Case Study: Peace of mind 24/7/365
Find out how Direct ATPI brought some much needed peace of mind to the travellers of this global leader in education
The client is a global leader in the education sector supporting tens of thousands of students. Headquartered in the UK, the majority of the client’s travel is between their locations in Europe, North America and Australasia, with some travel conducted to high risk destinations such as Iran and Sudan.
The client selected Direct ATPI to manage their travel in the summer of 2015. The initial motivation for the change of travel management company was global consolidation. There had previously been no global approach to travel, therefore the client wished to achieve a more consistent, company-wide programme with reduced leakage.
With the main objectives for moving to Direct ATPI met, the client realised they were not providing the necessary support for their staff whilst they were travelling for work. The client had Traveller Tracking System, which enables users to track and monitor where their travellers are located, however only the UK based procurement team had access to the tool. It was their responsibility to keep an eye on alerts and log-in after an incident to ascertain if any of their travellers were in close proximity. The team were concerned that they did not have the required resources or processes to react when an incident occurred, especially outside of UK office hours.
The client believed the gap in their duty of care provision was an accident waiting to happen, furthermore the addition of two incidents involving their travellers pushed duty of care to a priority. The company’s board were motivated to make the necessary changes. They required a comprehensive duty of care programme, which would guarantee that all travellers would be contacted should they be located near a critical incident.
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