Moving beyond the routine contract reviews and service level agreement assessments, engaging in a comprehensive account management reviews during your next discussion is crucial. Here are key areas to explore:
Strategic Technological Investments:
Conduct an in-depth examination of your Travel Management Company’s (TMC) preparedness for the future, particularly in automation and AI. Gain insights into the technologies your TMC is investing in to augment efficiency and address operational challenges.
Contract Review and NDC Readiness:
Evaluate your NDC readiness and test it with your TMC partner. Your TMC should be committed to providing NDC content with minimal disruption, ensuring transparency on its impact. This is also an opportune time to review air and hotel contracts and explore consolidation with key suppliers to amplify buying power and meet airline volume targets efficiently.
Sustainable Travel Initiatives:
Probe into how your TMC aligns with your organisation’s sustainability goals. Delve into their methodologies for measuring, reducing, and offsetting Scope 3 business travel emissions. Conscientious choices in this regard can be informed by data presented at the invoice level.
Duty of Care and Wellbeing:
Duty of Care is paramount in ensuring the safety and well-being of employees on business trips. Discuss your travel policy with your Account Manager to guarantee its relevance and effectiveness in safeguarding travellers. Engage in a detailed discussion with your Account Manager to ensure the continued relevance and effectiveness of your travel policy in safeguarding travellers. Expect your TMC to provide Duty of Care tools and compliance trackers tailored to accommodate varying requirements.
In essence, engaging in a strategic dialogue with your Account Manager goes beyond compliance—it’s about fostering innovation, sustainability, and a genuine commitment to the safety and well-being of your travellers. Schedule a meeting with your TMC to delve deeper into these crucial aspects of your travel program.
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