Mission impossible: Securing traveller satisfaction
This is for you if you're struggling to keep your corporate travellers happy and need some practical advice from experts
Organisations with high rates of traveller satisfaction tend to experience higher employee retention, increased savings on corporate travel, fortified duty of care programmes and an overall reduction in traveller ‘noise’.
However, those that continually struggle with dissatisfied travellers spend time, money and resource on trying to correct the reverse situation; employees becoming so frustrated with the process of booking and managing travel that they are prevented from fulfilling their role, unsatisfactory travel options that force bookers to use out-of-contract and untraceable booking methods and lack of visibility of both travel spend and travellers.