Why are Direct ATPI the perfect partner in terms of service?
Operating in a dynamic industry, Direct ATPI have the team, technology, and tailored approach needed to make it the perfect partner in terms of service, as John Nixon explains.
A tailored approach
Effective business travel can’t be delivered by a partner with a one-size-fits-all approach. At Direct ATPI, we stand out from the crowd by offering a truly bespoke service focused on both the needs of the organisation and of each individual traveller. As a partner, we pride ourselves on taking the time to collate in-depth knowledge of the customer, their travel policy, needs, and special requirements.
When you call Direct ATPI, your enquiry won’t be handled by an anonymous call centre operative you’ve never spoken to before. Instead, we build a small team of between eight and 12 consultants who will become experts in your business. We offer tailored solutions which go above and beyond to make the entire experience as seamless as possible.
Our personalised service is enhanced by our responsiveness. Everyone at Direct ATPI understands that quick and efficient processes and responses are essential, especially in a fast-moving and changeable industry like travel.
The pandemic was a high-pressure situation that required an exceptional response, but I see an exceptional level of service being delivered to our customers every day. This could be something as simple as supporting a customer with a specific project or stepping in to help solve a more complex problem and implementing a special service configuration. No matter what comes our way, we’ll always work to find the right solution.
An industry in transition
At the moment, NDC is at a difficult stage and there’s a lot of confusion within the industry. Each airline has achieved a different level of progress, which can complicate bookings, but I think that, once the foundations are in place, selling NDC content will quickly become no different to selling a standard air seat.
One of the most exciting things about working in the travel industry is that it is constantly evolving. With our varied experience, Direct ATPI knows how to navigate these shifts while ensuring that we don’t pass these pressures on to our customers. We’ve seen shifts like these before, such as the introduction of web-based booking and the launch of low-cost carriers. These changes take a little time to settle, but our industry always adapts.
Sustainability and suitability
I believe that personalisation and sustainability will continue to be the top priorities for business travellers in the next five years. Companies will be looking to partner with organisations that can help them make tangible changes to their travel programme and improve their sustainability credentials.
Customers will also seek out providers like Direct ATPI, who can tailor their service and have a breadth of content on offer so that travellers can select the best fares and hotel rates for their needs. This expectation will be supported by the introduction of intuitive technology that will allow our team to anticipate and solve potential issues while reducing disruption at every touchpoint.Want to join us at this year's Business Travel Show? Click here to make an appointment.