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In May 2025, sudden airport closures in Northern India impacting over 10 key airports including Srinagar, Leh, Amritsar, Chandigarh, and Jammu led to extensive flight delays, diversions, and cancellations. With a significant portion of Northern India’s air network brought to a halt, thousands of travellers were left facing uncertainty. ATPI India swiftly stepped in, rerouting affected passengers through major hubs like Mumbai, ensuring continuity of travel even when regional skies were shut down.
While the disruptions were sudden and severe, ATPI India responded with the speed, coordination, and care that clients have come to rely on. Drawing on its global expertise and on-ground presence in the region, ATPI delivered tailored travel solutions to ensure safety, manage uncertainty, and minimise downtime.
“During the time the airports in North India were shut, we started contacting the clients in advance to assist them with alternate options,” said Bharat Mehrotra, Head – Account Management (India), ATPI. “Our main task was to ensure that anyone affected due to the closure of airports was offered an alternate option, provided it was feasible for them to travel to the nearest operational airport.”
Real-time response, real support
ATPI’s account management and operations teams worked around the clock to proactively reach out to travellers. Whether it meant rescheduling flights, sourcing the last available seats, or rerouting via alternative airports, the goal was clear: to get travellers moving again safely and efficiently. With call answer times averaging just 18 seconds and email responses within 52 minutes, the team was equipped to act swiftly when it mattered most.
“We had clients whose flights were diverted mid-air,” Bharat shared. “In such cases, we immediately contacted our local office and provided hotel options or arranged land transport wherever possible. It was all about acting quickly and doing what was right for the traveller.”
Collaboration amid constraints
The situation was further complicated by high airfares, limited seat availability, and rapidly changing conditions. Even so, the ATPI team was able to navigate these challenges, thanks in part to the strong support of its network of over 500 trusted suppliers.
“The clients were understanding since the options were limited and fares were high,” Bharat added. “However, we got good support from them throughout.”
This spirit of partnership helped ATPI make quick, informed decisions while remaining focused on traveller wellbeing.
Data-driven and human-centered
What made the difference was ATPI’s ability to blend smart technology with sound human judgement. During the crisis, it wasn’t just about having the right tools — it was about knowing how to use them effectively.
ATPI Traveller Tracking System (TTS) enabled teams to monitor traveller locations in real time, identify who was impacted by the closures, and take immediate action to support them. It gave ATPI a clear operational picture — allowing for quick, data-informed decisions.
ATPI Alerts provided instant notifications on airport closures, flight delays, and changes in travel advisories, helping both travellers and travel managers stay informed as situations evolved rapidly.
ATPI TravelHub offered policy-controlled booking options and visibility into alternative travel routes, allowing the team to quickly rebook flights and make changes aligned with client preferences and travel policies.
Still, it was the people behind the screens who turned disruption into resolution.
Clients were guided through every step — from rebooking assistance and land transfers to overnight stays — all coordinated through a centralised support system designed for speed, empathy, and efficiency.
Delivering what really matters during crisis
ATPI’s proactive planning, local agility, and unwavering commitment to ‘Duty of Care,’ proved invaluable during one of the most disruptive moments in recent Indian aviation history. Despite widespread cancellations and uncertainty, clients remained supported, informed, and on the move — safely and efficiently.
Because when the unexpected happens, it’s not just about how fast you respond — it’s about how well you take care of people.
Looking for a travel partner who can manage complexity with calm, control, and confidence? Let’s talk.
