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Key Account Manager - India

POSITION: Key Account Manager

DEPARTMENT: Client Services

REPORTING TO: Head of Sales & Account Management with a dotted line to MD


The ATPI Group is currently looking for a Key Account Manager to join their team in Mumbai in order to manage clients based in Singapore. This role will drive customer retention and increase existing client business by representing a single point of contact for customers. If you are a people person with great communication skills and who finds satisfaction in providing an exemplary customer experience then this could be the role for you.

As key account manager you will:

Key Functions

Maintaining and expanding client relationships through regular client contact and communications with internal teams.

Renegotiation of client contracts where necessary and ensuring retention of ATPIs client base.

Managing the profitability of existing clients.

Carrying out implementation of new clients won.

Carrying out Management Information analysis and providing consultative analysis to the client on a regular basis.

Building good working relationships with the Sales & Operations Managers and their respective teams.

Maintaining accurate records in company designated database Microsoft Dynamics.

Assisting credit control by ensuring clients are paying to contracted terms.

Providing a monthly report to Head of Account Management on key achievements, activities, focus areas and requirements for your region.

Any task as delegated by management

Bachelors degree preferred
5 Years experience in Customer Service and Account Management
CRM - Sales force knowledge preferable
Well presented, Energetic, Analytical, and Customer Focused.
Travel Management Company (TMC) Account Management experience preferred but not essential.

IMPORTANT: Candidate should be from Travel Industry, also experience of handling multiple clients.

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