1. Who are working with e-tickets?
Many travel agents and airlines now work with the new electronic ticketing system. There is at present a considerable number of airlines offering these facilities. Almost all passengers throughout the world travel with what is known as an e-ticket. An e-ticket makes the usual ‘paper’ flight ticket superfluous. This is convenient, because it means not only that your flight can be booked faster and more easily, but also that you don’t need to worry about whether you’ll your receive tickets on time. An e-ticket cannot be stolen or get lost, nor can it be left at home. You can also take it with you on your smartphone so that you will always have it with you. In a word: convenient and practical!

2. Can you explain to me how an e-ticket works?
As a passenger, you are entitled to the same terms and conditions and services with an electronic ticket, or e-ticket, as you are with a conventional paper ticket. However, the e-ticket is not printed, but is kept in the electronic database of the relevant airline. The only ‘paperwork’ that you can print out for yourself is what is called an official Electronic Ticket Receipt, in other words a confirmation of your flight ticket reservation. You can use the receipt as an information document for yourself so that you always have all the flight details to hand when you travel. You can, however, check in upon presentation of your passport alone. You will not be asked for the receipt. By entering the first six characters of your reference number and the surname of one of the passengers on an independent website, you can call up the Electronic Ticket Receipt yourself and then print it out. You will find a link to this website in your confirmation e-mail. Make sure that you type in the surname and any prefixes in full together! You can print out the receipt as often as you wish.

3. What does the Electronic Ticket Receipt look like?
The Electronic Ticket receipt contains your reservation number, the number under which your booking is known to the airline and also the electronic ticket number. As well as your travel schedule, of course. The Passenger Notices (contract terms and conditions and Warsaw Convention terms and conditions) are not listed. You will find these at the bottom of this page.

4. What must I do if my e-ticket gets lost?
An e-ticket cannot get lost. You can print out the Electronic Ticket Receipt for each passenger as often as you wish.

5. What travel documents do I need with an international e-ticket?
Passengers with an international e-ticket must have the same travel documents with them when checking in as holders of normal tickets, i.e. passport and any visa required. Passengers with an e-ticket can take their Electronic Ticket Receipt with them so that they always have their travel schedule to hand.

6. What other documents do I need with an international e-ticket?
Each passenger with an e-ticket is provided with the contract terms and conditions and the terms and conditions of the Warsaw Convention (see below) well before they arrive at the airport. Every travel agent is obliged to do this.

7. What happens to my luggage at check-in?
Your luggage is checked in and you receive the usual proof of receipt.

8. Can you summarise the above once again step by step?
You reserve your flight in the usual way and receive confirmation from us by e-mail showing the TOTAL AMOUNT. You can print out the Electronic Ticket Receipt yourself via the link in your confirmation e-mail. You go to the airport and check in the usual way. You are given your boarding card on presentation of your proof of identity (e.g. a passport or tourist ID card).

9. What happens if my flight is cancelled?
Show your passport and boarding card at security checks and immigration service in the usual way. In the event that a flight is unexpectedly cancelled, all passengers (including those with an e-ticket) are booked onto the next flight by the airline with which you are flying.  If this is a flight of another airline, the e-ticket is printed off as a normal paper ticket, with which you are transferred to the other airline. In the future, however, this transaction will also be carried out electronically. You board in the usual way by handing over your boarding card at the gate. On arrival, you pass through immigration as normal. 

10. Do I need to re-confirm an e-ticket?
In many cases it is no longer compulsory to re-confirm, but it is advisable at all times to contact the relevant airline around 3 days before your return flight so that they can re-confirm your flights. It may well be that there has been a change to your flight numbers or times and these can then be passed on to you directly.