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TMC Excellence in North America

Ettienne De Swardt, USA Managing Director
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In North America, as around the globe, ATPI’s legacy is built on innovation and exceptional client service, powered by our outstanding team and visionary leadership. As the new Managing Director for the US, I feel honoured to continue that legacy and apply my expertise to help the Group achieve the exciting goals we have mapped out over the coming months. 

Servicing the US and the many incredible companies of all sizes that comprise its energy industry, both traditional oil and gas and developing renewable sources, is tantamount to our aims. Already, we have a wealth of clients that, on a day-to-day basis, demonstrate their importance in supporting the nation’s energy infrastructure. We are proud to support them by ensuring that their workforce, whether C-Suite, Onshore personnel, or Offshore crew, has the necessary travel management support to instead focus on their role. By assuming responsibility for how individuals and crews get from A to B and supporting rotation, our in-house experts handle a significant and time-consuming administrative burden.

As I step into this new position, aligned with our global energy strategy, as a team we are aiming to keep the momentum going by strengthening existing relationships while creating new ones and exploring how we can further support our customers. The integration of technology and duty of care are among the priorities on my list. 

Embracing Technological Innovations

The technology we have at our disposal is one of our USPs and, combined with our knowledge and customer service support, helps us unlock streamlined travel logistics. We have invested significantly in advanced technologies, including AI platforms, to improve operational efficiency internally and the holistic support we provide clients. Like all sectors, digital transformation continues to reshape business travel. 

The innovative platforms at our disposal enable dynamic pricing models and personalised travel experiences to help improve travel planning and manage potential disruptions. It’s going to be exciting to share how we are further enhancing our technology offerings in line with industry trends and the desire for methodical and tailored services. With the launch of our crewing online booking technology, CrewHub, and ongoing enhancements to our Duty of Care solutions, we will further strengthen seamless crew logistics and continue to elevate the level of care and safety we provide to our travellers.

By leveraging data analytics, we can offer clients detailed insights into travel expenditures and patterns. This approach allows for more informed decision-making, cost optimisation, and the development of travel strategies that align with clients’ operational goals. Technology is still a tool at our disposal and only works at optimal capacity when united with our experienced and dedicated team.

Duty of Care

In every project and client we support, duty of care is always our number one priority. It brings me immense pride to witness how the team handles delicate situations while placing the customer’s wellbeing at the core. In recognition of the complexities of modern travel, we are always looking at ways to enhance our duty of care offerings. Proactive risk assessments, unrivalled 24/7 global support, and our advanced travel tracking systems are just some of the measures taken, each ensuring the safety and wellbeing of clients’ personnel – particularly in challenging environments. 

Naturally, shifts in economic and geopolitical conditions, including US trade tariffs and evolving visa requirements, are expected to impact corporate and crew travel. This places new responsibilities on how we look after our customers. Amidst volatile market conditions, we are always closely monitoring changes to ensure smooth visa processing, border entry compliance, and cost-effective travel planning for clients’ operations out of and into the US and throughout regions. 

Looking Ahead

As the year progresses, in the US and globally, we expect continued advancements in travel technology, increased focus on cost efficiency, and further regulatory changes impacting global mobility. ATPI remains committed to delivering tailored travel solutions, leveraging our expertise and global reach to support energy and marine clients with seamless, efficient, and future-ready travel management.

With a strong foundation built on innovation and customer-centric travel solutions, ATPI is well-positioned to navigate the evolving travel landscape in 2025 and beyond.

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