Travel information

Reservations
Travel documents

Checking in

Destination US
  
Destination China

Destination Turkey
 
Destination Russia

Health and safety
  
Baggage allowances

Terms and conditions

 Reservations

Checking reservations
If the surnames, personal details or travel details are not (entirely) correct in this confirmation, this must be notified to the ATP booking office on the same day on which you receive confirmation.
The name on the ticket must correspond to the name in the passport. This concerns in particular the first full forename and the surname. In the new generation of passports, only the maiden name of married women is recorded in the electronic passport data. Bear this in mind!
In the event these are not notified on time, the costs of changing them are charged to the traveller.

Flight changes
The flight information recorded on your travel confirmation is subject to change by the airlines. You can see changes to scheduled flights online in your travel schedule if you click on the hyperlink in the e-mail you received from us. Changes to flights of the so-called low-cost airlines (EasyJet, Ryanair, etc.) cannot be seen.

 Travel documents

E-tickets
With an electronic ticket, all details are on the airline’s computer and no paper document is issued. You do not therefore need to collect anything at the airport. You just need to check in first before you go to the gate. Click here for further information about e-tickets.

Flight segments order
Tickets can be used only in the order in which the flights are listed on the ticket. In compliance with this order, you yourself as the traveller are responsible for a potential refusal when checking in, cancellation of other flights and/or compulsory surcharges.

Passports, visas, inoculations and advice on health issues
Travellers are themselves responsible at all times for the correct travel documents. The ATPI Corporate Travel consultants will be happy to advise you about the documents you need such as a valid passport or visa. You yourself need to notify us of all relevant information regarding your nationality or other details.

If you are travelling with children to the United States, they will need their own passport, even if they are on your own passport.

ATPI Corporate Travel cooperates with visa offices. On their site you can find the latest information and download application forms. Click here for the visa offices site.

 Checking in

Schiphol Airport
Schiphol Airport recommends the following check-in times for travellers:

  • Two hours prior to departure if you are flying to a European destination.
  • Three hours prior to departure if you are flying to a destination outside Europe.

Click here for the Schiphol website.

Rotterdam The Hague Airport
Rotterdam The Hague Airport uses the following check-in times:

  • One and a half to two hours in advance for holiday flights and Transavia scheduled services. The check-in desks close 40 minutes prior to departure.
  • The check-in desks close 30 minutes prior to departure for other airlines.

All check-in desks open two hours prior to departure.

Click here for the Rotterdam The Hague website.

Eindhoven Airport
Eindhoven Airport uses the following check-in times:

  • Two hours in advance for holiday flights and Ryanair, Wizzair and Transavia scheduled services.
  • Passengers for other scheduled services must be present at least 1 hour prior to departure.

The check-in desks close 40 minutes prior to departure.

Click here for the Eindhoven Airport website.

Maastricht Aachen Airport
Maastricht Aachen Airport uses the following check-in times:

  • Be present at the airport two hours prior to the scheduled departure time.

Click here for the Maastricht Aachen Airport website.

Brussels Airport
Brussels Airport uses the following check-in times:

  • Passengers flying Economy Class need to check in 70 minutes prior to departure.
  • Passengers flying Business Class need to check in 50 minutes prior to departure for short-haul flights and 60 minutes prior to departure for long-haul flights.

Click here for the Brussels Airport website.

Dusseldorf Airport
Dusseldorf Airport uses the following check-in times:

  • Passengers need to check in between 90 and 120 minutes prior to departure.

The check-in desks close 30 minutes prior to departure.

Click here for the Dusseldorf Airport website.

Weeze Airport
Weeze Airport uses the following check-in times:

  • Passengers must register at the check-in desk 90 minutes prior to departure.

Click here for the Weeze Airport website.

Air traffic regularly experiences delays as a result of tighter security measures at check-in due to strict inspections of hand luggage. It is therefore very important that you arrive at the airport in plenty of time.

The above information is subject to change. You can find up-to-date information on the web page of the relevant airport.

If you still need to collect a ticket or have it changed at the airport, we advise you to leave extra time for this.

Online check-in
Click here for further information about online check-in.

 Destination US

The American Department of Homeland Security has laid down a law that all airlines are obliged to send personal details of their passengers on flights to the US to the American border authorities. To comply with this law as passengers to the US, you must state the address, post code, state and telephone number of your first overnight stay in the US when checking in. Please note that this information is vital if you are to be admitted to the US by the American border authorities. Information about you is treated confidentially and not used for commercial purposes. Click here for further information.

ESTA
International passengers who want to travel to the United States of America on the Visa Waiver Program have to comply with extensive security measures. ESTA, the Electronic System for Travel Authorization, replaces the current method (filling in a Visa Waiver Program form on board the aircraft). Airlines are heavily fined for passengers travelling without a valid ESTA declaration. Anyone who does not have a valid ESTA declaration will definitely be refused admission to the flight by the airline. An application costs $14.

The following countries are eligible to take part in the Visa Waiver Program and ESTA:

Andorra, Australia, Belgium, Brunei, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Monaco, the Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

All eligible passengers must apply for authorisation using the following procedure, which consists of four stages:

  • fill in the application
  • send off the application
  • receive the application number and save it
  • receive a reply to the application

Click here for further information.

You are advised to apply for authorisation at least 72 hours prior to departure.

Advice from the ANVR (General Dutch Association of Travel Agents) regarding ESTA is as follows:

“As of 12 January 2009, you are obliged to obtain electronic travel authorisation via the ESTA Electronic System for Travel Authorisation before you can board an aircraft or ship to the US. For an online application, you can visit the ESTA website . The questions asked are similar to those on the current I-94 arrival/departure form, which must be completed at present for arrivals in the US. We recommend that you submit the application in good time (at least 3 days prior to departure). We advise you to take a copy of the ESTA authorisation with you when you check in. In most cases, ESTA gives immediate authorisation after you have filled in the information requested, but in some cases it may take up to 3 days. If authorisation is not given, you should apply for a visa through the American Embassy.
The authorisation is valid for a maximum period of 2 years or until the date on which your passport expires, unless authorisation is revoked earlier. You must update details concerning residential address, flight number etc. for each journey.
If you have not applied for, and obtained authorisation to travel in advance via ESTA, you run the risk of experiencing delays at the arrival airport in the US. In the worst case scenario, you may even be refused entry”.

APIS – Advanced Passenger Information System
Passengers travelling to certain countries are obliged to provide extra personal information prior to departure. The following details should be stated in advance:

  • surname
  • forename
  • date of birth
  • gender
  • nationality
  • passport number
  • country in which the passport was issued
  • passport expiry date

Passengers can pass on the necessary information in advance to ATPI Corporate Travel or provide it themselves when they check in. In order to avoid lengthy waiting times when checking in, it is recommended that these details be passed on to ATPI Corporate Travel in advance. The APIS procedure currently applies to the following countries:

  • Australia
  • Canada
  • China
  • India
  • Japan
  • Mexico
  • Korea
  • United Kingdom
  • United Arab Emirates
  • United States (see also ESTA)

 Destination China

The Chinese government has set up a new regulation with immediate effect concerning the issuing of (e-)tickets. The regulation is intended as an extra security measure and should speed up the check-in procedure at airports. As from today, the following details must be stated on the reservation:

  • type of passport
  • passport number
  • passenger’s nationality
  • country in which the passport was issued
  • passenger’s date of birth
  • passport’s expiry date

Internet check-in
Various airlines provide the opportunity to check in on the Internet in advance. We would strongly advise you to make use of it. This reduces the risk to you in the event of overbooking. The ATPI Corporate Travel consultants can also arrange this for you (on payment of a handling fee). Contact your booking office to pass on your passport details for this.

Internet check-in for KLM flights
If you want to check in online for a KLM flight, click here.

 Destination Turkey

Starting April 10, 2014 it will no longer be possible to purchase a visa to enter Turkey upon arrival. All visitors must apply for an ETA (Electronic Travel Authority) before arrival.

They ETA can be requested on the following web page: https://www.evisa.gov.tr/en/.

 Destination Russia

With immediate effect and until further notice, as a result of additional security measures to the Sochi 2014 Olympic and Paralympic Games, Russian airport authorities have imposed a no tolerance embargo on the carriage of all liquids and gels through airport screening facilities throughout Russia. However, medicines may be allowed with the production of a doctor's prescription or note.

 24/7 Service Desk

You will automatically be transferred outside office hours to ATPI Corporate Travel’s 24/7 Service Desk. You can therefore call the number of your trusted ATPI Corporate Travel division at any time.

 Health and safety

The Ministry of Foreign Affairs provides travel advice to help the Dutch better prepare themselves for their foreign travel. You can follow or ignore this advice. Click here for the site.

Health
Information about inoculations can be found on the following sites:
Travel Health Clinic
National Coordination Centre for Travel Advice
Health issues when travelling…and returning in good health.

Safety
In order to make further improvements to safety and security in Europe, certain airlines are no longer permitted (by the European Commission and the air transport inspection services) to operate within European air space.
Click here for the European Commission's website.

 Baggage allowances

KLM and Air France baggage policy
The KLM and Air France baggage policy changed in 2010. The ‘weight concept’ and ‘piece concept’ have disappeared and been replaced by the ‘one piece concept’.

The one piece concept means:

  • Each passenger can take 1 piece of luggage up to 23kg (measuring 158 cm max. l+w+h) free of charge.
  • a 2nd piece of luggage up to 23kg can be taken on payment of EUR 55 for each journey.
  • A 3rd piece of luggage (or more) up to 23kg costs EUR 200 per item for each journey.
  • If the weight of a bag exceeds 23kg, a ‘heavy piece charge’ (between 23 and 32kg) of EUR 100 applies for each journey.
  • Baggage items heavier than 32kg must be transported as freight.

These amounts are in USD (CAD from Canada) for the return journey from countries outside Europe.

SkyTeam Elite and Elite Plus participants (including Flying Blue Silver, Gold, Platinum and Club 2000) may take a second piece of luggage weighing no more than 23kg with them free of charge. This also applies to passengers in X-class (top booking category in Economy) and mariners.

A broader baggage allowance applies in First and Business Class.

On code share flights operated by other companies, the baggage allowance stated on the ticket shall apply. In the event of excess baggage (everything above the allowance on the ticket), the excess baggage rates of the airline operating the flight shall apply.

For a number of countries in Africa, South America, the Caribbean and Indian Ocean, the ‘two piece concept’ is still in force.

Hand luggage
The maximum size of hand luggage is defined by the EU as 56x45x25 centimetres. Larger items of luggage must be checked in as hold luggage. Fluids must be packed in special small, see-through plastic bags.

Paying for excess baggage on Northwest flights within the US
Northwest Airlines charges for excess baggage on flights within the US and on flights between the US and Canada. The costs amount to USD 15 for the first piece of luggage, USD 25 for a second piece of luggage and USD 100 for a third or more pieces of luggage. These costs also apply to passengers in group bookings.

The regulation does not apply to First and World Business Class passengers, Elite passengers and their fellow travellers on the same booking and Economy Class passengers travelling on Y or B-class rates.
The costs only apply if a stopover is made in the US and do not apply to connections within eight hours to or from an international flight.

Paying for excess baggage on Continental flights within the US
Continental charges apply for excess baggage on flights within the US and on flights between the US and Canada and between the US and Latin America. The costs amount to USD 25 for two or more pieces of luggage.

This regulation does not apply to First and Business Class passengers, Elite passengers and their fellow travellers on the same booking and Economy Class passengers travelling on Y rates.
The costs do not apply if international and domestic flights are on one reservation and one ticket.

Paying for excess baggage on Delta flights between Europe and the US
Delta Airlines charges for excess baggage on flights between Europe and the US. The costs amount to USD 50 for two or more pieces of luggage.

 Terms and conditions

ATPI Corporate Travel's general terms and conditions
General terms and conditions

ATPI Corporate Events' general terms and conditions
General terms & conditions in English

Warsaw Convention
If a journey is undertaken with a final destination or a stopover in a country other than the country of departure, the transport of passengers may come under the provisions of the Warsaw Convention, which generally limits the liability of the carriers in the event of death or physical injury and in the event of loss of and damage to baggage. You can find further information about the Warsaw Convention in the document below.

Conventie van Warschau

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