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Operations Manager, Energy and Offshore -Americas

Type:  Salary Employee

Reports To:  Director of Operations - Americas

Primary Purpose of Position:

Manage operating teams supporting the energy and offshore client base. Coordinate activities focused on operational protocol for client support including rig move consultation, crew roster management and logistics. Ensure training, technology and tools are available to consultants for optimum service performance. Uphold service deliverables for clients and make certain program objectives are being met. Develop operational protocol and solutions to drive customer travel programs forward and exceed client expectations. 

Areas of Accountability

 Ensures service delivery and customer satisfaction

  • Works as a subject matter expert in the energy and offshore sector
  • Trains and coaches employees supporting the energy and offshore sector
  • Aids in operational aspects of account implementations and makes certain operational requirements are met
  • Coordinates operational deliverables according to client specifications
  • Ensures data quality standards are met for the team and client base
  • Collaborates with various regions, departments and management team to ensure company objectives and client requirements are met
  • Works in tandem with account management on client initiatives
  • Assures adequate staffing levels
  • Oversees all aspects of daily operational activities
  • Management of escalations in a smooth and professional manner

Monitors team performance and aids in employee development

  • Measures operational metrics and takes action to improve performance
  • Mentors staff and identifies potential for succession planning
  • Recruits and coaches new employees
  • Trends performance issues and takes corrective action as required

Supports company objectives, products, technologies and initiatives

  • Upholds company policies and procedures; makes suggestions for quality improvements or efficiencies
  • Supports product development, technology changes and service offerings
  • Maintains rapport and works professionally with suppliers, vendors and third- party companies
  • Embraces technology initiatives and works with team members to ensure proper training and deployment

Knowledge and Skill Required:

  • Excellent Leadership, Management, People and Communication (Written and Oral) skills with the ability to delegate
  • Able to build strong client relationships
  • Overall understanding of technology platforms, products in the marketplace, Microsoft applications
  • Recruiting and training
  • Able to work in cross-functional teams and across regional boundaries
  • Performance management skills and coaching; talent development
  • Airline or Travel Agency experience

Please send resumes to