Hotel cleanliness and safety protocols
During COVID-19
Safety and Cleanliness Protocols have been put in place by hotel chains in preparation for the Re-Opening.
To include the distribution of face masks, social distancing enforcement, Hand sanitiser provided in Key public areas, reinforced cleaning program in public areas, new buffet protocols. Some hotels are due to open on or around 4th July, however, this date is still to be confirmed by the government.
Hotel menu - click on the hotel:
- Accor
- Bastion
- Best Western
- Countrywide Hotels
- Fletcher
- Golden Tulip
- Hilton
- Hyatt
- IHG
- Jurys Inn
- Marriott
- Melia
- Millennium Hotels
- Motel One
- NH Hotels
- Premier Inn
- Radisson
- Travelodge
- Village Hotels
- Wyndham
Notes
- Please contact your ATPI travel agent for more information on hotel availability.
- The content is being updated weekly but changes may happen suddenly without prior notice
- ATPI is not responsible for the content of external websites cited.
Accor
Initiatives
- Launch of Accor’s Cleanliness & Prevention Label: ALLSAFE
- Partnership between Accor and AXA - launch of a strategic partnership to offer unique medical assistance in hotels worldwide
Measures in hotel
- Guests provided with individual sanitiser, wipes and masks.
- Employee’s given comprehensive safety and hygiene training
- Social distancing enforced in all common areas
- Contactless check in, checkout and payments carried out whenever possible
- Sanitiser provided in key public areas. (Front Desk, elevators, restaurants, etc)
- Strengthened room cleaning protocols including extra disinfection of all high touch room and bathroom areas
- Dedicated guest hotline to answer questions and to best prepare their stay
- Reinforced cleaning program in public areas with frequent disinfection of all high touch areas
- Guess access to medical professionals and tele-medical support
- Safe Room service provided at no extra charge in case of restaurant closures
- All Safe officer appointed across all Accor Hotels, responsible for guest health and wellbeing
Food & beverages
- Reinforced Food Safety Standards and New Buffet protocols
Bastion
Initiatives
- All hotels are open
Measures in hotel
- Extra attention to cleanliness and personal hygiene
- We will serve our guests from a distance. You can use our online check-in before arrival to limit contact at the check-in desk.
Food & beverages
- All restaurants are open
- If desired, you can enjoy your breakfast, lunch and/or dinner in your hotel room
- In the restaurant, guests from a shared household may sit within 1.5 meters of each other (max. 4 people). Guests who are not from a shared household may sit within 1.5 meters of each other with a maximum of 2 people. The terraces of our hotels are also open. Here, a maximum of 2 people per table applies in all situations.
Airport shuttles
- In our airport shuttles some rules apply to protect the health of our guests and employees: Wear a face mask (required). Let everyone get off of the bus, before you get on. Follow the indicated walking route (one-way traffic). Only take a seat next to a window or stand in the aisle. Do not travel with Corona related complaints. Follow the instructions and keep your distance.
Website Bastion - Coronavirus (COVID-19) measures
Best Western
Initiatives
- The launch of the new We Care CleanSM program
Measures in hotel
- Front Desk and Lobby: streamlined check-in and check-out process such as the use of Best Western’s Mobile Concierge platform. Sanitizing stations or wipes will be available throughout hotels.
- Guest Room and Housekeeping: Enhanced and thorough cleaning protocols will be implemented in guest rooms. If possible, guest rooms will not be entered for 24 to 72 hours after check-out, at which time the room, linens and all touch points, for example, faucets, door handles, light switches, thermostats, clocks and hangers will be cleaned with chemicals aimed at killing COVID-19.
- Public Amenities: When allowed to open, public amenities such as fitness centers, swimming pools and meeting rooms will be cleaned on closely monitored schedules with disinfecting chemicals. Each evening, these areas may also be sanitized with the use of electrostatic fogging, ozone generators or ultraviolet devices (once available).
Food & beverages
- Breakfast offerings that comply with local regulations, with breakfast rooms closed where required to avoid unnecessary guest congregation.
- Enhanced ‘Grab & Go’ offerings will be implemented in most hotels providing guests with pre-packaged food and beverage options.
- Hotels may opt to provide a “served” or pre-plated breakfast to minimize guest contact with food, beverages and surfaces, and cross contamination.
Website Best Western - COVID-19 measures
Countrywide Hotels
Initiatives
- The New Normal: COVID-19 cleaning and operational policy. Getting ready for the new normal guide
- All of the hotels have remained open throughout the lockdown period for our National Heroes, the NHS and Key Workers.
Measures in hotel
- Social Distancing – 2 Meters distance between our Front of House teams and our guests at Reception, Public Areas, Lifts and Corridors
- Bedrooms have the 5 Key Critical Touch Point Cleaning touchpoints including, handles, switches, remote controls, and high contact furniture
- Enhanced cleaning practices in conjunction with Diversey our chemical provider in all public areas, washrooms and lifts.
- Teams have been provided with the relevant PPE in each of the hotels departments.
- All team members have access to COVID-19 testing, as part of the Government Key Worker initiative for testing.
- Provision of DISINFECTION stations at primary entranc es and key high traffic areas, for instance, a station to allow guests to wipe the elevator button before pressing.
- ANTIBAC hand gel to be available for all guests to pick up from reception included in the toiletry’s amenities pack, as well as been available at the disinfection stations, public washrooms, and locker rooms.
- Guests will be asked to USE CARD PAYMENTS ONLY- PDQ machines will be wiped down with a disinfectant wipe after each guest
- BEDROOM ENTRY RESTRICTED. No access will be made to the bedroom during a guest stay. Housekeeping or Maintenance team
Food & beverages
- Restaurants and Lounge areas will also follow the social distancing guidelines
- Restaurants will be open for longer hours if necessary to accommodate all diners whilst ensuring social distancing is practiced at all times.
- Table service only, with all meals being served to the tables, no buffets in place.
- All furniture in Restaurants, Lounges and Meeting Rooms will be disinfected twice a day
Website Countrywide Hotels - COVID-19 measures
Fletcher
Measures in hotel
- Follow government guidelines and recommendations.
- All hotels are provided with information about COVID-19 and management instructions.
- Improved cleaning and hygiene protocols.
- Regular disinfection of exposed surfaces such as door handles, card terminals and lift buttons with antibacterial fluids.
- We offer our guests disinfectant dispensers in public areas.
- Compliance with procedures for dealing with colleagues who are ill.
Food & beverages
- Please wait at the indicated place until our host shows you your table.
- Keep 1.5 meters away. Both to our employees and to other guests.
- To maintain sufficient distance, we serve with an appropriate distance, after which you can grab your order yourself.
- Reservations for more than 2 people can only be reserved for guests from the same household.
- Our employees wear gloves from a hygienic point of view.
- Preferably pay with pin or contactless.
- Please use the sanitary facilities in your hotel room as much as possible.
- Room service is available.
Website Fletcher - COVID-19 measures
Golden Tulip
Initiatives
- Health-and-Safety Charter of Commitment – Louvre Hotels Group
Measures in hotel
- A contact person has been appointed in every hotel to oversee the implementation of protective measures, staff training, and compliance with safety guidelines;
- Adequate display of safety guidelines and barrier gestures for our staff;
- Reinforced cleaning and sanitizing procedures for the rooms and communal areas, several times a day (in particular: lift buttons every 2 hours, door handles, seats, tables, switches, floors, etc.);
- Removal of all non-essential objects in the rooms and communal areas (decorative cushions, plaids, pens, hospitality trays, etc.)
Food & beverages
- Reinforced safety measures in all catering areas for breakfast / dinner room-service and takeaway
- All catering staff must wear a facemask,
- All catering staff must wash their hands every 30 minutes with antibacterial soap,
Website Golden Tulip - COVID-19 measures
Hilton
- Initiatives: Hilton CleanStay
Measures in hotel
- Hilton CleanStay Room Seal – To indicate that guest rooms haven’t been accessed since they were cleaned
- Extra disinfection of top 10 high touch areas in guest rooms like light switches and door handles
- Increased cleaning frequency of public areas
- Guest-accessible disinfecting wipes at entrances and high traffic areas
- Enhanced cleaning for fitness centres
- Reduced paper amenities (Like Pads and guest directories) in rooms
- Enhanced cleaning and other changes to buffets, in-room dining and meeting spaces
- Industry-leading contactless check-in and check-out with digital key at more than 4,700 properties globally
- Evaluation of new technologies like electrostatic sprayers with disinfecting mist and ultraviolet light to sanitize surfaces and objects
- Enhanced Team Member safety and well-being with personal protective equipment and enhanced training and protocols
Website Hilton - COVID-19 measures
Hyatt
Initiatives
- Hyatt's Global Care & Cleanliness Commitment builds on our existing rigorous safety and cleanliness protocols and includes
Measures in hotel
- Additional measures are being taken in an effort to ensure your safety, such as touch-free options, more frequent sanitization with hospital-grade disinfectants, and exploring and testing the use of electrostatic sprayers.
- New social distancing measures help show care for the wellbeing of colleagues and guests, as Hyatt revise capacity guidelines and explore contactless meal options, the use of masks, protective shields at the front desk and more.
- New and enhanced digital amenities in the World of Hyatt app can put you in control of how you connect —from check-in to dining and more, contactless care is just a tap away.
Food & beverages
- Contactless meal options
Website Hyatt - COVID-19 measures
IHG
Initiatives
- Personal guest cleanliness and safety resources. IHG want guests and hotel colleagues to have what they need for their personal safety: IHG commitment to cleanliness
Measures in hotel
- Individual guest amenity cleaning kits and personal-use sanitizer/wipes for guests
- Personal Protective Equipment (PPE) guidance for staff
- Visible sanitizer stations in public areas and colleague spaces
- New operating procedures to integrate social distancing signage and signals
- Arrival: Reduced contact and physical interaction at check-in, touchless transactions, guidance on usage of front desk barriers, and sanitizer stations in high traffic areas
- Public Spaces and Amenities: Visible and more frequent deep cleaning of high touch surfaces, spacing or reduction of furniture for social distancing, best practices for pools, fitness centres, club lounges and other amenity spaces
- Guest Room: Verification of sanitization with items marked as cleaned / ready to use (e.g., glassware, remote control), removal of in-room collateral or other high touch items, and upgraded laundry protocols
- Technology: Evaluating advanced technology for implementation as part of this enhanced program and all elements of a contactless guest experience
Food & beverages
- Operational changes to food & beverage requirements and delivery; new food & beverage standards and service protocols, new approaches to buffets, banquets and catering
Website IHG - COVID-19 measures
Jurys Inn
Initiatives
- Jurys Inn Stay Safe, Stay Happy
Measures in hotel
- Jury’s Inn has worked with officials at the Environmental Health Organization to develop best protocols and standards
- Clinical deep cleaning protocols in place
- Sanitising stations at key touchpoints
- Increased bedroom checks by senior management
- Minimum printed material
- Minimum touch check-in and check-out
- 2m markings on the floor
- Protective screens at all reception desks
- Lifts should only be used by one person or guests known to each other
- Cards payment only
- Cards will be charged on check-in
- Guest will be charged any additional cost as consumed
Food & beverage
- Menus online only
- Room service only - Continental option
- Appropriate and hygienic delivery methods in place for food & beverage offering
Website Jurys Inn - COVID-19 measures
Marriott
Initiatives
- Marriott Global Cleanliness Council: Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, the council will work to develop a new generation of global hospitality cleanliness standards, norms and behaviours for our more than 7,300 properties around the globe.
- New Cleaning Technologies: While our council develops its work, we have initiated plans to roll out enhanced technologies at our properties over the next few months, including electrostatic sprayers and the highest classification of disinfectants recommended by the Centres for Disease Control and Prevention and World Health Organization to sanitize surfaces throughout hotels.
- Cleaning Regimen Changes: When guests check into our hotels over the next few months, they will notice a number of additions to our cleaning regimen designed to set an even higher standard of cleanliness for the hotels as well as modifications to associate-guest protocols developed to be consistent with recommended social distancing guidelines.
Website Marriott - COVID-19 measures
Melia
Measures in hotel
- Pre-arrival information – Before customers arrive, they will be contacted, and all measures will be explained. The information will be available and updated on melia.com
- Guest Experience Manager role enhanced to include management of emotional aspects of customer relationships due to the situation created by COVID.
- Capacity reduction – A space management tool has been implemented to reduce capacity in restaurants, meeting rooms and swimming pools and manage bookings to guarantee social distancing and personal space
- Hygiene certification – Bureau Veritas will certify the hygiene, disinfection and quality standards in all operational processes
- Digital concierge – Digital concierge through WhatsApp for individual and group customer service
- My Room, my Temple – maximization of room cleaning standards, removal of items that require dry cleaning such as cushions, throws and sealing of rooms in between guest stays
Food & beverage
- Buffet modification: market-style system buffets adapted to a market-style format, with expert chefs directly serving customers. Management of the flow of customers and the reduction of food handling
- New takeaway-meal service that customers to enjoy their food wherever they wish (central areas – room, etc.)
Website Melia- COVID-19 measures
Millennium Hotels
Initiatives
- Implemented “We Clean We Care We Welcome” policy in all of their hotels
- Have in place an enhanced programme of hygiene and sanitation.
Measures in hotel
- Higher Standards of Cleanliness and Hygiene Obtain local authority hygiene accreditations (e.g. SG Clean Quality Mark Certification) where relevant.
- Appropriate checks on arrival for guests and employees for example, temperature check for all guests and / or collection of guest health declaration forms in certain jurisdictions.
- Disinfection kits easily available to guests and employees Sanitisers, masks and anti-bacterial wipes available at guest contact areas (e.g. lobby, restaurants, meeting room
- Frequent and regular sanitisation of high-contact points High-contact points will be sanitised on a regular basis depending on frequency of use (e.g. elevator buttons, door handles, etc).
- Use of technology to enhance your experience and safety We deploy contactless technology where possible to minimise physical contact (e.g. E-payment, QR code ordering system, contactless check-in / check-out).
- Ensure higher cleanliness and hygiene standards during your stay Mandatory use of disinfectants for sanitisation of contact points (e.g. bedding, room furniture, TV remote) in accordance with local health authority guidelines.
- Enforce safe distancing measures as precaution We care for you from afar. Recommended minimum of one-metre distance for interactions between guests and / or employees in accordance with local health authority guidelines.
- Appropriate health and safety gear Regular use of Personal Protective Equipment, when appropriate, to ensure the health and safety of guests and employees, as recommended by local health authority guidelines.
- Hygiene ambassadors to ensure measures are implemented A hygiene ambassador in each hotel will ensure that our employees are trained with the latest processes and procedures to enhance guest safety and comfort.
Food & beverage
- Higher food safety standards Enhanced food safety protocols, deep cleaning and meals served individually in accordance with local health authority guidelines.
Website Millennium Hotels - COVID-19 measures
Motel One
Initiatives
- MOTEL ONE HEALTH & CARE - Measures for your health & safety
Measures in hotel
- All bookings will be ROOM ONLY with NO BREAKFAST or Food Service available. – We are working on a ‘To-go’ option.
- Guests are reminded that the rooms are for a maximum party of 2 people, provided it is booked for and paid for based on the occupancy of the room.
- Card PDQ machines will be sanitised in front of the guest before and after use.
- NO CASH will be accepted.
- Guests will then check-in by completing a standard MO Registration Card, OR, they will complete a special COVID-19 Travel Registration Card.
- Upon arrival, there will be Social Distancing markings on the walkway from the front door to the reception desk, at the reception desk, and to the lifts.
- Signs, floor marking notices, and sanitizer will be placed throughout the hotel explaining our Social Distancing guidelines.
- The ONE LOUNGE will remain CLOSED and regretfully, due to the open glass and street visibility of our design, guests will NOT be permitted to use the lounge to eat.
- The reception desk will have Perspex separators to minimise contact between staff and the guest.
Website Motel one - COVID-19 measures
NH Hotels
Initiatives
- Feel safe at NH
- The recently announced collaboration agreement with SGS, a world leader in inspection, analysis and certification, will allow the monitoring of the implemented measures and assessments to verify that the Group's hotels are clean and safe environments
Measures in hotel
- Common areas with high traffic such as lobbies, the reception desk, halls and restaurants will be sanitised more frequently and with a specific type of cleaning and disinfection products based on advanced medical practices
- The common areas of the hotel will be equipped with signs delineating areas in order to avoid crowds of people and contact between them, and always marking the minimum distance required by local regulations.
- Furniture and spaces will be redesigned to comply with social distancing standards.
- Hotel teams will be trained to help clients comply with these requirements at all times.
- Employees will always have equipment to protect themselves and the health of customers such as masks, gloves and authorized hydro-alcoholic gels.
- Elements to help preserve the safety and hygiene of meeting and event spaces - such as plexiglass screens at the reception - will be available for employees, customers or suppliers if required.
- Surface and handling areas will be kept extremely clean and air and water purification systems will be controlled more than ever, reviewing and reinforcing, among others, HVAC (Heat, Ventilation and Air Conditioning) protocols.
Food & beverage
- NH Hotels require that its suppliers have health certifications and a delivery process with strict control protocols
- Food handling standards and serving options have been updated to minimise human contact and services such as room service, a la carte or take-away will be reinforced.
- In the case of events, there will be menus and processes adapted for this service.
Website NH hotels - COVID-19 measures
Premier Inn
Initiatives
Measures in hotel
- Protective screens installed at all reception desks to keep Guests and Tea
- Members separated safely
- Protective screens added between check-in kiosks to safely separate Guests
- Automatic dispense hand sanitiser units situated in all reception areas for Guest usage
- Clear social distancing markers and queueing systems installed
- Enhanced cleaning and hygiene regimes and we’ve increased the frequency of leaning for high contact point areas such as door handles and lift controls
- Suspended the facility for Guests to store luggage in our luggage rooms
- Clear signage to limit the number of people using lifts at the same time
- Removed all unnecessary furniture and touch points from reception areas
- All bedrooms will be cleaned and sanitised to our enhanced exacting standards using approved and recognised cleaning products
- All unnecessary soft furnishing has been removed from our bedrooms
- A drop box for guests to return their bedroom key cards when leaving and a sanitisation system in place to clean them after each use
- Signage displayed reminding Guests of social distancing and the importance of good hygiene procedures
- All Team Members have received enhanced training procedures to take into account being COVID-19 Secure, including personal hygiene measures, handwashing techniques and the correct use and changing of PPE
- We will continue to monitor Government guidance and industry best practice
Website Premier Inn - COVID-19 measures
Radisson
Initiatives
- Committed to delivering a clean and safe environment through health and safety protocols
- A new 20-step protocol for hotels and 10-step protocol for meeting and event spaces is currently being introduced (watch video)
Measures in hotel
- Radisson Hotels seeks to make each guest feel safe and secure.
- Partnered with SGS to create a 20-step cleaning and safety protocol to address the health issues that are important to you while you travel.
- Employing disinfection and cleaning procedures to keep guest rooms and public spaces to the highest standard of cleanliness.
- Stations with alcohol-based hand sanitizer and gloves in hotel public areas and meeting and event spaces.
- Improve air circulation processes to increase air quality.
- Display door hanger with cleaning and disinfecting information in each meeting room.
- A “disinfect box" in meeting rooms for used stationary items and disinfect them after events.
Food & beverage
- Strict safety procedures while serving all food and beverages.
- Frequently clean and disinfect coffee machines.
Website Radisson - COVID-19 measures
Travelodge
Initiative
- Launching TravelodgeProtect+, programme of cleaning and social distancing measures designed to keep guests and teams safe.
- Check here if Travelodge hotels are open
Measures in hotel
- Dedicated team training, strict hand hygiene and social distancing policies
- Detailed Covid-19 procedures for dealing with suspected or actual cases
- Perspex screens fitted to the reception desk and 2m distancing taping in reception
- Express checkout outside the 2m boundary
- Reception seating removed
- Customer notices on social distancing and safety advice throughout the hotel
- 10 stage room departure clean
- Digital tracking of room cleaning
Food & beverage
- In line with the Government instruction and commitment to the health and safety of all customers and hotel team members, they had to temporarily close our restaurants and bars until further notice.
Website Travelodge - COVID-19 measures
Village Hotels
Initiative
- Village Hotels - Keeping Guests Safe
Measures in hotel
- Providing additional cleaning products for guests and teams to use, including antibacterial soap, hand gel and cleaning wipes.
- All high-touch public areas will receive extra attention (door handles, switches, table tops), using effective cleaning products.
- Prior to opening, teams will be fully trained on new cleaning protocols and measures needed to keep themselves and our guests safe.
- New procedures will be put in place to help identify team members who may be feeling ill, or are displaying symptoms, before their shift starts.
- Introduced a new door seal, so that you can be confident no one else has been in your room once it’s been cleaned.
- Bed linen is washed at a minimum of 72 degrees to ensure thermal disinfection
- Removed all non-essential and reusable items from our rooms, including cushions, additional pillows, hospitality trays and printed materials.
- Where possible, the allocation of rooms will be rotated to provide a ‘rest period’ before new guests arrive.
- As a temporary measure we will not be servicing rooms during a stay. Guests can request fresh towels by depositing dirty towels in a bag provided and leaving it outside their rooms.
- Contact Free Hotel Services: Check-in and check out online. Digital smart key - have your room key delivered straight to your smartphone.
Food & beverage
- Order food to go from the Pub and Grill.
- Adapted food offering to remove all buffets and open food items.
- breakfast service that includes hot and cold food, tea, coffee and juices.
- As a temporary measure, room service will not be available on opening, this will be replaced with a new take away service.
- We have removed reusable and ‘open’ items including beer mats, drinks stirrers, table football and games.
- Printed menus will be replaced with new disposable menus.
Website Village Hotels - COVID-19 measures
Wyndham
Initiatives
- Wyndham has launched a “Count on Us” and has partnered up with Ecolab.
Measures in hotel
- Enhanced cleaning and disinfection of guestrooms and public spaces
- Easy access to COVID-19 health essentials
- Delivering on the promise of a “Safe Stay”
- A visible commitment to guests
Website Wyndham - COVID-19 measures
