e-tickets FAQ

1. Which airlines provide e-tickets?

Almost all airlines are working with the new electronic ticketing system. Nearly all passengers around the world travel with an e-ticket. An e-ticket makes the usual 'paper' flight ticket redundant. This is convenient, because it means not only that your flight can be booked faster and more easily, but also that you don’t need to worry about whether you’ll your receive tickets on time. An e-ticket cannot be stolen or get lost, nor can it be left at home. You can also take it with you on your smartphone so that you will always have it with you.

2. How does an e-ticket work?

As a passenger, you are entitled to the same terms and conditions and services with an electronic ticket, or e-ticket, as you are with a conventional paper ticket. However, the e-ticket is not printed, but is kept in the electronic database of the relevant airline. The only 'paperwork' that you can print out for yourself is what is called an official Electronic Ticket Receipt, in other words a confirmation of your flight ticket reservation. You can use the receipt as an information document for yourself so that you always have all the flight details to hand when you travel. You can check in for your flight upon presentation of your passport alone. You will not be asked for the receipt. By entering the first six characters of your ATPI reference number (called PNR) and the surname of one of the passengers on an independent website, you can download the Electronic Ticket Receipt yourself and then print it out. You will find a link to the website in your confirmation e-mail. Make sure that you type in the surname and any prefixes in full together. You can print out the receipt multiple times.

3. What does the Electronic Ticket Receipt look like?

The Electronic Ticket receipt contains your reservation number, the number under which your booking is known to the airline, the electronic ticket number and your travel schedule. The passenger notices (Warsaw Convention terms and conditions) are not listed. Click here to find further information about the Warsaw Convention.

4. What must I do if my e-ticket gets lost?

An e-ticket cannot get lost. You can print out the Electronic Ticket Receipt for each passenger as often as you wish.

5. What travel documents do I need with an international e-ticket?

Passengers with an international e-ticket must have the same travel documents with them when checking in as holders of normal tickets, i.e. passport and any visa required. Passengers with an e-ticket can take their Electronic Ticket Receipt with them so that they always have their travel schedule to hand. Read more about the required travel documents.

6. What other documents do I need with an international e-ticket?

Each passenger with an e-ticket is provided with the terms and conditions of the Warsaw Convention before they arrive at the airport. Every travel agent is obliged to do this.

7. What happens to my luggage at check-in?

Your luggage is checked in and you receive the usual proof of receipt.

8. Can you summarise the above once again step by step?

You reserve your flight in the usual way and receive confirmation from us by e-mail. You can print out the Electronic Ticket Receipt yourself via the link in your confirmation e-mail. Either you check-in online at home or you go to the airport and check in the usual way. You are given your boarding card on presentation of your proof of identity (e.g. a passport or tourist ID card).

9. What happens if my flight is cancelled?

Show your passport and boarding card at security checks and immigration service in the usual way. In the event that a flight is cancelled unexpectedly, all passengers (including those with an e-ticket) are booked onto the next flight by the airline you are flying with. If you are transferred to another airline, the e-ticket is printed off as a normal paper ticket with your new ticket. In the future, however, this transaction will also be carried out electronically. You board in the usual way by handing over your boarding card at the gate. On arrival, you pass through immigration as normal.

10. Do I need to re-confirm an e-ticket?

In many cases it is no longer compulsory to re-confirm, but it is advisable at all times to contact the relevant airline around 3 days before your return flight so that they can re-confirm your flights. It may well be that there has been a change to your flight number or times and these can then be passed on to you directly.