for clients, including air, hotel, ground transportation and rail.
• Complete a training plan to learn the Avenir platform (powered by Spotnana) and provide feedback on areas of improvement and optimization.
• Provide high-touch concierge-level service to designated Avenir clients, including leisure and personal services, upgrades and reconfirmation of accommodations.
• Handle multicultural Avenir clientele and advise on international travel requirements such as visas, passports and immunizations.
• Apply strong knowledge of international pricing rules and procedures.
• Support multiple accounts and operate within established procedures.
• Interact with travelers, travel arrangers and travel managers, providing first-level support for customer service and technical issues.
• Ensure compliance with client travel policies while utilizing preferred suppliers.
• Follow customer service standards, telephone and email etiquette and escalation procedures.
• Maintain company standards for productivity, accuracy and attendance.
• Participate in training meetings and maintain cooperative working relationships with colleagues.

Key Experience, Knowledge & Skills

• Demonstrated travel industry knowledge.
• Willingness to learn new technologies and practices.
• Proficiency in one or more GDS is desirable; training will be provided.
• Ability to meet and exceed performance standards.
• Excellent customer service, communication and organizational skills.
• Working knowledge of Outlook and Microsoft platforms.
• Flexibility to work different shift patterns, including weekends.
• Fluency in English and at least one of French, German, Spanish or Brazilian Portuguese.

To apply, please email [email protected].

Role overview

The Principal Counsel – Privacy, Data & AI will own and drive Direct Travel’s global privacy, data protection and responsible AI programme. The role combines senior legal judgment, strategic leadership and hands-on execution across a complex international business operating at the intersection of travel, technology and data.

The successful candidate will be the principal day-to-day subject-matter lead for the portfolio. They will independently identify and resolve issues, set priorities, build the operating model, lead cross-functional delivery and provide clear, commercially pragmatic advice. Matters should be escalated to the Global General Counsel where they are genuinely strategic, material, novel or require executive or Board-level decision-making.

This is not a policy-maintenance, advisory-only or coordination role. It requires a credible senior leader who can take accountable ownership, move work forward with limited direction and translate complex international requirements into practical controls that enable the business.

Purpose of the role

To establish, operate and continuously improve a global privacy, data and AI governance framework that:

• protects personal data across Direct Travel’s businesses, products, services and jurisdictions;
• meets applicable international privacy, data protection and AI requirements;
• embeds privacy, data governance and responsible AI into technology, product and operational decision-making;
• enables commercial growth, digital transformation and responsible innovation;
• supports customer trust, regulatory confidence and enterprise readiness; and
• gives the Global General Counsel and senior leadership clear visibility of material risk, decisions and programme progress.

Core accountabilities

1. Global privacy and data protection leadership

• Own and lead Direct Travel’s global privacy and data protection programme, operating model, standards, policies and controls.
• Provide authoritative, commercially focused advice on international privacy and data protection laws, including GDPR, UK GDPR and other applicable national and sector-specific regimes.
• Maintain oversight of the global Records of Processing Activities and ensure that business ownership, legal bases, retention, transparency and control requirements are properly documented and operationalised.
• Own the DPIA and privacy risk-assessment framework, lead complex assessments and determine appropriate risk treatment and escalation.
• Lead controller, joint-controller and processor analyses across Direct Travel’s services, products, partnerships and group arrangements.
• Own cross-border data-transfer governance, including SCCs, the UK IDTA/Addendum, transfer impact assessments, intercompany arrangements and equivalent mechanisms.
• Set and maintain global standards for data retention, deletion, data-subject rights, consent and transparency.
• Monitor legal and regulatory developments across relevant jurisdictions and convert them into proportionate business actions.

2. AI governance and emerging technology

• Lead the legal and governance framework for Direct Travel’s use, development, procurement and deployment of AI and automated systems.
• Advise on the EU AI Act and other globally emerging AI laws and standards, maintaining a practical roadmap for compliance across relevant jurisdictions.
• Own AI use-case intake, legal risk assessment, classification, approval, record-keeping and escalation processes, working closely with Technology, Product, Security and business owners.
• Embed privacy-by-design, appropriate human oversight, transparency, data minimisation, contestability and accountability into AI-enabled products and internal tools.
• Establish controls for training and input data, model and vendor use, outputs, retention, intellectual property, confidentiality and prohibited or high-risk use cases.
• Develop and maintain the organisation’s AI policies, standards, contractual protections, training and governance forums.
• Give senior leadership clear advice on the legal, ethical, commercial and reputational implications of proposed AI deployments.

3. Technology, product, commercial and supplier support

• Act as the senior legal partner for privacy, data and AI matters arising from technology transformation, product development, customer solutions and strategic projects.
• Embed privacy and AI review into product development, procurement, supplier onboarding, security review and change-management processes.
• Lead or support the negotiation of complex data protection, security, technology and AI provisions in customer, supplier, partner and intercompany arrangements.
• Own and evolve Direct Travel’s standard DPAs, transfer terms, AI clauses, privacy schedules, playbooks and negotiation positions.
• Resolve complex customer privacy questions, audits and contractual escalations, enabling commercial teams to progress opportunities with clear and consistent positions.
• Lead privacy and AI due diligence for strategic transactions, integrations or corporate projects where required, coordinating local or specialist advice where appropriate.

4. Operational programme ownership

• Translate legal requirements into practical, scalable controls and clear ownership across the business.
• Set the global privacy and AI programme plan, priorities, milestones, risk register, metrics and reporting cadence.
• Drive completion of remediation activity and hold accountable owners to agreed actions and timescales.
• Improve the efficiency and consistency of DPIAs, data-subject requests, contracting, vendor reviews, incident assessment, compliance tracking and reporting through appropriate process design and automation.
• Develop and deliver role-based training and practical guidance for Legal, Product, Technology, Security, People, Procurement, Commercial and operational teams.
• Coordinate external counsel and specialist advisers where local or niche expertise is required, ensuring advice is focused, proportionate and translated into a clear business position.

5. Incident, regulatory and assurance leadership

• Lead the legal and privacy workstream for significant personal-data incidents, including fact gathering, risk assessment, notification analysis, decision records, customer and regulatory communications, remediation and lessons learned.
• Work closely with Information Security and Technology to ensure privacy obligations are integrated into incident-response planning, exercises and governance.
• Manage day-to-day engagement with supervisory authorities and support the Global General Counsel on material investigations, enforcement matters or strategic regulatory engagement.
• Own responses to enterprise customer assurance, privacy audits and material regulatory enquiries within the portfolio.
• Maintain accurate and decision-ready reporting for the Global General Counsel and executive leadership on material risks, incidents, compliance maturity and programme delivery.

6. Leadership and ways of working

• Serve as Direct Travel’s recognised senior subject-matter leader for privacy, data and AI, building trust across functions and jurisdictions.
• Operate independently and with sound judgment, taking issues from identification through to practical resolution rather than simply describing risk.
• Influence and challenge senior stakeholders constructively, balancing legal risk, customer expectations, operational reality and commercial objectives.
• Create clear decision rights and escalation thresholds so that routine and complex portfolio matters are resolved at the appropriate level.
• Contribute as a senior member of the global Legal & Compliance function and provide broader legal support on cross-functional or strategic matters where needed.
• Lead through expertise, accountability and collaboration. The role has no fixed direct reports at appointment, although its scope may evolve with the operating model and business need.

Experience and professional profile

Essential

• A senior privacy, data or technology lawyer, qualified in at least one relevant jurisdiction, with at least 10 years of post-qualification experience (PQE). For this purpose, experience is measured from the date of admission or qualification to practise as a lawyer in the relevant jurisdiction; time spent in academic study, vocational training, internships, traineeships or other pre-qualification roles does not count towards the required level of experience.
• Significant experience leading privacy and data protection matters across multiple countries and regulatory regimes in a complex international organisation.
• Demonstrable experience building, improving or leading a global privacy programme and converting legal requirements into operational controls.
• Strong working knowledge of international data protection frameworks, cross-border transfers, controller/processor issues, DPIAs, data-subject rights, retention, vendor governance and incident response.
• Credible, practical experience advising on AI governance, AI risk assessments, automated processing and emerging AI regulation.
• Experience advising technology-enabled products and services and negotiating complex data, technology, security and AI contractual provisions.
• Experience leading material data incidents, regulatory enquiries, customer escalations or assurance activity.
• Ability to advise confidently across the full lifecycle of an issue: legal analysis, risk assessment, recommendation, stakeholder alignment, implementation and closure.
• Excellent written and verbal communication, with the ability to provide concise, decision-ready advice to executive and operational audiences.

Desirable

• Experience in a global technology, travel, SaaS, platform or data-intensive services business.
• Experience working with product, engineering, information security and commercial teams in a fast-moving transformation environment.
• Relevant privacy or AI governance qualifications, such as CIPP/E, CIPM, CIPT, AIGP or equivalent.
• Experience supporting corporate transactions, integrations, public-company readiness or enterprise governance programmes.

Leadership attributes

• Accountable owner: takes responsibility for outcomes and closes issues.
• Strategic and hands-on: can set direction and personally drive difficult work.
• Internationally minded: understands that legal requirements, risk tolerance and implementation routes vary across jurisdictions.
• Commercially pragmatic: provides clear solutions and proportionate controls, not abstract legal analysis.
• Confident influencer: constructively challenges senior stakeholders and builds alignment across functions.
• Structured programme builder: creates priorities, governance, metrics and repeatable processes in an evolving environment.
• Calm under pressure: exercises sound judgment during incidents, regulatory matters and customer escalations.
• Curious and forward-looking: stays close to technological change and anticipates emerging privacy, data and AI risk.

Scope and flexibility

This job description summarises the principal responsibilities of the role. As Direct Travel’s business, technology and global Legal & Compliance operating model evolve, the role holder will be expected to take on related responsibilities consistent with the seniority, purpose and global scope of the position.

To apply, send an email to [email protected]

PURPOSE OF ROLE
We are seeking French, Spanish, German & Portuguese Speakers As a key member of the Avenir Corporate Operations team, the Corporate Avenir Travel Consultant will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Expedition Expectations
• Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, and rail
• Completes a training plan to learn the Avenir platform (powered by Spotnana) and contribute to the practice by providing feedback on areas of improvement and optimisation
• Provides high touch concierge level service to designated Avenir clients, which may include leisure and personal services, upgrades, reconfirmation of accommodations prior to travel
• Ability to handle multi-cultural Avenir clientele
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Strong working knowledge and understanding of international pricing rules and procedures
• Supports one or more accounts
• Operates within detailed procedures
• Interacts with traveler, travel arranger, travel managers and provides 1st level of support for customer service and technical issues
• Ensures compliance of a client’s travel policy while utilizing our preferred vendors to maximise profit
• Adheres to operating standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attends staff and training meetings for ongoing updates in travel industry and office procedures
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Passport to Success
• Must demonstrate industry knowledge
• Desire to learn new practices and be part of the new ‘tech generation’
• Proficiency in one or more GDS is desirable although training will be provided
• Ability to meet and exceed required performance standards
• Excellent customer service skills
• Excellent verbal and written communication skills
• Minimum knowledge of Outlook skills and basic Microsoft platforms
• Ability to work different shift patterns including weekends
• Supports multiple accounts
• Operates within detailed procedures

To apply, please [email protected]

Are you an organised and service-minded event professional who enjoys working in an international environment? Join the ESA Conference Bureau, managed by ATPI Events in Noordwijk.

The ESA Conference Bureau, managed by ATPI Events in Noordwijk, is looking for a full-time Project Manager. In this role, you will help plan and deliver national and international conferences for ESA. You will work on several projects at the same time, supporting budgets, venue arrangements, delegate communication, supplier briefings and on-site event delivery. This is a varied role for someone who likes structure, teamwork and the energy of live events.

About ATPI

ATPI is a global travel and events organisation with strong brands in corporate travel, marine and energy travel, corporate events and sports events. We are present in more than 45 countries and have over 100 offices worldwide, including in the Netherlands, the United Kingdom, Canada, Norway, Singapore, Australia and Dubai.

In the Netherlands, ATPI develops and organises travel-related services and solutions, digital and live events, incentives, business meetings, sponsor activation, and travel and hospitality programmes for business clients. Our Dutch team has more than 130 colleagues.

About the ESA Conference Bureau (ECB)

For the European Space Agency at ESTEC, ATPI Events provides in-house conference services through the ESA Conference Bureau. The team is based on the ESTEC site in Noordwijk and works closely with ESA clients, suppliers and participants from across Europe. English is the working language, and the role offers the opportunity to work in a highly international and intercultural environment. You will join a small, experienced conference team and support the delivery of mainly scientific and technical conferences.

What will you do?

·       Research information and prepare proposals for ESA and ESTEC contacts

·       Manage participant registrations and delegate communication

·       Prepare, monitor and update project budgets

·       Keep project administration accurate and up to date

·       Support the preparation and delivery of conferences

·       Create briefings, planning documents and event itineraries

·       Coordinate with key suppliers, such as catering, audio-visual partners and venues

·       Provide on-site support during events, including exhibitions, logistics, social programmes and supplier coordination

·       Support communication activities, such as event websites, registration portals and announcements

·       Organise social events and logistics, including welcome receptions, dinners and transport

Who are you?

·       You have HBO working and thinking level, or equivalent experience

·       You communicate clearly and enjoy working with different people

·       You are service-minded, professional and approachable

·       You are confident using Microsoft Office

·       You are fluent in English, both spoken and written

·       Knowledge of other languages is an advantage

·       You have a flexible, positive attitude and are willing to work flexible hours when events require this

·       You are organised, accurate and able to stay calm in busy situations

·       Experience with registration tools is an advantage

·       Experience with marketing activities or basic HTML is an advantage

·       A driving licence B is an advantage

What do we offer?

·       A competitive salary

·       25 holiday days and 6.5 ATV days, based on full-time employment

·       Travel allowance, depending on your location and means of travel

·       Discount for personal travel insurance

·       Participation in the pension plan

·       Access to the ATPI Academy for learning and development

·       A yearly team event

·       The opportunity to travel within Europe for conferences

Benefits of working at the ESTEC location in Noordwijk

·       A large canteen with a wide and healthy variety of food options

·       Free access to sports facilities, including a gym and swimming pool

·       A truly international and intercultural working environment

·       Various clubs and activities you can join, such as dance, theatre, music and wine clubs

Interested?

If this role sounds like a good match for you, we would be pleased to receive your CV. Please apply here. If you have any questions about the vacancy or the application process, you can also contact Peter Kraan-Hirdes, Service Manager ESA Conference Bureau, by telephone on 06-27008025 or via the same email address. For more information about ATPI, visit www.atpi.com.

As a key member of the Avenir Corporate Operations team, the Sr Corporate Avenir Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Expedition Expectations

• Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, and rail
• Completes a training plan to learn the Avenir platform (powered by Spotnana) and contribute to the practice by providing feedback on areas of improvement and optimization
• Provides high touch concierge level service to designated Avenir clients, which may include leisure and personal services, upgrades, reconfirmation of accommodations prior to travel
• Uses available sources such as State Department websites, news agencies to stay informed of current international events
• Ability to handle multi-cultural Avenir clientele
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Strong working knowledge and understanding of international pricing rules and procedures
• Supports one or more accounts
• Operates within detailed procedures
• Interacts with traveler, travel arranger, travel managers and provides 1st level of support for customer service and technical issues
• Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Passport to Success

• Swiss German Speaking is essential
• Minimum five years of corporate consultant experience
• Ability to create domestic and international multi-segment, multi-destination itineraries
• Must demonstrate industry knowledge
• Proficiency in one or more GDS
• Ability to meet and exceed required performance standards
• Excellent customer service skills
• Excellent verbal and written communication skills
• Minimum knowledge of Outlook skills and basic Microsoft platforms
• Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos
• Supports multiple accounts
• Operates within detailed procedures
• Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
• Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. For more information, visit www.dt.com.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you’re ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

To apply, please contact [email protected]

ATPI is looking for an enthusiastic, experienced and customer-focused Junior Travel Consultant for the Corporate Travel department in Schiphol-Rijk. 

About ATPI 

ATPI is an international travel management company with strong brands in corporate travel, marine travel and events. We are among the fastest-growing organisations in the industry and operate in more than 45 countries with over 100 offices worldwide. 

We serve clients across all industries with one clear goal: delivering high-quality service, smart travel solutions and optimal travel cost control. Working at ATPI Corporate Travel means working in a dynamic, international environment where no two days are the same and where all aspects of the profession come together. 

What will you do? 

As a Junior Travel Consultant, you advise and support clients with the booking of business travel. You deliver tailored solutions, safeguard quality and contribute to achieving agreed revenue targets. Your responsibilities include, among others: 

• Arranging complete reservations for business travel; 

• Preparing and elaborating quotations and order confirmations; 

• Identifying and capitalising on commercial opportunities; 

• Contributing to the development and execution of sales-promoting activities; 

• Monitoring the revenue of your assigned accounts; 

• Handling complaints professionally in accordance with established procedures; 

• Discussing structural deviations and improvement opportunities with colleagues and your manager, with a focus on efficiency and quality within the team. 

Who are you? 

You are a starting travel consultant with a passion for the profession and a strong customer focus. In addition, you have: 

• A completed MBO-level education in Tourism; 

• Strong commercial skills and a naturally service-oriented mindset; 

• Excellent command of both Dutch and English, verbally and in writing. 

What do we offer you? 

At ATPI, you will join an informal yet professional working environment with short lines of communication and plenty of room for initiative. We also offer: 

• A gross monthly salary between €2,650 and €2,900 (full-time); 

• Hybrid working, with at least 1 or 2 days per week in the office, depending on your commuting distance; 

• A pension scheme; 

• 50% discount on a continuous travel and cancellation insurance policy; 

• Enthusiastic colleagues and ample opportunities for personal and professional development. 

Interested? 

Would you like to apply directly? Please use the link below:
https://83599.outsitetijdelijk.afas.online/test/aanmaken-sollicitatie-incl-autorisatie-prs/standaard?VcSn=16

Would you like more information first? Please contact Bianca Geraedts, Manager Corporate Travel, via [email protected].

Want to know more about ATPI? Visit www.atpi.com. 

Acquisition in response to this vacancy is not appreciated. 

Location: Schiphol-Rijk

ATPI is looking for an enthusiastic, experienced, and customer-focused Senior Travel Consultant for the Corporate Travel department in Schiphol-Rijk.

About ATPI
ATPI is an international travel management company with strong brands in corporate travel, marine travel, and events. We are among the fastest-growing organizations in the sector, operating in over 45 countries with more than 100 offices worldwide.

We serve clients across all industries with one goal: delivering high-quality service, smart travel solutions, and optimal travel cost management. Working at ATPI Corporate Travel means being part of a dynamic, international environment where no two days are the same and all aspects of the profession come together.

What will you do?
As a Senior Travel Consultant, you advise and support clients in booking business travel. You provide tailored solutions, ensure quality, and contribute to achieving agreed revenue targets. Your responsibilities include:

• Handling complete reservations for business travel
• Preparing and developing quotations and confirmations
• Identifying and capitalizing on commercial opportunities
• Contributing to the development and execution of sales-promoting activities
• Monitoring the revenue of your assigned accounts
• Professionally handling complaints according to established procedures
• Discussing structural deviations and improvement opportunities with colleagues and your manager, focusing on efficiency and quality within the team

Who are you?
You are an experienced travel consultant with a passion for the profession and a strong customer focus. In addition, you have:

• A completed MBO-level education in Tourism
• A FAT 1 & 2 diploma or equivalent
• At least 4 years of experience as a travel consultant
• Experience with Amadeus or a similar reservation system (preferred)
• Strong commercial skills and a natural service-oriented mindset
• Good command of Dutch and English, both spoken and written

What do we offer?
At ATPI, you will work in an informal yet professional environment with short communication lines and plenty of room for initiative. We also offer:

• A gross monthly salary between €3,200 and €3,400 (full-time)
• Hybrid working, with at least 2 days per week in the office
• Pension scheme
• 50% discount on continuous travel and cancellation insurance
• Enthusiastic colleagues and plenty of opportunities for personal development

Interested?
Would you like to apply directly? Use the link below:

https://83599.outsitetijdelijk.afas.online/test/aanmaken-sollicitatie-incl-autorisatie-prs/standaard?VcSn=15

Would you like more information first? Contact Bianca Geraedts, Manager Corporate Travel, via [email protected]. For more about ATPI, visit www.atpi.com.

Acquisition in response to this vacancy is not appreciated.

Location: Paris, Nice, France
Employment Type: Full-time, Hybrid

About Us:

ATPI is a leading travel management company with a strong local reputation in the maritime sector and an established presence in the French corporate market. As part of our growth strategy, we are looking for a motivated and dynamic professional to drive business expansion, particularly within the small and mid-sized corporate business segment across various industries, while strengthening and nurturing relationships in our core maritime sector.

Role Summary:

The Business Development Manager will be responsible for both acquiring new profitable clients in accordance with annual budgeted targets and managing relationships with existing accounts. This dual-focused role requires a proactive individual with a strong sales acumen, a deep understanding of client relationship management, and the ability to navigate complex business needs in the corporate and maritime travel sectors. The successful candidate will build and manage a targeted local pipeline, identify growth opportunities, tailor travel solutions to meet customer requirements, and ensure exceptional service delivery to build long-term partnerships.

Key Responsibilities

Sales Development:

• Proactively identify and secure new business opportunities in the small and mid-sized corporate market in France
• Leverage the company’s established reputation to solidify and expand market share in the maritime industry.
• Build, maintain and manage a prospective customer database as agreed with the Managing Director.
• Support new multinational opportunities originating from our partner network team
• Conduct market research to identify trends, client needs, and competitive positioning.
• Develop and present tailored sales pitches and proposals to potential clients, highlighting ATPI’s value proposition and expertise.
• Negotiate the terms of an agreement to close sales.
• Achieve and exceed sales targets through strategic planning and effective pipeline management.
• Ensure that the CRM is kept up to date in accordance with agreed guidelines and reflects all sales activities undertaken and planned.
• Develop the company brand and represent ATPI in the marketplace at industry events and trade organizations as a leader in the industry.
• Maintain industry expertise of innovations, trends, challenges, and obstacles for both the Travel and Maritime industries.
• Conduct all sales activities with the highest degree of professionalism and integrity

Account Management:

• Serve as the primary point of contact for assigned accounts, ensuring excellent service and satisfaction.
• Build and maintain strong, long-term relationships with key decision-makers.
• Monitor client accounts to identify opportunities to increase client profitability through initiatives such as upselling or cross-selling.
• Resolve issues promptly, ensuring seamless travel management for clients.
• Liaise with local operational teams and leaders to ensure excellent service delivery, assisting issue resolution, and client communication/escalation
• Develop quality business planning documents and account performance to provide senior management with regular and accurate information.
• Provide monthly MI/reporting to Travel Manager and senior stakeholders within the client base and ATPI respective Regional / Global Account Managers. Analyse MI to identify trends and savings opportunities, or policy recommendations to share proactively.
• Participate in maintaining controls over aged debt and finance related matters.
• Develop a strong network of supplier contacts and relationships supporting the ATPI brand reputation as well as being the primary point of contract for ATPI Clients when working with their preferred suppliers.
• Support implementations for new business as required.

Collaboration and Strategy:

• Work closely with internal teams & stakeholders, including operations, bid management, finance, and marketing, to ensure the delivery of client-focused customized solutions.
• Provide market insights and feedback to inform business strategy and product development.
• Represent the company at industry events, conferences, and networking opportunities to increase brand visibility.
• Maintain a good understanding of ATPI’s tools, technology and products

Qualifications and Skills:

• Proven experience in sales and account management, preferably within travel management.
• Strong knowledge of the corporate travel landscape and its specific challenges, with an understanding of the maritime sector as an advantage.
• Demonstrated ability to build and maintain client relationships at all levels.
• Results-driven with a track record of meeting and exceeding sales targets.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Proficient in French and English (written and spoken).
• Strong organizational skills and the ability to manage multiple priorities.
• Excellent Microsoft Word, PowerPoint, Excel Skills and experience using a CRM system
• Demonstrated experience with Social Media for business (preferably LinkedIn)

What We Offer:

• Competitive salary with performance-based incentives.
• Hybrid work environment offering flexibility and work-life balance.
• Opportunities for professional growth within a market-leading company.
• A supportive and collaborative team culture.

How to Apply:

If you are passionate about driving business growth, building strong client relationships, and contributing to the success of a market leader in travel management, we would love to hear from you. Please submit your application, including your CV and a cover letter to [email protected]

Are you interested in working in a friendly and team-oriented environment to manage the travel of multiple corporate & marine clients and support the continued growth at ATPI France?

ATPI France is looking for motivated and talented travel consultants with Amadeus GDS experience!
These full-time positions will be based in the Paris region (Ruel Malmaison) or Nice, with a hybrid work schedule (2 days home working/per week)

CLIENTS: MULTINATIONAL / OFFSHORE / MARINE / FRANCE CORPORATE

Hours: Monday to Friday from 08:30-16:30 & 10:00-18:00 am – on a rotating basis (1 week out of 2).  35 hours/per week.

Responsibilities

• Provide advice, pricing and ticketing of travel-related services and products (air, hotel, car, rail) for business travellers, in French and/or English
• Manage reservations, modifications, and cancellations of individual and/or group travel bookings
• Prepare and execute travel booking quotes and/or order confirmations in accordance with the company’s travel policy
• Price complex travel requests
• Control and monitor the quality of bookings
• Assist the client in case of problems and manage disputes
• Use the list of referenced suppliers
• Ensure customer incident reporting and savings
• Participate in any project-related work

Skills/Experience

• You have previous experience of working in a similar position.
• You have a perfect knowledge of the GDS AMADEUS
• You master written/spoken English
• You are experienced with Microsoft Office tools.
• You have excellent interpersonal skills, a sense of service, and are solution-driven.
• You are used to working in a team as well as autonomously and you are recognized for your curiosity, creativity, rigour, dynamism, and sense of service.

Are you interested?

Send your CV to [email protected] and [email protected]

Purpose of Role

We are seeking an Avenir Team Leader in the United States.

Avenir is Direct Travel’s next-generation corporate travel service, combining a modern booking platform (powered by Spotnana) with high-touch, concierge-level support.

As Team Leader, you will lead a team of Corporate Travel Consultants, providing day-to-day direction, coaching and support to deliver an outstanding experience for every client.

Working closely with the Avenir Hub Manager, you will ensure accurate, cost-effective and policy-compliant travel arrangements across multiple markets, languages and time zones.

Key Objectives of Role

• Know the client: Build strong relationships with Avenir clients and understand their needs and expectations.
• Deliver the service: Coach the team to meet client SLAs across phone, email and chat.
• Support the team: Provide operational guidance and resolve client-specific and platform-related questions.

Focus of Role

• 50% Supervisory: team leadership, rostering, shift planning, meetings and performance reviews.
• 40% Operational: hands-on booking support, servicing, changes and escalations.
• 10% Administration: reporting, refunds and manual processing.

Key Roles & Responsibilities

Service Delivery

• Lead the team to achieve contractual service levels and maintain high-quality standards.
• Ensure concierge-level service for Avenir clients, including VIP requests.
• Oversee accurate and policy-compliant travel arrangements.
• Maintain professional communication and effective handovers between servicing hubs.

Clients, Escalations & Avenir Platform

• Act as the escalation point for client service and platform issues.
• Resolve complaints, disputes and operational challenges.
• Support client implementations and go-live readiness.
• Share client feedback and platform improvement recommendations.

Operational Control & Continuous Improvement

• Plan rosters and shifts, including weekend coverage.
• Monitor operational quality, productivity and service performance.
• Review reports, refunds, cancellations and outstanding actions.
• Identify opportunities for process improvements.

People Leadership

• Coach, mentor and motivate team members.
• Support training plans, performance reviews and development.
• Foster a positive, cooperative and high-performing team culture.

Key Experience, Knowledge & Skills

Essential

• Experience leading or coaching teams in a corporate travel environment.
• Strong travel industry knowledge, including international pricing rules.
• Practical knowledge of one or more GDS.
• Excellent verbal and written communication.
• Strong decision-making, problem-solving and organizational skills.
• Ability to motivate teams and manage deadlines.
• Flexibility to work shifts, including weekends.
• Good knowledge of Outlook and Microsoft platforms.

Desirable

• Knowledge of Avenir (powered by Spotnana); training will be provided.
• Additional language skills in French, Spanish, German or Portuguese.

Leadership Attributes & Qualities

Strong customer focus, commercial awareness, strategic thinking, team leadership, integrity and a passion for delivering results.

To apply, please email [email protected].

Purpose of Role

We are seeking an Avenir Team Leader, with the location flexible between Singapore and Australia.

Avenir is Direct Travel’s next-generation corporate travel service, combining a modern booking platform (powered by Spotnana) with high-touch, concierge-level support.

As Team Leader, you will lead a team of Corporate Travel Consultants, providing day-to-day direction, coaching and support to deliver an outstanding experience for every client.

Working closely with the Avenir Hub Manager, you will ensure accurate, cost-effective and policy-compliant travel arrangements across multiple markets, languages and time zones.

Key Objectives of Role

• Know the client: Build strong relationships with Avenir clients and understand their needs and expectations.
• Deliver the service: Coach the team to meet client SLAs across phone, email and chat.
• Support the team: Provide operational guidance and resolve client-specific and platform-related questions.

Focus of Role

• 50% Supervisory: team leadership, rostering, shift planning, meetings and performance reviews.
• 40% Operational: hands-on booking support, servicing, changes and escalations.
• 10% Administration: reporting, refunds and manual processing.

Key Roles & Responsibilities

Service Delivery

• Lead the team to achieve contractual service levels and maintain high-quality standards.
• Ensure concierge-level service for Avenir clients, including VIP requests.
• Oversee accurate and policy-compliant travel arrangements.
• Maintain professional communication and effective handovers between servicing hubs.

Clients, Escalations & Avenir Platform

• Act as the escalation point for client service and platform issues.
• Resolve complaints, disputes and operational challenges.
• Support client implementations and go-live readiness.
• Share client feedback and platform improvement recommendations.

Operational Control & Continuous Improvement

• Plan rosters and shifts, including weekend coverage.
• Monitor operational quality, productivity and service performance.
• Review reports, refunds, cancellations and outstanding actions.
• Identify opportunities for process improvements.

People Leadership

• Coach, mentor and motivate team members.
• Support training plans, performance reviews and development.
• Foster a positive, cooperative and high-performing team culture.

Key Experience, Knowledge & Skills

Essential

• Experience leading or coaching teams in a corporate travel environment.
• Strong travel industry knowledge, including international pricing rules.
• Practical knowledge of one or more GDS.
• Excellent verbal and written communication.
• Strong decision-making, problem-solving and organizational skills.
• Ability to motivate teams and manage deadlines.
• Flexibility to work shifts, including weekends.
• Good knowledge of Outlook and Microsoft platforms.

Desirable

• Knowledge of Avenir (powered by Spotnana); training will be provided.
• Additional language skills in French, Spanish, German or Portuguese.

Leadership Attributes & Qualities

Strong customer focus, commercial awareness, strategic thinking, team leadership, integrity and a passion for delivering results.

To apply, please email [email protected].

Purpose of Role

We are seeking 2 VIP & VVIP Travel Advisors in Singapore.

The VIP & VVIP Travel Advisor delivers exceptional, highly personalized corporate travel service to senior executives, C-suite leaders and other high-profile travelers. Working primarily in Direct Travel’s Avenir platform, the advisor serves as a trusted travel partner, building lasting relationships, anticipating needs and taking ownership of every request through resolution.

This role combines deep travel expertise, confident use of Avenir, exceptional communication, sound judgment, discretion and a commitment to minimizing traveler effort.

Key Roles & Responsibilities

Exceptional Service & Relationship Management

• Deliver responsive, thoughtful and consistent white-glove service tailored to each traveler’s preferences.
• Build trusted relationships with executives, executive assistants, travel arrangers and customer stakeholders.
• Own requests from first contact through completion, proactively communicating updates.
• Anticipate travel disruptions and recommend practical alternatives.
• Handle sensitive, urgent and high-profile requests with professionalism, confidentiality and discretion.

Avenir Platform & Travel Servicing

• Use Avenir to manage traveler profiles, trip requests, reservations and servicing.
• Follow approved workflows for activities requiring GDS, supplier or supporting tools.
• Maintain accurate booking, ticketing, communication and servicing records.
• Manage complex domestic and international air, hotel, ground transportation and rail arrangements.
• Apply expertise in fares, ticketing, exchanges, refunds and irregular operations.

Service Recovery & Collaboration

• Resolve problems promptly while minimizing handoffs.
• Coordinate with suppliers, internal teams, account management and service leaders.
• Identify opportunities to improve Avenir workflows and the traveler experience.
• Share best practices and support continuity across advisors and shifts.

Key Experience, Knowledge & Skills

Required Qualifications

• Substantial corporate travel advising experience, ideally supporting VIP, VVIP or executive accounts.
• Strong GDS proficiency (Amadeus or Sabre).
• Expertise in complex itineraries, international travel, ticketing and exchanges.
• Ability to learn and confidently navigate Avenir and related technologies.
• Excellent relationship management, communication and problem-solving skills.
• Exceptional attention to detail, sound judgment and composure under pressure.

Preferred Experience

• Direct support of C-suite executives, board members or high-profile travelers.
• Experience delivering white-glove corporate travel service and managing sensitive travel disruptions.

What Success Looks Like

Travelers and arrangers trust their advisor, receive timely and accurate service and feel confident their needs are understood. Success is reflected in service quality, responsiveness, strong relationships and effective issue resolution.

Service Philosophy

Everyone is a VIP. Our service brings that commitment to life through personalized attention, ownership and care.

To apply, please email [email protected].

 OVERALL PURPOSE OF THE ROLE

Responsible for the development and performance of all facets of Sales in Taiwan to achieve maximum profitability and growth in line with the company’s sales targets.

RESPONSIBILITIES

·       Identify, prospect, and secure high-value corporate clients.

·       Effectively managing and driving the sales cycle from prospection (RFPs) through to successful closure

·       Build and nurture relationships with decision-makers and stakeholders in the market, as well as local organizations, industry associations, and key stakeholders to create a strong referral pipeline.

·       Develop and implement comprehensive sales strategies to meet and exceed revenue targets.

·       Negotiate and close complex contracts, delivering customized travel solutions to meet client needs.

·       Collaborate with internal teams to ensure seamless onboarding and service delivery.

·       Stay informed about industry trends and competitive landscape to identify new opportunities.

QUALIFICATIONS: SKILLS & EXPERIENCE

·       Sales Experience: 5+ years of proven success in B2B sales, preferably in the TMC or corporate services industry.

·       Local Connections: Demonstrated ability to establish and leverage relationships with local organizations, associations, and networks to drive referrals.

·       Results-Oriented: Proven track record of meeting or exceeding sales targets, particularly with mid-to-large enterprises.

·       Relationship Building: Strong interpersonal skills with a focus on building long-term partnerships.

·       Strategic Thinking: Ability to develop and execute targeted sales plans that deliver measurable results.

·       Communication Skills: Excellent negotiation, presentation, and written communication abilities.

·       Market Knowledge: Familiarity with the Taiwan market, including industry trends and key business drivers.

·       Language Proficiency: Fluency in English and Mandarin is required.

To apply please send your CV to [email protected]

ATPI is on the lookout for an experienced Marketing Executive to join our dynamic and fast-growing marketing team in Asia. This role involves supporting and executing a range of marketing initiatives, combining creativity, strategic insight, and analytical skills to drive our brand forward. We’re seeking a candidate with a keen eye for detail, a flair for graphic design, and exceptional wordsmithing abilities. If this sounds like you, we want to hear from you. Join us and be part of something extraordinary!

Key Responsibilities include but are not limited to the following:

• Support market research and analysis to assess trends, brand awareness, and competitive landscapes.
• Contribute to the development of story ideas and opportunities to enhance ATPI’s thought leadership, to drive awareness, engagement, and virality.
• Support the creation of compelling content for digital platforms, presentations, and other marketing materials, ensuring timely delivery.
• Provide support on-site events, trade shows, and webinars to promote ATPI’s services.
• Collaborate with commercial teams to understand business goals and create impactful communications that build advocacy for ATPI.
• Assist in the planning and execution of BTL marketing campaigns targeting specific objectives and demographics.
• Compile and report on campaigns and communication activities, providing results and actionable insights to the Marketing Manager
• Help manage and grow engagement across ATPI’s owned media channels.

Qualifications:

• Bachelor’s degree in marketing, Communications, or a related field.
• 3 + years related experience in B2B Marketing

• Proven experience in search engine marketing, social media advertising, and email marketing
• Prior experience with tools like HubSpot, Canva, Google Analytics, Adobe Indesign & Illustrator

Requirements:

• Strong copywriting and content creation skills, with the ability to write persuasively and clearly for various mediums (digital, marcom, thought leadership, award nominations).
• A keen eye for design and visual aesthetics
• Ability to work independently and collaboratively with cross-functional teams.
• Excellent organisational skills with the ability to manage multiple projects simultaneously.
• TMC background is preferred but not mandatory.

Applications and CVs should be sent to:

Philippines: [email protected]

India: [email protected]

Responsibilities & Authorities:

• Promptly executes all facets of respective ASC especially making sure that reservations quality, response time commitment to clients, lowest most direct flight pricing, class alternative via transit point that might be cheaper, set productivity, and customer service standard among others are met to ensure client satisfaction and fulfillment of contracts including all agreed procedures and work instructions per client reservations requests and if needed, ticketing requirements. This includes:
  • Makes sure that all relevant and required ATPI tools and QC are being utilized for every booking request geared towards providing offer at its cheapest and most direct flight.
  • Ensures implementation of all clients formats, contracts, requirements, expectations including endorsement from and to Business Hours Team are diligently accomplished on a daily basis. That all endorsements are accomplished according to agreed protocols and communicated for any challenges to respective client owners at office hours. This includes participation on Sales and KAM meetings with clients if needed
  • Books flights to the best timetable and cheapest airfare to achieve safe and on time joinship of customer/client and makes notations via standards if otherwise. Further, that that all booking contents should have best price and advice on immigration formalities to ensure safe departures at all times.

Job Specifications

Education:

• Bachelors Degree in Travel/Tourism or any related courses is preferred

Experience:

• At least 3 years experience in an airline or travel industry.

Send resumes to [email protected]

Responsibilities & Authorities:

• Implements and fulfils all agreed procedures and work instructions per customer reservations and if needed, ticketing requirements.
• Makes sure that all relevant and required ATPI tools; FV, AA, waitlist watcher, etc. are utilized at all times for every booking as a final result of booking offer is the cheapest most direct flight. Price and seat hawking manual procedures (CQC-continuous quality control) are done diligently and continuously to achieve the above.
• Makes sure that all programs and tools of ATPI from bars and pars, POS, Discovery, and other tools are learned and used at all times.

Job Specifications

Education:

• Bachelors Degree in Travel/Tourism or any related courses is preferred

Experience:

• Fresh graduate is acceptable

Send resumes to [email protected]

Purpose of Role

We are seeking 2 VIP & VVIP Travel Advisors in Australia.

The VIP & VVIP Travel Advisor delivers exceptional, highly personalized corporate travel service to senior executives, C-suite leaders and other high-profile travelers. Working primarily in Direct Travel’s Avenir platform, the advisor serves as a trusted travel partner, building lasting relationships, anticipating needs and taking ownership of every request through resolution.

This role combines deep travel expertise, confident use of Avenir, exceptional communication, sound judgment, discretion and a commitment to minimizing traveler effort.

Key Roles & Responsibilities

Exceptional Service & Relationship Management

• Deliver responsive, thoughtful and consistent white-glove service tailored to each traveler’s preferences.
• Build trusted relationships with executives, executive assistants, travel arrangers and customer stakeholders.
• Own requests from first contact through completion, proactively communicating updates.
• Anticipate travel disruptions and recommend practical alternatives.
• Handle sensitive, urgent and high-profile requests with professionalism, confidentiality and discretion.

Avenir Platform & Travel Servicing

• Use Avenir to manage traveler profiles, trip requests, reservations and servicing.
• Follow approved workflows for activities requiring GDS, supplier or supporting tools.
• Maintain accurate booking, ticketing, communication and servicing records.
• Manage complex domestic and international air, hotel, ground transportation and rail arrangements.
• Apply expertise in fares, ticketing, exchanges, refunds and irregular operations.

Service Recovery & Collaboration

• Resolve problems promptly while minimizing handoffs.
• Coordinate with suppliers, internal teams, account management and service leaders.
• Identify opportunities to improve Avenir workflows and the traveler experience.
• Share best practices and support continuity across advisors and shifts.

Key Experience, Knowledge & Skills

Required Qualifications

• Substantial corporate travel advising experience, ideally supporting VIP, VVIP or executive accounts.
• Strong GDS proficiency (Amadeus or Sabre).
• Expertise in complex itineraries, international travel, ticketing and exchanges.
• Ability to learn and confidently navigate Avenir and related technologies.
• Excellent relationship management, communication and problem-solving skills.
• Exceptional attention to detail, sound judgment and composure under pressure.

Preferred Experience

• Direct support of C-suite executives, board members or high-profile travelers.
• Experience delivering white-glove corporate travel service and managing sensitive travel disruptions.

What Success Looks Like

Travelers and arrangers trust their advisor, receive timely and accurate service and feel confident their needs are understood. Success is reflected in service quality, responsiveness, strong relationships and effective issue resolution.

Service Philosophy

Everyone is a VIP. Our service brings that commitment to life through personalized attention, ownership and care.

To apply, please email [email protected].

Purpose of Role

We are seeking an Avenir Team Leader, with the location flexible between Australia and Singapore.

Avenir is Direct Travel’s next-generation corporate travel service, combining a modern booking platform (powered by Spotnana) with high-touch, concierge-level support.

As Team Leader, you will lead a team of Corporate Travel Consultants, providing day-to-day direction, coaching and support to deliver an outstanding experience for every client.

Working closely with the Avenir Hub Manager, you will ensure accurate, cost-effective and policy-compliant travel arrangements across multiple markets, languages and time zones.

Key Objectives of Role

• Know the client: Build strong relationships with Avenir clients and understand their needs and expectations.
• Deliver the service: Coach the team to meet client SLAs across phone, email and chat.
• Support the team: Provide operational guidance and resolve client-specific and platform-related questions.

Focus of Role

• 50% Supervisory: team leadership, rostering, shift planning, meetings and performance reviews.
• 40% Operational: hands-on booking support, servicing, changes and escalations.
• 10% Administration: reporting, refunds and manual processing.

Key Roles & Responsibilities

Service Delivery

• Lead the team to achieve contractual service levels and maintain high-quality standards.
• Ensure concierge-level service for Avenir clients, including VIP requests.
• Oversee accurate and policy-compliant travel arrangements.
• Maintain professional communication and effective handovers between servicing hubs.

Clients, Escalations & Avenir Platform

• Act as the escalation point for client service and platform issues.
• Resolve complaints, disputes and operational challenges.
• Support client implementations and go-live readiness.
• Share client feedback and platform improvement recommendations.

Operational Control & Continuous Improvement

• Plan rosters and shifts, including weekend coverage.
• Monitor operational quality, productivity and service performance.
• Review reports, refunds, cancellations and outstanding actions.
• Identify opportunities for process improvements.

People Leadership

• Coach, mentor and motivate team members.
• Support training plans, performance reviews and development.
• Foster a positive, cooperative and high-performing team culture.

Key Experience, Knowledge & Skills

Essential

• Experience leading or coaching teams in a corporate travel environment.
• Strong travel industry knowledge, including international pricing rules.
• Practical knowledge of one or more GDS.
• Excellent verbal and written communication.
• Strong decision-making, problem-solving and organizational skills.
• Ability to motivate teams and manage deadlines.
• Flexibility to work shifts, including weekends.
• Good knowledge of Outlook and Microsoft platforms.

Desirable

• Knowledge of Avenir (powered by Spotnana); training will be provided.
• Additional language skills in French, Spanish, German or Portuguese.

Leadership Attributes & Qualities

Strong customer focus, commercial awareness, strategic thinking, team leadership, integrity and a passion for delivering results.

To apply, please email [email protected].