OVERALL, PURPOSE OF THE ROLE
To provide effective and inspiring account management to ATPI Clients in the energy sector, ensuring the on-going development of their global travel programme.

Develop, design, implement and maintain client business plans and KPI’s which are aligned to the identified needs of ATPI Clients and the brands.

You will be a true Customer Champion and expert in your field offering innovative and strategic solutions to your clients. You will possess exceptionally high standards of performance and will be skilled at communicating, presenting and support in renegotiating client agreements.

You will have a strong, commercially orientated background gained within the Travel Management sector along with demonstrated international Account Management experience.

Your skills and experience will help to communicate and lead across markets to deliver exceptional results. You will have achieved success through your ability to identify opportunities and solve problems that create real commercial value.

RESPONSIBILITIES
• Maintain successful stakeholder(s) ATPI/ ATPI Clients relationships through development, understanding and management.
• To effectively be able to develop measurable and mutually agreeable annual business plans which will be reviewed and updated regularly.
• Ensuring the ATPI client company profile is kept up to date and used as a working document to ensure all key ATPI stakeholders are kept up to date with potential changes in client profile.
• Continually review account structure and enhance service specifications and product offerings to enable ATPI to retain and grow with ATPI Clients.
• Key focus on retention, client contract compliance and expansion and organic growth of portfolio to avoid business churn and communicating the same across departments as necessary to ensure feasible resource planning.
• Ensure any solutions and processes agreed on or in place are validated with the relevant departments within ATPI to ensure that the client experiences a good quality standard from ATPI.
• To develop good business planning documents and account performance to be able to provide senior management with regular and accurate information.
• Development of valued relationships and networks, developing and reviewing business performance and looking towards new opportunities whilst making sound recommendations and acting as a trusted point of contact
• Providing monthly MI/reporting to Global Management Information to Travel Manager and senior stakeholders within the client base and ATPI respective local/regional Account Managers. Analyse MI to identify trends and savings opportunities, or policy recommendations to share proactively.
• Identify potential issues and discuss possible solutions with your line manager and other stakeholders as appropriate.
• Participate in maintaining controls over aged debt and finance related matters.
• Develop a strong network of supplier contacts and relationships preserving the ATPI brand reputation at all times as well as being a go to person for ATPI Clients when working with ATPI or client preferred suppliers.
• Adopt a consultative approach with clients on global and regional supplier agreements and provide intelligence on industry standards and how they relate to current client agreements, ensuring we are providing proactive recommendations and supporting the client on future supplier agreements.
• Provide a clear strategy and lead communication with account managers globally, ensuring we are working towards the overall global client objectives. Use CRM and SharePoint to document all information required by respective servicing offices to stay informed and up to date on changes to the client requirements.
• Evidence visibility in ATPI Clients’ key operating locations, building relationships across the organization.
• Work closely with ATPI Network Partners to ensure their full understanding of the client requirements at local and global level.
• Organise and attend extra-curricular events appropriate to business needs and clients transacted from the office with the objective of building and maintaining networks – both with suppliers and clients.
• Stay abreast of industry developments to help inform the client of future changes that will affect their travel programme in the immediate and long-term future.
• To safeguard the culture and entrepreneurial spirit of ATPI – ensuring that we inspire and value our clients and ATPI Colleagues.
• Support and or lead implementations on new business as required.
• Active involvement during initial implementation and ability to own and lead implementation of potential new parts of the business.

QUALIFICATIONS: SKILLS & EXPERIENCE
• Highly organised, focused attention to detail and quality orientation
• Positive established relationships in multiple departments and regions would be a benefit
• Comprehensive understanding of travel management company operations from front line to online booking through to reporting data
• Fully conversant in MS office – Word, Excel, PowerPoint & SharePoint
• Self-confident with the ability to inspire confidence in others
• Relates well to all levels of personnel both inside and outside the organisation
• Proven evidence that builds rapport easily, builds constructive and effective relations, and can use diplomacy and tact
• Ability to multitask and manage multiple projects
• Ability to influence without direct authority, effective management, and motivation skills
• Excellent communication skills both verbal and written
• Commitment to delivering a consistently high quality of service, exceeding client expectations
• Ability to adjust behaviour to handle different clients and understand their needs
• Ability to be culturally aware and mindful of different working practices
• Strong client-facing negotiation skills
• Highly resilient – remaining calm and stable under pressure
• Ability to think logically, use creativity to solve problems, lateral thinker and ability come up with solutions
• Excellent administration, planning and organisational skills
• Excellent numeracy/analytical skills – makes rational, realistic, and sound decisions
• The ability to work to deadlines and prioritise own workload
• A positive, proactive attitude, flexible approach, and enthusiastic manner
• Positive self-starter who has a real desire to exceed customers’ expectations

Are you interested?

Send your CV to [email protected]

Location: Paris, Nice, France
Employment Type: Full-time, Hybrid

About Us:

ATPI is a leading travel management company with a strong local reputation in the maritime sector and an established presence in the French corporate market. As part of our growth strategy, we are looking for a motivated and dynamic professional to drive business expansion, particularly within the small and mid-sized corporate business segment across various industries, while strengthening and nurturing relationships in our core maritime sector.

Role Summary:

The Business Development Manager will be responsible for both acquiring new profitable clients in accordance with annual budgeted targets and managing relationships with existing accounts. This dual-focused role requires a proactive individual with a strong sales acumen, a deep understanding of client relationship management, and the ability to navigate complex business needs in the corporate and maritime travel sectors. The successful candidate will build and manage a targeted local pipeline, identify growth opportunities, tailor travel solutions to meet customer requirements, and ensure exceptional service delivery to build long-term partnerships.

Key Responsibilities

Sales Development:

• Proactively identify and secure new business opportunities in the small and mid-sized corporate market in France
• Leverage the company’s established reputation to solidify and expand market share in the maritime industry.
• Build, maintain and manage a prospective customer database as agreed with the Managing Director.
• Support new multinational opportunities originating from our partner network team
• Conduct market research to identify trends, client needs, and competitive positioning.
• Develop and present tailored sales pitches and proposals to potential clients, highlighting ATPI’s value proposition and expertise.
• Negotiate the terms of an agreement to close sales.
• Achieve and exceed sales targets through strategic planning and effective pipeline management.
• Ensure that the CRM is kept up to date in accordance with agreed guidelines and reflects all sales activities undertaken and planned.
• Develop the company brand and represent ATPI in the marketplace at industry events and trade organizations as a leader in the industry.
• Maintain industry expertise of innovations, trends, challenges, and obstacles for both the Travel and Maritime industries.
• Conduct all sales activities with the highest degree of professionalism and integrity

Account Management:

• Serve as the primary point of contact for assigned accounts, ensuring excellent service and satisfaction.
• Build and maintain strong, long-term relationships with key decision-makers.
• Monitor client accounts to identify opportunities to increase client profitability through initiatives such as upselling or cross-selling.
• Resolve issues promptly, ensuring seamless travel management for clients.
• Liaise with local operational teams and leaders to ensure excellent service delivery, assisting issue resolution, and client communication/escalation
• Develop quality business planning documents and account performance to provide senior management with regular and accurate information.
• Provide monthly MI/reporting to Travel Manager and senior stakeholders within the client base and ATPI respective Regional / Global Account Managers. Analyse MI to identify trends and savings opportunities, or policy recommendations to share proactively.
• Participate in maintaining controls over aged debt and finance related matters.
• Develop a strong network of supplier contacts and relationships supporting the ATPI brand reputation as well as being the primary point of contract for ATPI Clients when working with their preferred suppliers.
• Support implementations for new business as required.

Collaboration and Strategy:

• Work closely with internal teams & stakeholders, including operations, bid management, finance, and marketing, to ensure the delivery of client-focused customized solutions.
• Provide market insights and feedback to inform business strategy and product development.
• Represent the company at industry events, conferences, and networking opportunities to increase brand visibility.
• Maintain a good understanding of ATPI’s tools, technology and products

Qualifications and Skills:

• Proven experience in sales and account management, preferably within travel management.
• Strong knowledge of the corporate travel landscape and its specific challenges, with an understanding of the maritime sector as an advantage.
• Demonstrated ability to build and maintain client relationships at all levels.
• Results-driven with a track record of meeting and exceeding sales targets.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Proficient in French and English (written and spoken).
• Strong organizational skills and the ability to manage multiple priorities.
• Excellent Microsoft Word, PowerPoint, Excel Skills and experience using a CRM system
• Demonstrated experience with Social Media for business (preferably LinkedIn)

What We Offer:

• Competitive salary with performance-based incentives.
• Hybrid work environment offering flexibility and work-life balance.
• Opportunities for professional growth within a market-leading company.
• A supportive and collaborative team culture.

How to Apply:

If you are passionate about driving business growth, building strong client relationships, and contributing to the success of a market leader in travel management, we would love to hear from you. Please submit your application, including your CV and a cover letter to [email protected]

Are you interested in working in a friendly and team-oriented environment to manage the travel of multiple corporate & marine clients and support the continued growth at ATPI France?

ATPI France is looking for motivated and talented travel consultants with Amadeus GDS experience!
These full-time positions will be based in the Paris region (Ruel Malmaison) or Nice, with a hybrid work schedule (2 days home working/per week)

CLIENTS: MULTINATIONAL / OFFSHORE / MARINE / FRANCE CORPORATE

Hours: Monday to Friday from 08:30-16:30 & 10:00-18:00 am – on a rotating basis (1 week out of 2).  35 hours/per week.

Responsibilities

• Provide advice, pricing and ticketing of travel-related services and products (air, hotel, car, rail) for business travellers, in French and/or English
• Manage reservations, modifications, and cancellations of individual and/or group travel bookings
• Prepare and execute travel booking quotes and/or order confirmations in accordance with the company’s travel policy
• Price complex travel requests
• Control and monitor the quality of bookings
• Assist the client in case of problems and manage disputes
• Use the list of referenced suppliers
• Ensure customer incident reporting and savings
• Participate in any project-related work

Skills/Experience

• You have previous experience of working in a similar position.
• You have a perfect knowledge of the GDS AMADEUS
• You master written/spoken English
• You are experienced with Microsoft Office tools.
• You have excellent interpersonal skills, a sense of service, and are solution-driven.
• You are used to working in a team as well as autonomously and you are recognized for your curiosity, creativity, rigour, dynamism, and sense of service.

Are you interested?

Send your CV to [email protected] and [email protected]

The Digital Services/E-Commerce Account/Product Executive is to offer comprehensive support and direction to both clients and colleagues with all online products offered by ATPI. To support Business Development, Account Management, and Operational Management Teams to deliver efficient and cost-effective processes and solutions.

Areas of Accountability         

• Maintain, build, test, and update ATPI applications.
• Produce prompts and procedures for all tools and update all departments ensuring documentation is updated and communicated to all departments.
• Test and implement products before deployment.
• To help resolve system queries from clients and colleagues via email.
• Ensure that incoming calls are answered promptly and professionally in line with the business customer service standards.
• Have a positive, creative, collaborative attitude and be willing to work as a team to accomplish goals.
• Maintain clear communication with the team on development progress, including outstanding items required for timely completion and deadline commitments.
• Ensure the customer receives the best tool for their requirements to achieve maximum adoptions.
• Establish key relationships with new and existing suppliers to support e commerce services and products.
• Improve fulfilment methods to increase the efficiency of the team and reduce costs in the process.
• To assist with profile maintenance, both manual updates and via an upload process when needed.
• Working GDS queues and PNR processing and troubleshooting.
• Import and testing of client preferred vendor rates.
• Provide sales, agent, or client training via onsite, webinar, or written material when needed.
• Other duties and responsibilities may be assigned or required from time to time as the client needs may change.

Knowledge and Skill Required:

• Online Product Administration certification in 1 of the following OBT’s: Concur, atriis, Cytric, Kontrol, or Serko.
• Minimum 2 years working in an E-Commerce role.
• Minimum 3 years Travel agency industry experience
• GDS system proficient (Amadeus preferred)
• Microsoft Office skills
• Strong project management, organizational, critical thinking, and time management skills
• Ability to communicate both verbally and written with diverse audiences.
• Detail-oriented; productive without compromising quality.
• Self-starter with the ability to have the freedom to make decisions, program, test results are satisfactory, and report results to team members and clients.
• Must be able to multi-task and prioritize meeting daily deadlines and capable of operating in a fast-paced dynamic environment.
• Able to work in cross-functional teams and across regional boundaries.

Send resumes to [email protected].  You must be authorized to work in the US.

About ATPI Marine & Energy

ATPI is a global leader in travel management solutions, purpose-built for the Offshore, Marine, Energy, and Mining sectors. Our mission is to innovate, empower, and deliver real value through partnership and foresight. With offices across the globe and deep expertise in complex, specialist travel, we help organizations navigate the world reliably and efficiently.

At ATPI, our people are at the heart of everything we do. We believe in creating a culture of collaboration, continuous improvement, and bold thinking.

The Role

As an Account Manager, you’ll be the trusted advisor and strategic partner for a portfolio of key clients, primarily in the Energy and Marine sectors. You’ll be instrumental in building long-term relationships, driving value through our travel solutions, and ensuring that every client touchpoint reflects the world-class service ATPI is known for.

You’ll collaborate cross-functionally with internal teams to deliver custom solutions, foster client success, and contribute to our ongoing growth in North America.

What You’ll Do

Be the primary contact and relationship owner for assigned clients, ensuring high satisfaction, retention, and growth.

Align client objectives with ATPI’s solutions, creating customized strategies and measurable roadmaps.

Identify opportunities for account expansion, consult on supplier agreements, and lead performance reviews.

Ensure seamless execution of travel programs through close collaboration with operational teams.

Deliver impactful reporting, insights, and recommendations using ATPI’s advanced technologies.

Represent ATPI at industry events and client meetings as a knowledgeable, confident brand ambassador.

Maintain CRM records with accurate, detailed activity and client intelligence.

Stay up to date on industry trends, competitor movements, and innovation.

What We’re Looking For

Experience:

3–5 years in Account Management

Travel Management background highly desirable

Skills & Mindset:

• A proactive relationship-builder with outstanding communication and presentation skills
• Analytical thinker with the ability to turn data into insight and action
• Confident in negotiating, problem-solving, and influencing at all levels
• Skilled at creating compelling proposals and tailored presentations
• Agile and adaptable, comfortable in a fast-paced, ever-evolving industry
• Curious and commercially minded, with an eye on new opportunities
• Proficient in Microsoft Office and CRM tools; social media savvy (LinkedIn preferred)
• Willingness to travel domestically and internationally as needed

Why Join ATPI Marine & Energy?

• Competitive base salary and benefits package
• Opportunity to grow with a global company that values innovation and impact
• Access to industry memberships, professional development, and networking events
• A high-energy, collaborative team with a shared mission to drive success in specialist travel

Ready to Navigate the Future of Specialist Travel?

Apply today with your resume and a brief cover letter to: [email protected]

ATPI Marine & Energy is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position Overview:

ATPI Marine & Energy is a globally recognized leader in specialist travel management, providing tailored solutions to the energy, marine, and offshore industries. With a strong focus on operational efficiency, safety, and cost optimization, ATPI Marine & Energy supports complex and high-volume travel requirements across the globe.

As Senior Director for Sales and Account Management, North America, you will play a critical role in driving commercial growth and strengthening client relationships across the region. This leadership position is responsible for developing and executing strategic sales plans, identifying new business opportunities, and fostering long-term partnerships with key clients. The ideal candidate will bring exceptional leadership skills, a proven track record in sales and account management, and an in-depth understanding of the North American market. Experience in the travel industry, particularly within corporate or specialist sectors, is essential.

This role will be based at ATPI’s North America headquarters in Houston, Texas.

Position Overview:

The Senior Director for Sales and Account Management, North America, will be responsible for leading and driving the sales and account management strategies across the North American region. This pivotal role involves developing and executing sales plans, nurturing client relationships, and maximizing revenue opportunities. The ideal candidate will possess strong leadership skills, a proven track record in sales and account management, and a deep understanding of the North American market landscape. A comprehensive understanding of the travel industry, along with direct work experience in this sector, is a prerequisite.

Key Responsibilities:

• Strategic Leadership: Develop and implement strategic sales and account management plans to achieve revenue targets and business objectives in alignment with company goals.
• Team Management: Lead, mentor, and motivate a high-performing sales and account management team to drive results, foster a culture of excellence, and ensure professional development opportunities.
• Client Relationship Management: Build and maintain strong relationships with key clients, understanding their needs, anticipating challenges, and providing solutions to enhance satisfaction and loyalty.
• Business Development: Identify and pursue new business opportunities, partnerships, and market segments to expand the company’s presence and revenue streams in the North American market.
• Sales Performance Monitoring: Establish key performance indicators (KPIs) and metrics to measure sales performance, analyze data insights, and implement strategies for continuous improvement.
• Collaboration: Work closely with cross-functional teams including marketing, product development, and operations to ensure alignment of sales initiatives with overall business objectives and customer needs.
• Market Analysis: Stay abreast of industry trends, competitive landscape, and market dynamics to inform sales strategies, identify emerging opportunities, and mitigate potential risks.
• Budget Management: Develop and manage sales budgets, forecasts, and financial targets, ensuring efficient allocation of resources and optimal return on investment.
• Compliance and Ethics: Ensure adherence to company policies, industry regulations, and ethical standards in all sales and account management activities.

Qualifications:

• Minimum of 5 years of experience in sales and account management roles, with at least 5 years in a leadership capacity.
• Extensive experience in B2B sales, with direct work experience in the Travel Management industry as a prerequisite.
• Demonstrated success in driving revenue growth, managing large client portfolios, and negotiating complex contracts.
• Strong leadership, communication, and interpersonal skills, with the ability to influence and inspire teams and stakeholders at all levels.
• Strategic thinker with analytical acumen, problem-solving abilities, and a results-oriented mindset.
• Deep understanding of the North American market landscape, industry trends, and customer dynamics.
• Proficiency in CRM systems and Microsoft Office Suite.

Company Culture:

We foster a dynamic, collaborative, and inclusive work environment where innovation and excellence are celebrated. Our commitment to diversity, equity, and inclusion is reflected in our culture, policies, and practices.

If you are a strategic leader with a passion for driving sales excellence and fostering client relationships, we invite you to join our team and make a meaningful impact on our continued growth and success in North America.

ATPI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their suitability for this role to Wendy Soileau at [email protected].

 OVERALL PURPOSE OF THE ROLE

Under the guidance and supervision of the Team Leader, consistently do bookings and liaise with clients on their travel plans and get them cost effective fares with the optimal routing.

RESPONSIBILITIES

·       Familiar with Global Distribution System (Galileo, Amadeus), Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketing

·       Respond to client’s email within the Service Level Agreement (SLA)

·       Knowledge of Reservation, Ticketing, Issue, Re-issue, Re-scheduling, Refund

·       Handle client’s documents requirements for VISA applications

·       Understand the client’s needs in order to provide efficient service at all times

·       Provide the most cost effective and best / optimal fare to the client with the swiftest routing that makes the travel convenient for the Client

·       Handle client’s feedback and escalate any complaints to the Team Leader and Manager

·       Follow up and keep track of ticketing deadlines and schedule changes and inform clients

QUALIFICATIONS: SKILLS & EXPERIENCE

·       Fluent in English, oral and written

·       Possesses a basic Diploma/Bachelor Degree, preferably in Travel

·       Minimum 3 years of experience in the Travel Industry

·       Able to communicate with a wide range of people at all levels, both within and outside the Company

·       Previous experience in Marine Travel, using any GDS, and working with Airline Nett Fare products is preferable

Applications and CVs should be sent to:

[email protected]

 OVERALL PURPOSE OF THE ROLE

As the dedicated Global Account Manager, you are responsible for all aspects of the clients’ travel programme.

This includes implementation, business planning, client reviews, retention and contract negotiation.

You are responsible for establishing and maintaining ATPI and customer relationships with key decision makers in multiple countries and regions

RESPONSIBILITIES

·       Manage all aspects of the clients’ travel programme and be the 1st point of contact

·       Meet client retention and account profitability targets

·       Drive globalization, booking process efficiency and policy compliance across all client markets

·       Offer proactive and consultative solutions to clients and increase revenue by up selling ATPI products and services

·       Participate in business forecast and budget planning

·       Develop and execute business plans, implement key deliverables, and measure results

·       Develop, measure and report on Service Level Agreements and Key Performance indicators

·       Create and manage business improvement plans and conduct client business reviews

·       Manage operational, global/regional reporting requirements

·       Ensure timely settlement of customer debts where required and necessary as per contractual obligation

·       Act as main contact point for client Executive team

·       Maintain ATPI supplier and industry relations

·       Provide regular reports and presentations internally to ATPI stakeholders to the performance of the account

QUALIFICATIONS: SKILLS & EXPERIENCE

·       Minimum 5 years of account management experience in Travel Management Company managing global or regional accounts

·       Cultural awareness of global markets

·       Project management experience

·       Knowledge of contract management, strong negotiation, and analytical skills

·       Ability to interact with all levels of stakeholders and influence decision makers

·       Fluent in oral and written communication skills, including public speaking and presentations

·       Confident in liaising with senor stakeholders both internally and with the client

·       Proficiency in Microsoft Word, Excel, and PowerPoint

Applications and CVs should be sent to:

[email protected]

Join Our Team at ATPI Taiwan!

ATPI is a global leader in travel management, specializing in corporate, marine, energy, and sports sectors. With a presence in over 100 offices worldwide, we are dedicated to delivering what really matters to our clients.

Our goal in Taiwan is to become the No.1 TMC. We believe that by recruiting a passionate team and providing the best travel booking services, we can achieve this goal in the foreseeable future! We are currently actively recruiting Sales Manager. Sales Manager responsible for the development and performance of all facets of Sales in Taiwan to achieve maximum profitability and growth in line with the company’s sales targets.

Key Responsibilities:

• Identify, prospect, and secure high-value corporate clients.
• Effectively managing and driving the sales cycle from prospection (RFPs) through to successful closure
• Build and nurture relationships with decision-makers and stakeholders in the market, as well as local organizations, industry associations, and key stakeholders to create a strong referral pipeline.
• Develop and implement comprehensive sales strategies to meet and exceed revenue targets.
• Negotiate and close complex contracts, delivering customized travel solutions to meet client needs.
• Collaborate with internal teams to ensure seamless onboarding and service delivery.
• Stay informed about industry trends and competitive landscape to identify new opportunities.

Qualifications:

• Sales Experience: 5+ years of proven success in B2B sales, preferably in the TMC or corporate services industry.
• Local Connections: Demonstrated ability to establish and leverage relationships with local organizations, associations, and networks to drive referrals.
• Results-Oriented: Proven track record of meeting or exceeding sales targets, particularly with mid-to-large enterprises.
• Relationship Building: Strong interpersonal skills with a focus on building long-term partnerships.
• Strategic Thinking: Ability to develop and execute targeted sales plans that deliver measurable results.
• Communication Skills: Excellent negotiation, presentation, and written communication abilities.
• Market Knowledge: Familiarity with the Taiwan market, including industry trends and key business drivers.
• Language Proficiency: Fluency in English and Mandarin is required.

Benefits:

• Competitive salary
• Comprehensive health insurance coverage.
• Opportunities for professional development and training.
• Collaborative and supportive work environment.
• Potential for career advancement within a global organization.

Applications and CVs should be sent to:

[email protected]

Join Our Team at ATPI Taiwan!

ATPI is a global leader in travel management, specializing in corporate, marine, energy, and sports sectors. With a presence in over 100 offices worldwide, we are dedicated to delivering what really matters to our clients.

Our goal in Taiwan is to become the No.1 TMC. We believe that by recruiting a passionate team and providing the best travel booking services, we can achieve this goal in the foreseeable future! We are currently actively recruiting Travel Consultants. Travel Consultants are the most important part of achieving this goal. We look forward to working with energetic and passionate individuals to strive towards becoming the best TMC.

Key Responsibilities:

• Understand clients’ travel policy and business needs to provide efficient and personalized services.
  • Offer cost-effective and optimal travel options, ensuring convenience and satisfaction.
  • Manage ticketing deadlines, schedule changes, and keep clients informed promptly.
  • Address client feedback and escalate concerns to the appropriate channels.

Qualifications:

• Proven experience as a Travel Consultant or in a similar customer service role is a must.
  • Proficiency in travel booking software and Global Distribution Systems (GDS) is a strong plus
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Ability to handle unforeseen issues calmly and effectively.

Benefits:

• Competitive salary
• Comprehensive health insurance coverage.
  • Opportunities for professional development and training.
  • Collaborative and supportive work environment.
  • Potential for career advancement within a global organization.

Applications and CVs should be sent to:

[email protected]

DEPARTMENT: Digital Services

REPORTING TO: Digital Services Manager – Asia

JOB SUMMARY: The purpose of the role is to offer comprehensive support to both clients and colleagues with all online products offered by ATPI.

To support the Operational & Commercial Teams to deliver efficient and cost-effective processes and solutions.

This position plays a vital role in implementing and maintaining various products and systems, while providing excellent customer service and technical assistance to both internal and external stakeholders.

Duties and Responsibilities

• Online booking tool support: Have a good understanding of all ATPI 3rd party online booking tools to be able to provide support in trouble shooting issues or answering OBT related questions.
• Setting up ATPI solutions/Technology: configuration and setting up various ATPI products and solutions.
• To support answering emails or calls relating to all ATPI products and technology as well as 3rd party products.
• Collaborate with cross-functional teams such as Finance, Sales, Operations and/or technical teams to ensure a smooth transition and successful implementation.
• Documentation and Reporting: Create and maintain documentation related to the implementation and support of digital solutions. To document workflows, processes, known issues, and solutions to assist users and provide guidance.
• Collaboration and Communication: To work together and communicate with various stakeholders, end-users, vendors, and management. To ensure that everyone is informed about implementation progress, updates, and any changes or issues related to digital solutions.
• Profile Maintenance: Assist with profile maintenance, both manual updates and via an upload process.
• Work with other departments within ATPI to ensure all tasks are carried out effectively.
• General system maintenance updates.
• Maintenance of Online booking tools: This may require updates on the travel policy, custom fields, or system configuration.
• Presales – supports in RFP such as providing documentation, presentation materials to RFP team and conducting RFP presentation.
• Implementing Digital Solutions: OBT implementation which requires configuration of the site, attending meetings, conduct end to end testing and conducting trainings to both client and ATPI staffs

Key Experience, Knowledge & Skills

• Minimum 2 years working in the Travel agency industry will be an advantage.
• GDS (Global Distribution System) system proficient
• Attention to detail, accuracy, and ability to work under pressure.
• Able to use own initiative and think logically when reviewing system.
• Excellent written communication skills
• Ability to multitask.
• Experience in implementing or supporting Online booking Travel is an advantage
• Basic Excel knowledge
• Excellent communication and interpersonal skills to effectively engage with clients and internal teams.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Problem solving skills to address clients’ challenges and find effective solutions.
• Self-starter, Resourceful and ability to work independently and collaborate effectively in a team-oriented environment.

Applications and CVs should be sent to:

[email protected]

ATPI is on the lookout for an experienced Marketing Executive to join our dynamic and fast-growing marketing team in Asia. This role involves supporting and executing a range of marketing initiatives, combining creativity, strategic insight, and analytical skills to drive our brand forward. We’re seeking a candidate with a keen eye for detail, a flair for graphic design, and exceptional wordsmithing abilities. If this sounds like you, we want to hear from you. Join us and be part of something extraordinary!

Key Responsibilities include but are not limited to the following:

• Support market research and analysis to assess trends, brand awareness, and competitive landscapes.
• Contribute to the development of story ideas and opportunities to enhance ATPI’s thought leadership, to drive awareness, engagement, and virality.
• Support the creation of compelling content for digital platforms, presentations, and other marketing materials, ensuring timely delivery.
• Provide support on-site events, trade shows, and webinars to promote ATPI’s services.
• Collaborate with commercial teams to understand business goals and create impactful communications that build advocacy for ATPI.
• Assist in the planning and execution of BTL marketing campaigns targeting specific objectives and demographics.
• Compile and report on campaigns and communication activities, providing results and actionable insights to the Marketing Manager
• Help manage and grow engagement across ATPI’s owned media channels.

Qualifications:

• Bachelor’s degree in marketing, Communications, or a related field.
• 3 + years related experience in B2B Marketing

• Proven experience in search engine marketing, social media advertising, and email marketing
• Prior experience with tools like HubSpot, Canva, Google Analytics, Adobe Indesign & Illustrator

Requirements:

• Strong copywriting and content creation skills, with the ability to write persuasively and clearly for various mediums (digital, marcom, thought leadership, award nominations).
• A keen eye for design and visual aesthetics
• Ability to work independently and collaboratively with cross-functional teams.
• Excellent organisational skills with the ability to manage multiple projects simultaneously.
• TMC background is preferred but not mandatory.

Applications and CVs should be sent to:

Philippines: [email protected]

India: [email protected]

We are currently looking for a Key Account Manager to join their team in Mumbai in order to manage clients based in Singapore. This role will drive customer retention and increase existing client business by representing a single point of contact for customers. If you are a people person with great communication skills and who finds satisfaction in providing an exemplary customer experience then this could be the role for you.

Key Responsibilities

• Maintaining and expanding client relationships through regular client contact and communications with internal teams.
• Renegotiation of client contracts where necessary and ensuring retention of ATPIs client base.
• Managing the profitability of existing clients.
• Carrying out implementation of new clients won.
• Carrying out Management Information analysis and providing consultative analysis to the client on a regular basis.
• Building good working relationships with the Sales & Operations Managers and their respective teams.
• Maintaining accurate records in company designated database Microsoft Dynamics.
• Assisting credit control by ensuring clients are paying to contracted terms.
• Providing a monthly report to Head of Account Management on key achievements, activities, focus areas and requirements for your region.
• Any task as delegated by management

Requirements

• Bachelors degree preferred
• 5 years of experience in Customer Service and Account Management
• CRM – Salesforce knowledge preferable
• Well presented, Energetic, Analytical, and Customer Focused.
• Travel Management Company (TMC) Account Management experience is preferred but not essential.

Interested candidates share your cv on [email protected]

The role of the Regional Account Manager is to drive all aspects of the assigned customer portfolio including but not limited to retention, contract negotiation, implementation, upselling of ATPI products and services, and conducting business reviews.

Key Responsibilities

• Meet client retention and account profitability targets
• Increase revenues by means of Up-Selling and Cross-Selling through a consultative approach, ensuring solutions meet customer’s needs
• Develop and execute business plans, implement key deliverables and measure results
• Manage new business implementation
• Carrying out Management Information analysis and providing consultative analysis to the client on a regular basis
• Building good working relationships with the Sales & Operations Managers and their respective teams
• Maintaining accurate records in company-designated database – Microsoft Dynamics
• Ensure timely settlement of customer payments where required and necessary as per contractual obligation
• Providing a monthly report to the Head of Account Management on key achievements, activities, focus areas and requirements for your region
• Any task as delegated by management

Requirements

• Bachelor’s degree preferred.
• 5 Years’ experience in Customer Experience and/or Account Management
• Well presented
• Energetic, Analytical, and Customer Focused.
• Travel Management Company (TMC) Account Management experience preferred.

To apply please send your CV to [email protected]

Responsibilities & Authorities:

• Ensures the development and performance of all facets of Sales in all market to achieve maximum profitability and growth in line with the company’s sales targets.
• Meets new sales targets- gross sales and income.
• Sells products and services to prospective customers
• Identifies key/strategic customers, agrees on the key customer strategy and an annual programme for visits with each Key Account Manager to maintain and find ways to upsell the Client and ensures that action plan is in place for each key customer to achieve customer intimacy for the delivery of value to the business.

Job Specifications

Education:

• Bachelors Degree in Marketing and sales or any related courses is preferred

Experience:

• At least 3-5 years experience in sales.

Send resumes to [email protected]

Responsibilities & Authorities:

• Looks after global offices’ status and escalates and recommends to Immediate Superior possible course of action.
• Handles daily invoicing and all queries and disputes re invoices raised including weekly disputes. Ensures all invoices and disputes are settled promptly for payments at all times.
• Coordinates with Management in charge for any client requisitions for any deviations from Discovery.
• Coordinates with Management in charge for any client-contracted auto-scheduling of invoices.
• Promptly reports to Management any critical and risky client payment issues.
• Makes sure that all clients settled correct payments and are current.

Job Specifications

Education:

• Bachelors Degree in any business course.

Experience:

• Minimum of 3 years experience in Finance handling Billing and Credit and Collection.
  Experience in the travel industry is a plus.
• Hands on experience in MS Office programs and must be tech savvy.

Send resumes to [email protected]

Responsibilities & Authorities:

• Promptly executes all facets of respective ASC especially making sure that reservations quality, response time commitment to clients, lowest most direct flight pricing, class alternative via transit point that might be cheaper, set productivity, and customer service standard among others are met to ensure client satisfaction and fulfillment of contracts including all agreed procedures and work instructions per client reservations requests and if needed, ticketing requirements. This includes:
  • Makes sure that all relevant and required ATPI tools and QC are being utilized for every booking request geared towards providing offer at its cheapest and most direct flight.
  • Ensures implementation of all clients formats, contracts, requirements, expectations including endorsement from and to Business Hours Team are diligently accomplished on a daily basis. That all endorsements are accomplished according to agreed protocols and communicated for any challenges to respective client owners at office hours. This includes participation on Sales and KAM meetings with clients if needed
  • Books flights to the best timetable and cheapest airfare to achieve safe and on time joinship of customer/client and makes notations via standards if otherwise. Further, that that all booking contents should have best price and advice on immigration formalities to ensure safe departures at all times.

Job Specifications

Education:

• Bachelors Degree in Travel/Tourism or any related courses is preferred

Experience:

• At least 3 years experience in an airline or travel industry.

Send resumes to [email protected]

Responsibilities & Authorities:

• Implements and fulfils all agreed procedures and work instructions per customer reservations and if needed, ticketing requirements.
• Makes sure that all relevant and required ATPI tools; FV, AA, waitlist watcher, etc. are utilized at all times for every booking as a final result of booking offer is the cheapest most direct flight. Price and seat hawking manual procedures (CQC-continuous quality control) are done diligently and continuously to achieve the above.
• Makes sure that all programs and tools of ATPI from bars and pars, POS, Discovery, and other tools are learned and used at all times.

Job Specifications

Education:

• Bachelors Degree in Travel/Tourism or any related courses is preferred

Experience:

• Fresh graduate is acceptable

Send resumes to [email protected]

Responsibilities & Authorities:

• Handles daily invoicing and all queries and disputes re invoices raised including weekly disputes. Ensures all invoices and disputes are settled promptly for payments at all times.
• Coordinates with Management in charge any client requisitions for any deviations from Discovery.
• Coordinates with Management in charge any client-contracted auto-scheduling of invoices.
• Promptly reports to Management any critical and risky client payment issues.
• Makes sure that all clients settled correct payments and are current.

Job Specifications

Education:

• Fresh Graduate or Bachelors Degree in any business course.

Experience:

• With or without experience in Finance. Experience in the travel industry is a plus.

Send resumes to [email protected]