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Senior Travel Consultant


Areas of Accountability

 Ensures service delivery and customer satisfaction

  • Proficient in all aspects of domestic and international travel to include air, car, hotel and rail
  • Delivers operational requirements and applies appropriate travel policy guidelines according to client specifications
  • Ensures data quality standards are met including reporting elements and traveler profile information
  • Follows best practices for booking and issuing tickets
  • Includes all reservation elements including seat assignments and special requests
  • Provides advice and consultation to clients for international documentation

Applies industry and company tools and technologies

  • Masters proprietary and third party technologies required to perform job functions
  • Demonstrates proficiency of applications including telephony and computer skills
  • Exhibits industry expertise and international reservation skills
  • Knowledge of marine, energy and offshore client requirements
  • Understands requirements of marine and offshore, published, and contract faring

Balances efficiency and effectiveness

  • Works efficiently to provide prompt service and to meet productivity standards
  • Responsible for managing incoming calls and emails within service level expectations
  • Ensures tickets and informational requests are provided in a timely manner
  • Maintains queues and follow-up on client requests
  • Helps team members with overflow work and tasks
  • Makes suggestions for process improvement
  • Takes the initiative to solve problems and reports solutions to management

Supports company objectives, products, technologies and initiatives

  • Upholds company policies and procedures; makes suggestions for quality improvements or efficiencies
  • Demonstrates teamwork and offers assistance to co-workers and management
  • Volunteers for departmental projects or company initiatives
  • Maintains rapport and works professionally with suppliers, vendors and third party companies
  • Takes steps to avoid debit memos and errors
  • Embraces technology initiatives


Knowledge and Skill Required:

  • Excellent communication and interpersonal skills
  • Able to build strong client relationships
  • Overall understanding of technology platforms, GDS functions, Microsoft applications
  • Able to work in cross-functional teams
  • Strong knowledge of international reservations, geographies, faring and routings
  • Consultative service skills and problem solving abilities
  • Expertise in marine, offshore and energy travel industry
  • Capable of sharing knowledge and mentoring others
  • Shows initiative by looking for opportunities to improve processes and making suggestions
  • Supportive of management and company objectives
  • Assist with multiple accounts for Marine and Corporate clients

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