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Senior Hotel Analyst - Manchester

Purpose:

  • Check management information from previous agent to establish approximate room nights booked  in main locations and main hotel suppliers.
  • Establish if client has already negotiated any special rates either direct with the hotel or via a main hotel chain.
  • Optimise use of GDS booking system and Lanyon RFP tool
  • Agree a hotel policy with client for either hotel directory or web page.
  • Ensure both client and hotel consultants have all relevant information regarding hotels contained in the programme.

Function:

  • To ensure the delivery and maintenance of a high quality standard of service in accordance with the company strategy at all times.
  • To manage client rate loading requests and communicate all relevant information to      Hotelier and BAM (Business Account Manager) or Global Account Manager
  • Booking staff business travel (hotel reservations) for all staff when required.
  • Organise hotel allocations for all companies.
  • Assist Account Managers to negotiate and produce specific client hotel programmes.
  • To attend and represent the company at extra curricular business functions and activities.
  • Assist in any tenders that require negotiations on specific hotel requirements.
  • Collate and load contracting rate forms.
  • To foster positive interdepartmental links.
  • Mentor and support colleagues with induction and on-going training programmes
  • Deputise for Team Leader is their absence
  • To communicate all relevant information to departments within the Company as and when received.
  • To meet representatives from suppliers and participate in product updates.
  • To communicate with team members relevant information pertaining to the client base.
  • To keep regularly informed by reading travel literature.
  • Attend industry events and seminars when applicable
  • To monitor new and existing products being offered to clients.
  • To undertake any other duties as directed by management.
  • To process information correctly, ensuring accurate and relevant documents are prepared and delivered on time.
  • To show an awareness of the system/product developments and use training when offered.
  • To ensure correct usage of all systems and procedures.
  • To increase company profitability, and develop and promote the department.
  • To prepare cost effective proposals for clients whilst maintaining department profits.
  • Support various business process improvements and other special projects to improve business efficiencies.
  • Construct hotel data analysis to support client hotel programme in conjunction with account management teams.
  • Analyse customer hotel buying patterns using excel and RFP databases for cost savings and productivity enhancements.
  • Provide Hotel data and consultative input of strategic business reviews
  • Work with Global implementation team to analyse hotel programmes and translate into ATP model using excel tools and company Sharepoint site.
  • To undertake any other duties as directed by management.

Qualifications/Skills (Essential):

  • 5 years + travel or hotel industry experience
  • Very good working knowledge and experience of all operating Global Distribution Systems (GDS) preferably Galileo Room Master, Amadeus , Sabre and Cvent hotel RFP or similar RFP tool
  • Proven use of Power BI tools or equivalent such as SAP Business Objects or Qlik Analytics
  • Intermediate PC skills (Word, Excel)
  • Good communication skills (verbal/written)
  • Proven attention to detail
  • Good time management
  • Project management experience
  • Educated to GCSE level standard or equivalent in Geography/broad travel experience.
  • Good contacts in hotel industry
  • Broad base of business links within the Hotel Industry

Qualifications/Skills (Desirable):

  • Advanced Galileo GDS/Amadeus 
  • Information technology and database management
  • Personal travel experience
  • GCSE Maths, English and Geography