Open positions
Without our motivated and committed team across the globe, ATPI wouldn’t be what it is today – but could you contribute to what ATPI will be in the future? Check out our career opportunities below:
Europe
Location: Paris, Nice, France
Employment Type: Full-time, Hybrid
About Us:
ATPI is a leading travel management company with a strong local reputation in the maritime sector and an established presence in the French corporate market. As part of our growth strategy, we are looking for a motivated and dynamic professional to drive business expansion, particularly within the small and mid-sized corporate business segment across various industries, while strengthening and nurturing relationships in our core maritime sector.
Role Summary:
The Business Development Manager will be responsible for both acquiring new profitable clients in accordance with annual budgeted targets and managing relationships with existing accounts. This dual-focused role requires a proactive individual with a strong sales acumen, a deep understanding of client relationship management, and the ability to navigate complex business needs in the corporate and maritime travel sectors. The successful candidate will build and manage a targeted local pipeline, identify growth opportunities, tailor travel solutions to meet customer requirements, and ensure exceptional service delivery to build long-term partnerships.
Key Responsibilities
Sales Development:
- Proactively identify and secure new business opportunities in the small and mid-sized corporate market in France
- Leverage the company’s established reputation to solidify and expand market share in the maritime industry.
- Build, maintain and manage a prospective customer database as agreed with the Managing Director.
- Support new multinational opportunities originating from our partner network team
- Conduct market research to identify trends, client needs, and competitive positioning.
- Develop and present tailored sales pitches and proposals to potential clients, highlighting ATPI’s value proposition and expertise.
- Negotiate the terms of an agreement to close sales.
- Achieve and exceed sales targets through strategic planning and effective pipeline management.
- Ensure that the CRM is kept up to date in accordance with agreed guidelines and reflects all sales activities undertaken and planned.
- Develop the company brand and represent ATPI in the marketplace at industry events and trade organizations as a leader in the industry.
- Maintain industry expertise of innovations, trends, challenges, and obstacles for both the Travel and Maritime industries.
- Conduct all sales activities with the highest degree of professionalism and integrity
Account Management:
- Serve as the primary point of contact for assigned accounts, ensuring excellent service and satisfaction.
- Build and maintain strong, long-term relationships with key decision-makers.
- Monitor client accounts to identify opportunities to increase client profitability through initiatives such as upselling or cross-selling.
- Resolve issues promptly, ensuring seamless travel management for clients.
- Liaise with local operational teams and leaders to ensure excellent service delivery, assisting issue resolution, and client communication/escalation
- Develop quality business planning documents and account performance to provide senior management with regular and accurate information.
- Provide monthly MI/reporting to Travel Manager and senior stakeholders within the client base and ATPI respective Regional / Global Account Managers. Analyse MI to identify trends and savings opportunities, or policy recommendations to share proactively.
- Participate in maintaining controls over aged debt and finance related matters.
- Develop a strong network of supplier contacts and relationships supporting the ATPI brand reputation as well as being the primary point of contract for ATPI Clients when working with their preferred suppliers.
- Support implementations for new business as required.
Collaboration and Strategy:
- Work closely with internal teams & stakeholders, including operations, bid management, finance, and marketing, to ensure the delivery of client-focused customized solutions.
- Provide market insights and feedback to inform business strategy and product development.
- Represent the company at industry events, conferences, and networking opportunities to increase brand visibility.
- Maintain a good understanding of ATPI’s tools, technology and products
Qualifications and Skills:
- Proven experience in sales and account management, preferably within travel management.
- Strong knowledge of the corporate travel landscape and its specific challenges, with an understanding of the maritime sector as an advantage.
- Demonstrated ability to build and maintain client relationships at all levels.
- Results-driven with a track record of meeting and exceeding sales targets.
- Excellent communication, negotiation, and presentation skills.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Proficient in French and English (written and spoken).
- Strong organizational skills and the ability to manage multiple priorities.
- Excellent Microsoft Word, PowerPoint, Excel Skills and experience using a CRM system
- Demonstrated experience with Social Media for business (preferably LinkedIn)
What We Offer:
- Competitive salary with performance-based incentives.
- Hybrid work environment offering flexibility and work-life balance.
- Opportunities for professional growth within a market-leading company.
- A supportive and collaborative team culture.
How to Apply:
If you are passionate about driving business growth, building strong client relationships, and contributing to the success of a market leader in travel management, we would love to hear from you. Please submit your application, including your CV and a cover letter to [email protected]
Are you interested in working in a friendly and team-oriented environment to manage the travel of multiple corporate & marine clients and support the continued growth at ATPI France?
ATPI France is looking for motivated and talented travel consultants with Amadeus GDS experience!
These full-time positions will be based in the Paris region (Ruel Malmaison) or Nice, with a hybrid work schedule (2 days home working/per week)
CLIENTS: MULTINATIONAL / OFFSHORE / MARINE / FRANCE CORPORATE
Hours: Monday to Friday from 08:30-16:30 & 10:00-18:00 am – on a rotating basis (1 week out of 2). 35 hours/per week.
Responsibilities
- Provide advice, pricing and ticketing of travel-related services and products (air, hotel, car, rail) for business travellers, in French and/or English
- Manage reservations, modifications, and cancellations of individual and/or group travel bookings
- Prepare and execute travel booking quotes and/or order confirmations in accordance with the company’s travel policy
- Price complex travel requests
- Control and monitor the quality of bookings
- Assist the client in case of problems and manage disputes
- Use the list of referenced suppliers
- Ensure customer incident reporting and savings
- Participate in any project-related work
Skills/Experience
- You have previous experience of working in a similar position.
- You have a perfect knowledge of the GDS AMADEUS
- You master written/spoken English
- You are experienced with Microsoft Office tools.
- You have excellent interpersonal skills, a sense of service, and are solution-driven.
- You are used to working in a team as well as autonomously and you are recognized for your curiosity, creativity, rigour, dynamism, and sense of service.
Are you interested?
Send your CV to [email protected] and [email protected]
The Americas
Benefits:
- Comprehensive health, dental, and vision insurance
- Flexible hybrid work model
- Performance-based incentives tied to revenue generation and client growth
- Paid vacation and personal days
- Professional development and training opportunities
- Travel opportunities for domestic and international events
- Access to international travel opportunities and live event experiences
- Exposure to global brands, clients, and industry partners
- Travel industry rebates and perks
About ATPI
ATPI is a global leader in travel, event management, and corporate hospitality, delivering world-class services across sports, corporate events, and incentive travel. With a strong international presence, we provide innovative solutions to clients worldwide.
ATPI Travel & Events Canada Inc. is part of this global network, specializing in event operations, hospitality programs, and logistics management for sport and event clients across Canada and beyond.
About the Role
We are seeking a results-oriented Business Development & Account Manager with deep experience and connections in the travel, sports, and event industries. This role combines strategic acquisition of new clients with hands-on account management of existing corporate partners.
This dual-role requires someone confident in navigating both high-level sales conversations and detailed operational follow-through. The successful candidate will be trusted to grow a portfolio of revenue-generating accounts while ensuring service excellence, retention, and client satisfaction.
Key Responsibilities
- Identify, pursue, and convert new business opportunities within the sports travel and event sectors.
- Leverage existing industry relationships to generate leads and grow the sales pipeline.
- Develop compelling proposals, pitches, and presentations tailored to client needs and industry trends.
- Represent the company at industry conferences, networking events, and trade shows to promote brand visibility and business opportunities.
- Collaborate with internal leadership teams on go-to-market strategies and new service offerings.
- Serve as the primary point of contact for a portfolio of high-value clients, ensuring their goals, expectations, and service requirements are consistently met or exceeded.
- Conduct regular client check-ins, quarterly business reviews, and performance debriefs.
- Foster long-term relationships by building trust and maintaining a deep understanding of each client’s business, industry challenges, and future opportunities.
- Act as a strategic advisor, proactively identifying areas for improvement, innovation, or expanded services.
- Work cross-functionally with internal departments (travel consultants, finance, and event operations) to ensure timely and accurate service delivery.
- Monitor booking activity, policy adherence, and service-level agreements to ensure compliance with client requirements.
- Manage and resolve any client concerns, service issues, or escalations quickly and professionally.
- Monitor and report on key performance indicators (KPIs), including revenue growth, client retention, service satisfaction, and travel spend analysis.
- Analyze travel data to uncover trends, inefficiencies, and cost-saving opportunities.
- Collaborate with vendors (e.g., airlines, hotel chains, ground transportation) to negotiate preferred rates or custom packages tailored to client needs.
- Provide clients with actionable insights and recommendations based on data and industry best practices.
Qualification & Experience
- Minimum 5 years of experience in business development within travel, events, sports, hospitality, or related industries.
- A strong professional network and relationships within the target sectors.
- Demonstrated ability to close new business and manage multiple high-value client relationships.
- Exceptional interpersonal, verbal, and written communication skills.
- Proactive, solution-oriented mindset with a high degree of emotional intelligence and professionalism.
- Strong presentation and negotiation skills, with comfort in engaging with senior-level decision-makers.
- Proficiency in Smartsheet or the ability to quickly learn and navigate similar project management tools.
- GDS experience (e.g. Amadeus, Sabre) with air booking and ticketing knowledge
- Understanding of airfare structures and fare rules
- Proficiency in CRM platforms and Microsoft Office Suite (Excel, PowerPoint, Teams, Word).
- Experience working with corporate clients on complex travel or event-related programs.
- Familiarity with travel booking platforms and reporting dashboards is a plus.
- Bilingual in English and French is required
Diversity and Inclusion
ATPI is committed to fostering a diverse, inclusive, and equitable workplace. We welcome applicants from all backgrounds and are dedicated to providing a collaborative learning environment where everyone can grow.
How to Apply
To apply, please submit your resume and a brief cover letter to [email protected] by August 22, 2025. If you are passionate about helping clients succeed through smart travel and event solutions, we want to hear from you.
Job Summary:
ATPI Energy Travel is seeking an experienced and proactive Client Services Manager to join the ATPI Energy Travel team, dedicated exclusively to one of our key global clients. This role requires the Client Services Manager to be onsite at the client’s Houston headquarters for a couple of days each week, or as needed, to ensure close collaboration. You will be responsible for managing and enhancing the client’s travel program by delivering strategic guidance, optimizing processes, and ensuring exceptional service delivery across multiple regions. As a trusted advisor, you will collaborate closely with both the client and ATPI’s internal teams to identify opportunities for cost savings, implement best practices, and drive innovation in line with the client’s evolving needs. This position demands a strong understanding of the energy sector, exceptional communication skills, and the ability to build relationships at all organizational levels, ensuring the client receives the highest standard of travel management services.
Duties and Responsibilities:
• Coordinate Internal Resources and third parties/vendors for the flawless execution of projects.
• Consult with the client on their short & long-term program goals to develop a working 36-month roadmap that is dynamic, measurable, and fluent to attain these goals.
• Utilize appropriate verification techniques to manage changes in project scope, schedule, and costs.
• Deploy project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Monitor and utilize audit capabilities to ensure SLA compliance by ATPI and the client.
• Measure performance of all projects on an agreed upon schedule and utilize ATPI technologies to provide consultative data to the client for evaluation and possible changes.
• Project documentation resource and analysis
• Consult with the client on their current Travel Policy goals, methodology, desired results, and exception practices to benchmark and provide industry recommendations and possible enhancements.
• Meet regularly with ATPI operations personnel and regional / local Account Managers responsible for the client implementing new policies, understand service levels and areas of opportunity, provide feedback and client specific requests.
• Consult with the client on business continuity needs, protocols, procedures, and processes.
• Consult with the client on change management programs from supplier changes, policy changes, and other specific needs.
• Develop with the client communication pieces to assist travelers, increase satisfaction, drive the client specific goals, and create pro-active participation in the travel program.
• Participate in specific travel industry events, seminars, and training to be able to provide consultation on industry trends, potential cost concerns from suppliers, market analysis, and best practices.
• Evaluate travel industry technologies and advancements to provide recommendations and consultation to the client on potential advancements that can be made to their projects.
• Assist the client with financial needs such as budgets, billing, invoicing, commissions, and reconciliation.
• Work with the client to establish processes, procedures, and protocols for utilization of all ATPI Proprietary technologies including the Safety & Security suite.
▪ Utilize web-based reporting systems to pull client specific data, while identifying recurrent trends in order to provide feedback and suggestions, to analyze travel patterns.
▪ Other duties and responsibilities may be assigned or required from time to time as the client’s needs may change.
Qualifications:
• Strong computer aptitude in Microsoft Office applications (Excel, Word, and Power Point)
• Advanced MS Excel knowledge and experience is required.
• Ability to design formulas, create pivot tables, complete v lookups and link cells/workbooks.
• Exceptional analytical and conceptual thinking skills
• Analyze and validate data to ensure accuracy.
• Functional/business/system analysis ideally within the travel industry is required.
• Excellent planning, organizational and time management skills
• Ability to work in a dynamic environment both independently and as part of a team.
• Excellent communication skills, both written and verbal
• Effective communications/presentation, follow-up, administrative and organizational skills
• Ability to communicate, present and influence credibly and effectively at all levels.
• Ability to manage multiple tasks / projects at a time while paying attention to detail.
• Familiarity with Customer Relationship Management tools
• Ability to work in cross-functional teams and across regional boundaries.
• A committed and flexible attitude to this role
• Firmly align with ATPI Energy Travel’s Values and Vision
Send resumes to [email protected]. You must be authorized to work in the US.
Position Overview: Senior VIP Travel Consultants provide expert concierge services and handle all travel arrangements professionally and with excellent customer service to ATPI clients. Demonstrate expertise in routing, faring and travel logistics for domestic and international reservations including air, car, hotel, and rail. Both company policies and standards apply as well as adheres to client travel policy and booking requirements. Properly documents reservations according to standards and takes steps to provide the lowest, logical fare options. Exhibits experience through consultative approach with customers and problem-solving skills. Mentor less experienced team members and new employees.
Areas of Accountability
- Ensures service delivery and customer satisfaction
- Proficient in all aspects of domestic and international travel to include air, car, hotel, and rail
- Delivers operational requirements and apply appropriate travel policy guidelines according to client specifications
- Ensures data quality standards are met including reporting elements and traveler profile information
- Follows best practices for booking and issuing tickets
- Includes all reservation elements including seat assignments and special requests such as:
- In-flight meals or dietary needs
- Restaurant reservations
- Car preferences or secure transportation
- Hotel accommodation and other arrangements
- Provides advice and consultation to clients for international documentation
- Review all emails and bookings completed by the after-hours travel team to ensure accuracy and completeness.
- Address updates, corrections, or follow-up actions required from overnight activity.
- Communicate changes and confirmations to executive assistants in a timely, concise manner.
- Reconfirm all bookings (air, hotel, ground transport, meeting spaces) 24–48 hours in advance.
- Monitor and communicate external factors such as weather, global events, or strikes that may impact travel.
- Rebook missed or delayed flights promptly, leveraging resources to minimize disruption.
- Track and secure airline upgrades, loyalty perks, and flexible check-in/check-out options.
- Distribute and manage the Daily Traveler Executive Report.
- Apply industry and company tools and technologies
- Master’s proprietary and third-party technologies required to perform job functions
- Demonstrates proficiency of applications including telephony and computer skills
- Exhibits industry expertise and international reservation skills
- Knowledge of marine, energy and offshore client requirements
- Understands requirements of marine and offshore, published, and contract faring
- Balances efficiency and effectiveness
- Works efficiently to provide prompt service and to meet productivity standards
- Responsible for managing incoming calls and emails within service level expectations
- Ensure tickets and informational requests are provided in a timely manner
- Maintains queues and follow-up on client requests
- Helps team members with overflow work and tasks
- Making suggestions for process improvement
- Takes the initiative to solve problems and reports solutions to management
- Proactiveness in providing all possible travel solutions.
- Supports company objectives, products, technologies, and initiatives
- Upholds company policies and procedures; makes suggestions for quality improvements or efficiencies
- Demonstrate teamwork and aids co-workers and management
- Volunteers for departmental projects or company initiatives
- Maintains rapport and works professionally with suppliers, vendors, and third-party companies
- Take steps to avoid debit memos and errors
- Embraces technology initiatives
Executive Communication
- Provide pre-trip summaries to the executive admin as needed that include (but not limited to):
- Hotel amenities
- Visa requirements
Additional Responsibilities
- Handle all matters with confidentiality and discretion.
- Assist executive assistants in obtaining hotel, transportation, and dining invoices for expense reconciliation.
- Stay current on travel industry trends, loyalty program updates, and regional travel advisories.
- Share vendor performance feedback with the Travel Manager and Account Manager to uphold high service standards.
- Employ creative, critical thinking to resolve complex travel scenarios efficiently.
- Any other administrative duties as assigned by the client.
Knowledge and Skills Required:
- Excellent communication and interpersonal skills
- Able to build strong client relationships
- Overall understanding of technology platforms, GDS functions, Microsoft applications
- Able to work in cross-functional teams
- Strong knowledge of international reservations, geographies, faring and routings
- Consultative service skills and problem-solving abilities
- Expertise in marine, corporate and energy travel industry
- Capable of sharing knowledge and mentoring others
- Shows initiative by looking for opportunities to improve processes and making suggestions
- Supportive of management and company objectives
Work Location & Hours
- Hybrid work environment:
- Monday and Friday: Virtual work-from-home.
- Tuesday through Thursday: On-site at the Dedicated Client’s Houston Office.
- Specific daily start/end times will be confirmed with the selected candidate.
Send resumes to [email protected]. You must be authorized to work in the US.
About ATPI Marine & Energy
ATPI is a global leader in travel management solutions, purpose-built for the Offshore, Marine, Energy, and Mining sectors. Our mission is to innovate, empower, and deliver real value through partnership and foresight. With offices across the globe and deep expertise in complex, specialist travel, we help organizations navigate the world reliably and efficiently.
At ATPI, our people are at the heart of everything we do. We believe in creating a culture of collaboration, continuous improvement, and bold thinking.
The Role
As an Account Manager, you’ll be the trusted advisor and strategic partner for a portfolio of key clients, primarily in the Energy and Marine sectors. You’ll be instrumental in building long-term relationships, driving value through our travel solutions, and ensuring that every client touchpoint reflects the world-class service ATPI is known for.
You’ll collaborate cross-functionally with internal teams to deliver custom solutions, foster client success, and contribute to our ongoing growth in North America.
What You’ll Do
Be the primary contact and relationship owner for assigned clients, ensuring high satisfaction, retention, and growth.
Align client objectives with ATPI’s solutions, creating customized strategies and measurable roadmaps.
Identify opportunities for account expansion, consult on supplier agreements, and lead performance reviews.
Ensure seamless execution of travel programs through close collaboration with operational teams.
Deliver impactful reporting, insights, and recommendations using ATPI’s advanced technologies.
Represent ATPI at industry events and client meetings as a knowledgeable, confident brand ambassador.
Maintain CRM records with accurate, detailed activity and client intelligence.
Stay up to date on industry trends, competitor movements, and innovation.
What We’re Looking For
Experience:
3–5 years in Account Management
Travel Management background highly desirable
Skills & Mindset:
- A proactive relationship-builder with outstanding communication and presentation skills
- Analytical thinker with the ability to turn data into insight and action
- Confident in negotiating, problem-solving, and influencing at all levels
- Skilled at creating compelling proposals and tailored presentations
- Agile and adaptable, comfortable in a fast-paced, ever-evolving industry
- Curious and commercially minded, with an eye on new opportunities
- Proficient in Microsoft Office and CRM tools; social media savvy (LinkedIn preferred)
- Willingness to travel domestically and internationally as needed
Why Join ATPI Marine & Energy?
- Competitive base salary and benefits package
- Opportunity to grow with a global company that values innovation and impact
- Access to industry memberships, professional development, and networking events
- A high-energy, collaborative team with a shared mission to drive success in specialist travel
Ready to Navigate the Future of Specialist Travel?
Apply today with your resume and a brief cover letter to: [email protected]
ATPI Marine & Energy is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Position Overview:
ATPI Marine & Energy is a globally recognized leader in specialist travel management, providing tailored solutions to the energy, marine, and offshore industries. With a strong focus on operational efficiency, safety, and cost optimization, ATPI Marine & Energy supports complex and high-volume travel requirements across the globe.
As Senior Director for Sales and Account Management, North America, you will play a critical role in driving commercial growth and strengthening client relationships across the region. This leadership position is responsible for developing and executing strategic sales plans, identifying new business opportunities, and fostering long-term partnerships with key clients. The ideal candidate will bring exceptional leadership skills, a proven track record in sales and account management, and an in-depth understanding of the North American market. Experience in the travel industry, particularly within corporate or specialist sectors, is essential.
This role will be based at ATPI’s North America headquarters in Houston, Texas.
Position Overview:
The Senior Director for Sales and Account Management, North America, will be responsible for leading and driving the sales and account management strategies across the North American region. This pivotal role involves developing and executing sales plans, nurturing client relationships, and maximizing revenue opportunities. The ideal candidate will possess strong leadership skills, a proven track record in sales and account management, and a deep understanding of the North American market landscape. A comprehensive understanding of the travel industry, along with direct work experience in this sector, is a prerequisite.
Key Responsibilities:
- Strategic Leadership: Develop and implement strategic sales and account management plans to achieve revenue targets and business objectives in alignment with company goals.
- Team Management: Lead, mentor, and motivate a high-performing sales and account management team to drive results, foster a culture of excellence, and ensure professional development opportunities.
- Client Relationship Management: Build and maintain strong relationships with key clients, understanding their needs, anticipating challenges, and providing solutions to enhance satisfaction and loyalty.
- Business Development: Identify and pursue new business opportunities, partnerships, and market segments to expand the company’s presence and revenue streams in the North American market.
- Sales Performance Monitoring: Establish key performance indicators (KPIs) and metrics to measure sales performance, analyze data insights, and implement strategies for continuous improvement.
- Collaboration: Work closely with cross-functional teams including marketing, product development, and operations to ensure alignment of sales initiatives with overall business objectives and customer needs.
- Market Analysis: Stay abreast of industry trends, competitive landscape, and market dynamics to inform sales strategies, identify emerging opportunities, and mitigate potential risks.
- Budget Management: Develop and manage sales budgets, forecasts, and financial targets, ensuring efficient allocation of resources and optimal return on investment.
- Compliance and Ethics: Ensure adherence to company policies, industry regulations, and ethical standards in all sales and account management activities.
Qualifications:
- Minimum of 5 years of experience in sales and account management roles, with at least 5 years in a leadership capacity.
- Extensive experience in B2B sales, with direct work experience in the Travel Management industry as a prerequisite.
- Demonstrated success in driving revenue growth, managing large client portfolios, and negotiating complex contracts.
- Strong leadership, communication, and interpersonal skills, with the ability to influence and inspire teams and stakeholders at all levels.
- Strategic thinker with analytical acumen, problem-solving abilities, and a results-oriented mindset.
- Deep understanding of the North American market landscape, industry trends, and customer dynamics.
- Proficiency in CRM systems and Microsoft Office Suite.
Company Culture:
We foster a dynamic, collaborative, and inclusive work environment where innovation and excellence are celebrated. Our commitment to diversity, equity, and inclusion is reflected in our culture, policies, and practices.
If you are a strategic leader with a passion for driving sales excellence and fostering client relationships, we invite you to join our team and make a meaningful impact on our continued growth and success in North America.
ATPI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
How to Apply:
Interested candidates should submit their resume and a cover letter outlining their suitability for this role to Wendy Soileau at [email protected].
Asia
Job Summary:
As Key Account Manager, Shanghai, you will serve as the business and relationship owner of an assigned portfolio of clients, providing consultative and strategic program guidance to customers. You will be responsible for managing all aspects of assigned client portfolio account(s) to include but not limited to client retention, contract negotiation, implementation, financials, business planning and reviews, establishing relationships with key decision makers and business continuance.
Key Responsibilities:
- Manage and nurture client relationships, serving as the main point of contact for assigned accounts.
- Act as a strategic partner to clients, understanding their needs and providing tailored travel management solutions to support their business objectives.
- Monitor account performance, identify growth opportunities, and ensure exceptional service delivery and satisfaction.
- Develop and execute client retention and growth strategies, including upselling and cross-selling opportunities.
- Represent ATPI in client meetings, delivering impactful presentations and reports.
- Collaborate with internal teams to enhance operational efficiency and resolve escalated client concerns.
What We’re Looking For:
- Experience: 3 to 5+ years in account management, client success, or related roles (experience with professional services providers preferred; TMC experience is a strong plus).
- Account Growth: Proven ability to manage and grow large accounts, achieving measurable results.
- Conflict Management: Strong interpersonal skills with the ability to mediate and resolve conflicts professionally.
- Customer-Centric Mindset: Demonstrated ability to prioritize client needs and deliver tailored solutions.
- Can-Do Attitude: Proactive, solution-oriented, and adaptable in overcoming challenges.
- Organizational Skills: Detail-oriented with exceptional organizational abilities.
- Data Analysis: Ability to interpret data and provide actionable insights to clients.
- Language Proficiency: Fluency in English and Mandarin is required.
Duties and Responsibilities:
- Meet client retention and account profitability targets.
- Increase revenues by means of upselling and cross-selling through a consultative approach, offering solutions based on customer needs.
- Manage new business implementation.
- Develop and execute business plans, implement key deliverables, and measure results.
- Develop, measure, and report on Service Level Agreements and Key Performance Indicators.
- Create and manage business improvement plans and conduct client business reviews.
- Ensure timely settlement of customer payments where required and necessary as per contractual obligation.
- Build good working relationships with the Sales & Operations Managers and their respective teams.
- Maintain accurate records in the company-designated database – Microsoft Dynamics.
- Provide a monthly report to the Head of Account Management on key achievements, activities, focus areas, and requirements for your region.
- Any task as delegated by management.
Qualifications, Key Skills, and Experience:
- Bachelor’s degree preferred.
- 3 to 5 years of experience in Customer Service and Account Management, preferably with a Travel Management Company (TMC) but not essential.
- Fluent in English, oral and written.
- Analytical and customer focused.
- Hands-on attitude, a self-starter, and able to promote and execute change.
- Proficiency in Microsoft Office – Word, Excel, Outlook, and PowerPoint.
To apply please send your CV to [email protected].
职位名称:客户经理
部门:客户管理部
汇报对象:客户管理主管
职位概述:
负责维护和管理现有企业客户关系,推动收入增长,确保客户留存。
主要职责与工作内容:
- 管理并维护客户关系,作为指定客户的主要联络人。
- 成为客户的战略合作伙伴,了解客户需求,提供定制化的差旅管理解决方案,支持其业务目标。
- 监控客户账户表现,识别增长机会,确保服务交付卓越且客户满意。
- 制定并执行客户保留与增长策略,包括追加销售和交叉销售。
- 代表公司出席客户会议,进行有影响力的汇报和展示。
- 与内部团队合作,提高运营效率并解决客户问题。
我们正在寻找:
- 经验背景: 拥有3-5年账户管理、客户成功或相关岗位经验(有专业服务公司或差旅管理公司(TMC)经验者优先)。
- 账户增长能力: 有成功管理并增长大客户账户的经验,能够带来可衡量的业绩成果。
- 冲突管理能力: 拥有良好的人际沟通能力,能专业地处理和解决客户问题。
- 客户导向: 以客户为中心,能提供针对客户需求的个性化解决方案。
- 积极主动: 具备解决问题的主动性和责任感。
- 组织能力: 注重细节,具备优秀的组织与协调能力。
- 数据分析能力: 能够解读数据,并向客户提供可行建议。
- 语言能力: 英语和普通话流利。
其他工作职责:
- 实现客户保留和账户盈利目标。
- 通过顾问式销售和以客户需求为导向的解决方案,实现追加销售和交叉销售,增加收入。
- 管理新客户的业务实施。
- 制定并执行业务计划,推动关键交付成果,并评估效果。
- 制定、监控并汇报服务水平协议(SLA)和关键绩效指标(KPI)。
- 创建并管理业务改进计划,定期进行客户业务回顾。
- 根据合同要求,确保客户付款及时结算。
- 与销售经理、运营经理及其团队建立良好合作关系。
- 在公司指定的数据库(如Microsoft Dynamics)中准确维护客户记录。
- 向客户管理主管提交有关所负责区域的关键成果、活动、重点领域及需求的月度报告。
- 完成上级委派的其他任务。
任职资格、关键技能与经验:
- 拥有学士学位者优先。
- 具备3年以上客户服务与账户管理经验,有TMC(差旅管理公司)工作经验者更佳。
- 英语书写及口语表达流利。
- 擅长分析,客户导向强。
- 做事务实、主动,能推动并实施变革。
- 熟练使用Microsoft Office办公软件(Word、Excel、Outlook、PowerPoint)。
JOB SUMMARY
Supervises and controls all aspects of Finance and Accounting processes in Malaysia. This will include corporate accounting, regulatory and financial reporting, budget and forecast preparation, as well as development of internal control policies and procedures. Will take the lead with regards to financial control of the business.
KEY RESPONSIBILITIES
1. Manages the preparation and analysis of the budget, revenue, financial forecasts, and report variances to continuously look for opportunities to improve margins.
2. Oversees all finance and accounting operations including Cash Flow Management, Billing, Accounts Receivable, Accounts Payable, General Ledger, Balance Sheet, Cost Accounting, Inventory Accounting, and Revenue Recognition.
3. Prepare and publish timely monthly financial statements.
4. Manages the preparation of regulatory reporting and comply with local government reporting requirements and tax filings.
5. Prepares project Management Information System Reports to be sent to stakeholders at defined frequency.
6. Ensures quality control over financial transactions and financial reporting.
7. Develops and documents business processes and accounting policies and ensures appropriate financial controls are in place to maintain and strengthen internal controls.
8. Alerts Management for critical areas including new business for commercial and tax aspects. Works on Risk and Benefit analysis to assist Management in decision making process.
9. Manages internal and external audits.
10. Works closely with the commercial team on client profitability and looking at tools to improve cash flow
SECONDARY RESPONSIBILITIES:
1. Safeguards company assets & economics in terms of image and reputation as well as other physical assets or forms from both tangible and intangible losses.
2. Ensures maximum confidentiality at all times of all facets of ATPI intelligence, properties, practices
3. Complies with all multi-tasking functions when needed towards the over-all betterment of the company.
4. Performs special projects and tasks as assigned by the Management from time to time
EDUCATION, EXPERIENCE, SKILLS & ATTRIBUTES
Education:
· Bachelor’s degree in accountancy or financial management
· Chartered Accountant/Certified Public Accountant/Association of Chartered Certified Accountant is an advantage
Experience:
· Minimum 10 years of managing Accounting and/or Finance functions.
· Experience in Travel Industry is an advantage.
Skills:
· Excellent accounting software user and administration skills
· Proficient in MS Office with excellent Excel knowledge and high-end capability in MIS Reporting
· Excellent people management skill with distinctive ability to motivate and influence people
· Excellent time management and ability to prioritize to meet deadlines.
· Proficient communication skills. Must possess the ability to communicate with and explain financial concepts to non-finance stakeholders.
Attributes:
- High integrity and ethical standards.
- Resilient, adaptable, and able to thrive in a fast-paced and dynamic environment.
Please email your CV and cover letter to [email protected].
Do you see design as more than aesthetics — as a way to bring clarity, emotion and impact to every message? Are your ideas just waiting for the right platform to shine — and do you have the creative and technical skills to bring them to life across formats? At ATPI, we’re looking for a Creative Designer who can turn strategy, data and content into bold visual stories that cut through the noise and speak directly to our global B2B audiences.
As the visual engine of our global marketing team, you’ll turn complex concepts into captivating campaigns, breathe life into business communications, and elevate how our brand is experienced. If you love making the complicated feel simple, and the ordinary feel unforgettable — we want to hear from you.
What You’ll Do:
As ATPI’s Creative Designer, you will be central to the development and execution of dynamic visual content that elevates our brand presence across digital and traditional channels. Your responsibilities will include:
- Collaborating with the global marketing team to create eye-catching and purposeful design assets across all touchpoints
- Supporting regional sales and marketing managers with creative material for commercial proposals and bids
- Designing for a broad range of campaigns and initiatives — including social media, digital advertising, email, events, thought leadership content, presentations, brochures and more
- Translating marketing strategies into compelling visual concepts that are both brand-aligned and audience-relevant
- Working across all business and product lines, ensuring consistent creative execution
- Staying up to date with design trends and emerging tools to keep our creative output fresh and forward-thinking
Your Skills and Experience:
- A minimum of 5 years’ experience in a similar design or artworker role, ideally in a B2B or corporate environment
- Fluent in spoken and written English
- Expert proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Microsoft PowerPoint
- Proven ability to take a creative brief from concept through to delivery — balancing creativity, speed and precision
- Strong portfolio showcasing a wide range of design work across digital and print formats
- Excellent communication and interpersonal skills
- Organised, with the ability to manage multiple projects and deadlines
- Motion design or animation experience using After Effects or similar tools
- Digitally curious — always open to exploring new technologies and design software
Your Approach:
- A creative problem-solver who sees design as a tool for impact, not just aesthetics
- Detail-oriented, with a high standard of craft and consistency
- Collaborative in working with stakeholders across marketing, sales and external agencies
- Self-motivated, adaptable and able to manage your time effectively
- Proactive in bringing fresh ideas and challenging the status quo when appropriate
At ATPI, we are driven to deliver the very best results for our clients. Do you share our drive and determination? Are you willing to learn a lot in a short space of time? If so then the role of Creative Designer could be the right fit for you. Please email your CV and cover letter to [email protected]. We are practicing hybrid working.
A unique opportunity for a driven and skilled storyteller. In this role, you will lead content strategy and creative execution across all marketing channels. As part of ATPI’s global team, you will work closely with marketing, sales, and subject matter experts to shape content that not only informs, but influences.
You bring natural curiosity about what drives engagement, a sharp eye for detail, and a clear understanding of how to create content that resonates across different platforms. Confident in both strategy and execution, you make decisions based on data and align your content with wider business objectives.
Key responsibilities:
As ATPI’s Content Marketing Specialist, you will play a central role in developing our brand voice, ensuring consistency across platforms, and creating high-quality, purposeful content for a range of audiences. Your day-to-day work will include:
- Developing and managing content calendars across Asia in collaboration with local and global marketing teams
- Writing, editing and curating engaging content for various formats — including websites, email, social media, sales collateral, presentations and long-form thought leadership
- Partnering with designers and creative teams to visually bring content to life
- Supporting integrated campaigns with tailored content across the customer journey
- Ensuring all content is optimised for SEO and aligned with brand guidelines
- Measuring performance, reporting on key content metrics, and making recommendations for improvement
- Adapting and localising global content to suit regional nuances and market needs in Asia
Your skills and experience:
- Fluent in spoken and written English
- Educated to degree-level (preferably specialising in marketing, communications or journalism)
- 5+ years of relevant work experience in content marketing, copywriting or related role
- Excellent writing and editing skills with a strong portfolio of published content across digital and print formats
- Proven experience in copywriting for marketing collateral, brochures and sales materials
- Solid understanding of SEO best practices, content planning and analytics tools such as SEMrush
- Experience of business travel or corporate events is desirable but not essential
- Independent self-motivator that is happy to work as a team
Your approach:
- Creatively strategic in how you tailor content to balance storytelling with commercial intent
- Motivated to stay ahead of content and marketing trends, from storytelling formats to platform shifts
- Insightful when interpreting performance data, with a test-and-learn mindset
- Adaptable across formats, cultures and teams — with an eye for both the big picture and the finer details
- Comfortable taking ownership, but collaborative when working across functions
- Highly organised, with strong attention to detail and a commitment to delivering high standards
At ATPI, we are driven to deliver the very best results for our clients. Do you share our drive and determination? Are you willing to learn a lot in a short space of time? If so then the role of Content Marketing Specialist could be the right fit for you. Please email your CV and cover letter to [email protected]. We are practicing hybrid working.
A unique opportunity for a driven and skilled self-starter. In this role you will operate at the intersection of marketing and content. As a person you will be analytical, enterprising, curious and result-oriented. You will be flexible and have knowledge of SEO, marketing automation tools, social media and data analysis.
As ATPI’s Digital Marketer creating and developing a strategy to make each marketing campaign a success is a challenge that you will relish, bringing knowledge and learnings from past campaigns forward to improve and drive results.
Key responsibilities:
As Digital Marketer you will be part of ATPI’s Global marketing team. Together with experts from across the company, you will be responsible for initiating, developing, posting and evaluating content and campaigns. Your daily duties and responsibilities will include:
- Ensuring SEO optimisation, website findability, SEA and analysis via knowledge of Google algorithms
- Creating regular dashboards for management (using Google Data Studio) and making analysis and recommendations based on this
- Ongoing management of ATPI.com via its content management system
- Building automation workflows in HubSpot, as well as implementing lead scoring and managing contact databases
- Working with website and design agencies, while training internal staff on how best to use our online marketing tools
- Collaborating with marketing colleagues in offices all over the world
Your skills and experience:
- Fluent in spoken and written English
- Educated to degree-level (preferably specialising in communications)
- 5+ years of relevant work experience in a corporate work environment
- Detailed understanding of SEO, SEA, content distribution, marketing automation tools and data analytics and knowledge of relevant updates
- Proven record of the successful management of digital marketing campaigns that drive results and deliver leads (experience with looker studio and SEMrush)
- Experience of business travel or corporate events is desirable but not essential
- Creative and commercially-minded
- Great communication and social skills
- Independent self-motivator that is happy to work as a team
Your approach:
- Proactive when working with content and distribution
- Motivated to continually improve knowledge of online tools, platforms and paid search best practices
- Shrewd when it comes to interpreting and translating data into concrete campaign plans and content distribution
- Empathetic when understanding the challenges and personalities of target audiences
At ATPI, we are driven to deliver the very best results for our clients. Do you share our drive and determination? Are you willing to learn a lot in a short space of time? If so then the role of Digital Marketing Specialist could be the right fit for you. Please email your CV and cover letter to [email protected]. We are practicing hybrid working.
JOB SUMMARY:
We are seeking a dynamic and experienced Sales Manager – Marine & Energy to spearhead our business growth in Singapore, one of the world’s leading maritime and energy hubs. This role is central to expanding ATPI’s footprint in the marine and offshore energy sectors by targeting vessel operators, energy companies, offshore service providers, and supporting industries. You will lead business development efforts in Singapore while contributing to strategic opportunities across Southeast Asia, working in close collaboration with regional sales counterparts.
KEY RESPONSIBILITIES:
- Drive new client acquisition and sales growth in the marine and energy sectors with a primary focus on the Singapore market.
- Identify and develop strategic relationships with key stakeholders across shipping lines, offshore operators, oil & gas firms, EPCs, and marine service companies.
- Manage the full sales lifecycle – from lead generation and consultative selling to contract negotiation and onboarding.
- Build a healthy and qualified sales pipeline specific to Singapore, with strong forecasting discipline and opportunity tracking.
- Lead regional and global bid responses for multinational clients with operations in Singapore, coordinating with internal stakeholders across borders.
- Represent ATPI at maritime and energy events, exhibitions, and forums in Singapore to promote brand presence and engage prospects.
- Monitor trends and developments in the Singapore marine and offshore ecosystem, including regulatory shifts, port activities, and competitor dynamics.
- Develop tailored sales strategies and go-to-market plans aligned with the commercial goals of Singapore-based clients.
- Maintain and manage data in the CRM system with accuracy and discipline, ensuring transparency and tracking of key sales metrics.
- Participate in cross-functional initiatives aimed at enhancing our commercial offerings and customer value proposition in the sector.
QUALIFICATIONS & REQUIREMENTS:
- Bachelor’s degree in Business, Marketing, Maritime Studies, or a related field.
- At least 5 years of successful B2B sales experience, preferably in marine travel, offshore services, or energy-related industries in Singapore.
- Strong network and credibility within the Singapore maritime and energy community.
- Proven track record in solution-based selling and negotiating high-value contracts with complex stakeholders.
- Deep understanding of the commercial, operational, and compliance dynamics of the Singapore marine and energy sector.
- Highly self-motivated, results-oriented, and comfortable working independently in a fast-paced, client-facing environment.
- Exceptional communication and interpersonal skills with an ability to engage senior executives and operational decision-makers.
- Willingness to travel within Southeast Asia when required.
Applications and CVs should be sent to:
OVERALL PURPOSE OF THE ROLE
Under the guidance and supervision of the Team Leader, consistently do bookings and liaise with clients on their travel plans and get them cost effective fares with the optimal routing.
RESPONSIBILITIES
· Familiar with Global Distribution System (Galileo, Amadeus), Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketing
· Respond to client’s email within the Service Level Agreement (SLA)
· Knowledge of Reservation, Ticketing, Issue, Re-issue, Re-scheduling, Refund
· Handle client’s documents requirements for VISA applications
· Understand the client’s needs in order to provide efficient service at all times
· Provide the most cost effective and best / optimal fare to the client with the swiftest routing that makes the travel convenient for the Client
· Handle client’s feedback and escalate any complaints to the Team Leader and Manager
· Follow up and keep track of ticketing deadlines and schedule changes and inform clients
QUALIFICATIONS: SKILLS & EXPERIENCE
· Fluent in English, oral and written
· Possesses a basic Diploma/Bachelor Degree, preferably in Travel
· Minimum 3 years of experience in the Travel Industry
· Able to communicate with a wide range of people at all levels, both within and outside the Company
· Previous experience in Marine Travel, using any GDS, and working with Airline Nett Fare products is preferable
Applications and CVs should be sent to:
OVERALL PURPOSE OF THE ROLE
As the dedicated Global Account Manager, you are responsible for all aspects of the clients’ travel programme.
This includes implementation, business planning, client reviews, retention and contract negotiation.
You are responsible for establishing and maintaining ATPI and customer relationships with key decision makers in multiple countries and regions
RESPONSIBILITIES
· Manage all aspects of the clients’ travel programme and be the 1st point of contact
· Meet client retention and account profitability targets
· Drive globalization, booking process efficiency and policy compliance across all client markets
· Offer proactive and consultative solutions to clients and increase revenue by up selling ATPI products and services
· Participate in business forecast and budget planning
· Develop and execute business plans, implement key deliverables, and measure results
· Develop, measure and report on Service Level Agreements and Key Performance indicators
· Create and manage business improvement plans and conduct client business reviews
· Manage operational, global/regional reporting requirements
· Ensure timely settlement of customer debts where required and necessary as per contractual obligation
· Act as main contact point for client Executive team
· Maintain ATPI supplier and industry relations
· Provide regular reports and presentations internally to ATPI stakeholders to the performance of the account
QUALIFICATIONS: SKILLS & EXPERIENCE
· Minimum 5 years of account management experience in Travel Management Company managing global or regional accounts
· Cultural awareness of global markets
· Project management experience
· Knowledge of contract management, strong negotiation, and analytical skills
· Ability to interact with all levels of stakeholders and influence decision makers
· Fluent in oral and written communication skills, including public speaking and presentations
· Confident in liaising with senor stakeholders both internally and with the client
· Proficiency in Microsoft Word, Excel, and PowerPoint
Applications and CVs should be sent to:
Join Our Team at ATPI Taiwan!
ATPI is a global leader in travel management, specializing in corporate, marine, energy, and sports sectors. With a presence in over 100 offices worldwide, we are dedicated to delivering what really matters to our clients.
Our goal in Taiwan is to become the No.1 TMC. We believe that by recruiting a passionate team and providing the best travel booking services, we can achieve this goal in the foreseeable future! We are currently actively recruiting Sales Manager. Sales Manager responsible for the development and performance of all facets of Sales in Taiwan to achieve maximum profitability and growth in line with the company’s sales targets.
Key Responsibilities:
- Identify, prospect, and secure high-value corporate clients.
- Effectively managing and driving the sales cycle from prospection (RFPs) through to successful closure
- Build and nurture relationships with decision-makers and stakeholders in the market, as well as local organizations, industry associations, and key stakeholders to create a strong referral pipeline.
- Develop and implement comprehensive sales strategies to meet and exceed revenue targets.
- Negotiate and close complex contracts, delivering customized travel solutions to meet client needs.
- Collaborate with internal teams to ensure seamless onboarding and service delivery.
- Stay informed about industry trends and competitive landscape to identify new opportunities.
Qualifications:
- Sales Experience: 5+ years of proven success in B2B sales, preferably in the TMC or corporate services industry.
- Local Connections: Demonstrated ability to establish and leverage relationships with local organizations, associations, and networks to drive referrals.
- Results-Oriented: Proven track record of meeting or exceeding sales targets, particularly with mid-to-large enterprises.
- Relationship Building: Strong interpersonal skills with a focus on building long-term partnerships.
- Strategic Thinking: Ability to develop and execute targeted sales plans that deliver measurable results.
- Communication Skills: Excellent negotiation, presentation, and written communication abilities.
- Market Knowledge: Familiarity with the Taiwan market, including industry trends and key business drivers.
- Language Proficiency: Fluency in English and Mandarin is required.
Benefits:
- Competitive salary
- Comprehensive health insurance coverage.
- Opportunities for professional development and training.
- Collaborative and supportive work environment.
- Potential for career advancement within a global organization.
Applications and CVs should be sent to:
Join Our Team at ATPI Taiwan!
ATPI is a global leader in travel management, specializing in corporate, marine, energy, and sports sectors. With a presence in over 100 offices worldwide, we are dedicated to delivering what really matters to our clients.
Our goal in Taiwan is to become the No.1 TMC. We believe that by recruiting a passionate team and providing the best travel booking services, we can achieve this goal in the foreseeable future! We are currently actively recruiting Travel Consultants. Travel Consultants are the most important part of achieving this goal. We look forward to working with energetic and passionate individuals to strive towards becoming the best TMC.
Key Responsibilities:
- Understand clients’ travel policy and business needs to provide efficient and personalized services.
• Offer cost-effective and optimal travel options, ensuring convenience and satisfaction.
• Manage ticketing deadlines, schedule changes, and keep clients informed promptly.
• Address client feedback and escalate concerns to the appropriate channels.
Qualifications:
- Proven experience as a Travel Consultant or in a similar customer service role is a must.
• Proficiency in travel booking software and Global Distribution Systems (GDS) is a strong plus
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle unforeseen issues calmly and effectively.
Benefits:
- Competitive salary
- Comprehensive health insurance coverage.
• Opportunities for professional development and training.
• Collaborative and supportive work environment.
• Potential for career advancement within a global organization.
Applications and CVs should be sent to:
ATPI is on the lookout for an experienced Marketing Executive to join our dynamic and fast-growing marketing team in Asia. This role involves supporting and executing a range of marketing initiatives, combining creativity, strategic insight, and analytical skills to drive our brand forward. We’re seeking a candidate with a keen eye for detail, a flair for graphic design, and exceptional wordsmithing abilities. If this sounds like you, we want to hear from you. Join us and be part of something extraordinary!
Key Responsibilities include but are not limited to the following:
- Support market research and analysis to assess trends, brand awareness, and competitive landscapes.
- Contribute to the development of story ideas and opportunities to enhance ATPI’s thought leadership, to drive awareness, engagement, and virality.
- Support the creation of compelling content for digital platforms, presentations, and other marketing materials, ensuring timely delivery.
- Provide support on-site events, trade shows, and webinars to promote ATPI’s services.
- Collaborate with commercial teams to understand business goals and create impactful communications that build advocacy for ATPI.
- Assist in the planning and execution of BTL marketing campaigns targeting specific objectives and demographics.
- Compile and report on campaigns and communication activities, providing results and actionable insights to the Marketing Manager
- Help manage and grow engagement across ATPI’s owned media channels.
Qualifications:
- Bachelor’s degree in marketing, Communications, or a related field.
- 3 + years related experience in B2B Marketing
- Proven experience in search engine marketing, social media advertising, and email marketing
- Prior experience with tools like HubSpot, Canva, Google Analytics, Adobe Indesign & Illustrator
Requirements:
- Strong copywriting and content creation skills, with the ability to write persuasively and clearly for various mediums (digital, marcom, thought leadership, award nominations).
- A keen eye for design and visual aesthetics
- Ability to work independently and collaboratively with cross-functional teams.
- Excellent organisational skills with the ability to manage multiple projects simultaneously.
- TMC background is preferred but not mandatory.
Applications and CVs should be sent to:
Philippines: [email protected]
India: [email protected]
We are currently looking for a Key Account Manager to join their team in Mumbai in order to manage clients based in Singapore. This role will drive customer retention and increase existing client business by representing a single point of contact for customers. If you are a people person with great communication skills and who finds satisfaction in providing an exemplary customer experience then this could be the role for you.
Key Responsibilities
- Maintaining and expanding client relationships through regular client contact and communications with internal teams.
- Renegotiation of client contracts where necessary and ensuring retention of ATPIs client base.
- Managing the profitability of existing clients.
- Carrying out implementation of new clients won.
- Carrying out Management Information analysis and providing consultative analysis to the client on a regular basis.
- Building good working relationships with the Sales & Operations Managers and their respective teams.
- Maintaining accurate records in company designated database Microsoft Dynamics.
- Assisting credit control by ensuring clients are paying to contracted terms.
- Providing a monthly report to Head of Account Management on key achievements, activities, focus areas and requirements for your region.
- Any task as delegated by management
Requirements
- Bachelors degree preferred
- 5 years of experience in Customer Service and Account Management
- CRM – Salesforce knowledge preferable
- Well presented, Energetic, Analytical, and Customer Focused.
- Travel Management Company (TMC) Account Management experience is preferred but not essential.
Interested candidates share your cv on [email protected]
The role of the Regional Account Manager is to drive all aspects of the assigned customer portfolio including but not limited to retention, contract negotiation, implementation, upselling of ATPI products and services, and conducting business reviews.
Key Responsibilities
- Meet client retention and account profitability targets
- Increase revenues by means of Up-Selling and Cross-Selling through a consultative approach, ensuring solutions meet customer’s needs
- Develop and execute business plans, implement key deliverables and measure results
- Manage new business implementation
- Carrying out Management Information analysis and providing consultative analysis to the client on a regular basis
- Building good working relationships with the Sales & Operations Managers and their respective teams
- Maintaining accurate records in company-designated database – Microsoft Dynamics
- Ensure timely settlement of customer payments where required and necessary as per contractual obligation
- Providing a monthly report to the Head of Account Management on key achievements, activities, focus areas and requirements for your region
- Any task as delegated by management
Requirements
- Bachelor’s degree preferred.
- 5 Years’ experience in Customer Experience and/or Account Management
- Well presented
- Energetic, Analytical, and Customer Focused.
- Travel Management Company (TMC) Account Management experience preferred.
To apply please send your CV to [email protected]
Responsibilities & Authorities:
- Ensures the development and performance of all facets of Sales in all market to achieve maximum profitability and growth in line with the company’s sales targets.
- Meets new sales targets- gross sales and income.
- Sells products and services to prospective customers
- Identifies key/strategic customers, agrees on the key customer strategy and an annual programme for visits with each Key Account Manager to maintain and find ways to upsell the Client and ensures that action plan is in place for each key customer to achieve customer intimacy for the delivery of value to the business.
Job Specifications
Education:
- Bachelors Degree in Marketing and sales or any related courses is preferred
Experience:
- At least 3-5 years experience in sales.
Send resumes to [email protected]
Responsibilities & Authorities:
- Looks after global offices’ status and escalates and recommends to Immediate Superior possible course of action.
- Handles daily invoicing and all queries and disputes re invoices raised including weekly disputes. Ensures all invoices and disputes are settled promptly for payments at all times.
- Coordinates with Management in charge for any client requisitions for any deviations from Discovery.
- Coordinates with Management in charge for any client-contracted auto-scheduling of invoices.
- Promptly reports to Management any critical and risky client payment issues.
- Makes sure that all clients settled correct payments and are current.
Job Specifications
Education:
- Bachelors Degree in any business course.
Experience:
- Minimum of 3 years experience in Finance handling Billing and Credit and Collection.
Experience in the travel industry is a plus. - Hands on experience in MS Office programs and must be tech savvy.
Send resumes to [email protected]
Responsibilities & Authorities:
- Promptly executes all facets of respective ASC especially making sure that reservations quality, response time commitment to clients, lowest most direct flight pricing, class alternative via transit point that might be cheaper, set productivity, and customer service standard among others are met to ensure client satisfaction and fulfillment of contracts including all agreed procedures and work instructions per client reservations requests and if needed, ticketing requirements. This includes:
- Makes sure that all relevant and required ATPI tools and QC are being utilized for every booking request geared towards providing offer at its cheapest and most direct flight.
- Ensures implementation of all clients formats, contracts, requirements, expectations including endorsement from and to Business Hours Team are diligently accomplished on a daily basis. That all endorsements are accomplished according to agreed protocols and communicated for any challenges to respective client owners at office hours. This includes participation on Sales and KAM meetings with clients if needed
- Books flights to the best timetable and cheapest airfare to achieve safe and on time joinship of customer/client and makes notations via standards if otherwise. Further, that that all booking contents should have best price and advice on immigration formalities to ensure safe departures at all times.
Job Specifications
Education:
- Bachelors Degree in Travel/Tourism or any related courses is preferred
Experience:
- At least 3 years experience in an airline or travel industry.
Send resumes to [email protected]
Responsibilities & Authorities:
- Implements and fulfils all agreed procedures and work instructions per customer reservations and if needed, ticketing requirements.
- Makes sure that all relevant and required ATPI tools; FV, AA, waitlist watcher, etc. are utilized at all times for every booking as a final result of booking offer is the cheapest most direct flight. Price and seat hawking manual procedures (CQC-continuous quality control) are done diligently and continuously to achieve the above.
- Makes sure that all programs and tools of ATPI from bars and pars, POS, Discovery, and other tools are learned and used at all times.
Job Specifications
Education:
- Bachelors Degree in Travel/Tourism or any related courses is preferred
Experience:
- Fresh graduate is acceptable
Send resumes to [email protected]
Responsibilities & Authorities:
- Handles daily invoicing and all queries and disputes re invoices raised including weekly disputes. Ensures all invoices and disputes are settled promptly for payments at all times.
- Coordinates with Management in charge any client requisitions for any deviations from Discovery.
- Coordinates with Management in charge any client-contracted auto-scheduling of invoices.
- Promptly reports to Management any critical and risky client payment issues.
- Makes sure that all clients settled correct payments and are current.
Job Specifications
Education:
- Fresh Graduate or Bachelors Degree in any business course.
Experience:
- With or without experience in Finance. Experience in the travel industry is a plus.
Send resumes to [email protected]