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Project Executive, Group Flights - UK

Role Purpose:

To provide a Groups & business travel service for all or any of our client accounts in compliance with company procedures.
Taking complete ownership for the creation and execution of group bookings working with the Operational teams.

Key Outcomes:

  • Manage and support multiple client events / Group bookings 
  • Work within a GDS to create proposals and issue tickets 
  • Accurately produce all client proposals 
  • Present full understanding of client requirements and templates
  • Proactively escalate delivery issues through notification of management to ensure continuous improvement of meeting processes, procedures and tools 
  • Display excellent written and verbal communication skills, particularly in areas relating to spelling, grammar and punctuation 
  • Show ability to work within tight deadlines and schedules
  • Effectively plan and manage client events and deliver to the client’s specification including research, policies, negotiation, management of suppliers 
  • Ensure client feedback is seen as an opportunity to improve. Creatively resolve all disputes in a timely and effective manner involving others where appropriate
  • Show ability to remain calm and composed under pressure and demonstrate strong multi-tasking skills 
  • Understand, apply and promote the company’s values at all times 
  • Assist Project Mangers on complex events 
  • Other duties as required 

Key Experience, Knowledge and Skills:

  • Excellent communication skills both verbal and written
  • Ability to think logically and consider all relevant aspects
  • Able to work under pressure
  • Accuracy and ability to follow instructions
  • Computer proficiency in Microsoft office suite, including intermediate Excel 
  • Flexible to changing business needs 
  • Minimum 2 years Business Travel or Group flights experience
  • Working within a TMC on an events department an advantage
  • Knowledge of hotel group/meeting events an advantage as some cross training to support the events team maybe required