Expertise header 3840 x 1440 (66)
Expertise header 3840 x 1440 (66)

Nanyang Technological University’s Art & Design Journey in Yogyakarta with ATPI

Client

Nanyang Technological University

Contact

Shefali Bhargava
Regional M.I.C.E Manager
Shefali.bhargava@atpi.com

The challenge

NTU’s School of Art, Design & Media (ADM) partnered with ATPI MICE for a meticulously crafted itinerary designed to immerse their stuff and students in the vibrant arts and historical tapestry of Yogyakarta, Central Java, Indonesia.

Key objectives

  • Seamless logistical coordination: Efficient ground transportation, accommodation suitable for a group of 30 people, and smooth transitions between destinations.
  • Culturally immersive experiences: Exploring iconic sites like Borobudur Temple while gaining authentic insights into Indonesian history and traditions.
  • Proactive problem-solving: Flexibility and immediate on-site support to navigate unexpected circumstances and maintain a positive group dynamic.

The solution

  • Dedicated M.I.C.E. Expertise: We assigned a highly experienced M.I.C.E. Manager to work directly with NTU, meticulously tailoring the itinerary and addressing their unique preferences.
  • On-the-ground Presence: Our M.I.C.E. Manager traveled with the group to Indonesia, providing constant coordination and ensuring quality control at every step. This proactive approach was crucial in managing unforeseen situations.
  • Adaptability in Action: When an excursion to Borobudur started late due to external circumstances, our M.I.C.E. manager demonstrated exceptional initiative. Recognising the group’s potential dissatisfaction, the manager quickly planned for lunch to be ready-with no cost attached to NTU upon their return to the hotel. This thoughtful gesture successfully diffused tension and demonstrated a commitment to excellent customer care.

The result

Despite the unforeseen delay, the trip was a resounding success. Well-organised transportation, inspiring cultural activities, and comfortable accommodations contributed to an outstanding M.I.C.E. experience in Indonesia. Positive post-tour feedback from the ADM’s  Senior Executive specifically highlighted our M.I.C.E. Manager’s quick thinking and dedication, emphasising the value of personalised attention.

“Huge compliments to ATPI for coordinating the trip for our students and faculty. I am very grateful for your kindness and work ethic to ensure things ran smoothly as possible. Your assistance in the trip planning is truly appreciated. We are looking forward to working with ATPI again!”

Jacinta D’Cruz, Senior Executive, Nanyang Technological University

Let ATPI Elevate Your Next M.I.C.E. Experience

This case study illustrates ATPI’s deep understanding of the M.I.C.E. sector. We go beyond logistics, combining dedicated management, local knowledge, and a customer-centric approach adaptable to all situations.

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