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Director, Energy and Offshore - Americas

Position Title: Director, Energy and Offshore - Americas

Location: USA

Primary Purpose of Position

Manage operational processes and protocols for the energy and offshore client base. Demonstrate industry and energy sector expertise and coach co-workers and new employees on minimum service expectations. Oversee supervisory and managerial staff in the Operations Group for the Americas. Recommend service configuration adjustments and staffing models. Coordinate client activities focused on operational program goals and value-added services including rig move consultation, crew roster management and logistics. Ensure training, technology and tools are available to consultants for optimum service performance. Uphold service deliverables for clients and make certain program objectives are being met. Develop operational protocol and solutions to drive customer travel programs forward and exceed client expectations on an ongoing basis.

Areas of Accountability

Ensures service delivery and customer satisfaction

  • Works as a subject matter expert in the energy and offshore sector
  • Train and coach employees and managers supporting the energy and offshore sector
  • Aids in operational aspects of account implementations and makes certain operational requirements are met
  • Coordinates operational deliverables according to client specifications
  • Ensures data quality standards are met for the team and client base
  • Collaborates with various regions, departments and management team to ensure company objectives and client requirements are met
  • Works in tandem with account management on client initiatives
  • Assures adequate staffing levels
  • Oversees all aspects of daily operational activities

Monitors team performance and aids in employee development

  • Measures operational metrics and takes action to improve performance
  • Mentors staff and identifies potential for succession planning
  • Recruit and coach new employees
  • Trends performance issues and takes corrective action as required

Supports company objectives, products, technologies and initiatives

  • Upholds company policies and procedures; makes suggestions for quality improvements or efficiencies
  • Supports product development, technology changes and service offerings
  • Maintains rapport and works professionally with suppliers, vendors and third- party companies
  • Embraces technology initiatives and works with team members to ensure proper training and deployment

Service Delivery

  • Collaborates with Program Management on client service delivery
  • Makes recommendations on value added offerings to client programs
  • Monitors account profitability and scope of work
  • Determines root cause of issues and generates solutions

Knowledge and Skill Required

  • Strong understanding of the energy and offshore market
  • Positive client interaction
  • Excellent written and oral communication skills
  • Able to build strong client relationships
  • Overall understanding of technology platforms, products in the marketplace, Microsoft applications
  • Recruiting and training
  • Able to work in cross-functional teams and across regional boundaries
  • Performance management skills and coaching; talent development

To apply for this role, please email with a copy of your CV.